I have been a long time customer at SmokeNFire. I really appreciate their expertise. They have been in the BBQ and Fireplace business forever in Kansas City. I bought a really awesome outdoor fireplace from them. It is nice to be able to go to an actual physical store and talk to someone about BBQ, etc. Highly recommend this family run store.

Owner's reply
Dear Monte, thank you for your loyalty and kind words! We're thrilled that you're pleased with your outdoor fireplace. We greatly value being able to personally interact with our customers. Best, your Team.

He is a really nice guy and is always helpful. We are very satisfied with their store and the company.

Worst customer service experience of my 50+ years as a consumer. Disrepsectful, arrogant, unwilling to listen to reason or provide proof, would not return phone calls, long wait time in the store, I could go on and on. I was not surprised to find other F's on Angie's list. Over 50% of their Google reviews were 1 or 2 the last time I checked and their average was 2.5. I wish I had checked reviews before I went into the store. It took over two months to resolve the issue and that only occurred after I contacted the manufacturer who arranged the solution. Most of the negative reviews share the same perspective about their service . and attitude toward customers who have a complaint. Buyer beware, these guys belong in the penalty box.

When he left he left the fireplace on and when I went to turn it off by the remote it would not work. I called the store and he said to turn it off by hand which was very close to the fire and needless to say very hot. When asked about the remote he said to bring it into the store to have it checked out but before I unhooked it to call for instructions. I called several times like he said |and also my daughter called and they said they were busy and would call us back. I waited over a week and called again and she said someone would call right back and to this day no one has ever called. I would say this |is very poor business practice and would never recommend them to anyone. Actually I would do just the opposite. On top of that it would have cost |me another 107.00 to have someone come here again when it goes back to the first visit and the remote. r

We purchased a gas log insert from them 2-3 years ago and it works fine. We were told at purchase that if we wanted to add a remote starter to the insert would could add easily at any time. In Janurary or 2013, I went to the store and purchased a remote control for the insert. I took it home and plugged it in per their instructions. It did not work. I called them and they said to bring it back to the store for testing. They said it worked and to try using it again. It still did not work. I asked them if they would come out to see what was wrong and they said they would. I asked them if they were going to charge me for this and they said no. They then called back the next day and said they made a mistake and would have to charge me $75.00 on top of the $150.00 for the cost of the remote starter. I told them that was too much considering the cost of the insert was only $225.00. I told them I was going to return the remote. In two days I went to their store to return the remote and they were closed all week for inventory. I returned the following week and was told that they would not take back the remote as they have a two week return policy. I explained that they were closed all of last week and I was unable to return in that time frame. They just said no, I asked to speak to the manager and he was even more unreasonable than his employee that said no. I left the remote with them and said I was going to refuse to pay the credit card charge and file a formal dispute with the credit card company. They said" Well if thats the way you want to handle it" I said "No what I want is for you to issue credit. They just turned their backs on me. I will never buy anything from them again.

We purchased a gas log insert from them 2-3 years ago and it works fine. We were told at purchase that if we wanted to add a remote starter to the insert would could add easily at any time. In Janurary or 2013, I went to the store and purchased a remote control for the insert. I took it home and plugged it in per their instructions. It did not work. I called them and they said to bring it back to the store for testing. They said it worked and to try using it again. It still did not work. I asked them if they would come out to see what was wrong and they said they would. I asked them if they were going to charge me for this and they said no. They then called back the next day and said they made a mistake and would have to charge me $75.00 on top of the $150.00 for the cost of the remote starter. I told them that was too much considering the cost of the insert was only $225.00. I told them I was going to return the remote. In two days I went to their store to return the remote and they were closed all week for inventory. I returned the following week and was told that they would not take back the remote as they have a two week return policy. I explained that they were closed all of last week and I was unable to return in that time frame. They just said no, I asked to speak to the manager and he was even more unreasonable than his employee that said no. I left the remote with them and said I was going to refuse to pay the credit card charge and file a formal dispute with the credit card company. They said" Well if thats the way you want to handle it" I said "No what I want is for you to issue credit. They just turned their backs on me. I will never buy anything from them again.

9/3/2013 What goes on behind closed doors at Smoke n Fire will surprise you. The family owned store comes off as a nice upscale neighborhood BBQ supply store. But the owners treat their hourly employees with such disdain that it is disgusting to listen the stories. Have you ever noticed that they constantly have a help wanted sign up, well it's because they can't keep any good help. The owners of this store are Jewish but the way they treat their non-family employees you would think that the family is Nazi's. It's really that bad folks I'm not kidding. The owners have absolutly no tact with their interpersonal skills, the female owner drops f-bombs in every sentence when dealing with the hourly help as she constantly is belittling them. When I over heard how she treats the hourly help it absolutly disgusted me. So so sad that she thinks that she is so entitled and can treat people so wrong. I can't spend my hard earned money at a store that treats their employees so wrong. Someone needs to call the Kansas Human Rights Commission about this. These folks are begging for a law suit against them and they have gotten away with it for so long that they are too ignorant to realize what could happen.

They've been very nice to work with. They had the best price for what I wanted. I was really impressed with them. They have a fantastic store and fantastic service. They will be back around the 10th to install the system.

They were very punctual, very quick and it was done within just a few minutes. It was a positive experience overall.

They really knew what they were taking about but they didn't sell the product that we needed. They said we could convert it but if it got too hot it could catch on fire because we have a 100-year-old Victorian. They have gas fireplaces and gas logs. It is a very, very busy place and we had to wait a long time to talk to them. The store was packed. I would suggest that people go on a weekday. We went on a Saturday during the Christmas season. They were wonderful.

Cannot seem to get out here to install. Numerous installation dates. Something always missing.

THESE PEOPLE ARE GREAT. THE OWNER CAME TO MY HOME AFTER HOURS TO INSTALL A GAS FIREPLACE FOR US ON A SPECIAL OCCASION. THEIR WORK IS AWESOME.