Great experience. Guide was on TIME and enjoyed 100%. Pizza in the middle of nowhere made fresh from scratch, sitting on the lava rocks and enjoying this was a awsome. One thing I can suggest will be add a can / bottle of SODA with the pizza.

Pros - The hike and seeing Fuego erupt was incredible. The cabin was cosy and had all the equipment we needed (sleeping bags, pillows, blankets, mats). Breakfast was provided on day 1 which wasn't expected, which was a nice surprise! Also a free beer at the end of the hike was a treat. The guides were kind and supportive. Cons - There were loads of stops when walking (basically every 5/10 minutes) which was very frustrating. The guides said for us all to stay together, but when it was myself and my partner at the back, we were often left behind. We didn't get much information about the tour and there were no group briefings to relay information. The guides were often late and wrong about timings. For example, we were told to leave base camp at 8.30am to return to town, so we were all ready to go then they said "20 more minutes". We were told no more than 10 in a group, which was why we booked with this particular company, however there were 16 of us. We were disappointed by the above things but overall really enjoyed the experience. Definitely a must do hike in Guatemala!

More than recomended for weddings! We had arround 30 guests comming from different countries to move arround Guatemala. Turisteando was always organized, easy to schedule and super efficient! All of our guests traveled smoothly from the city to Antigua, Panajachel and even to the Acatenango volcano with them and the experience for all was great. We had a last minute transfer from one of our guests and they managed to make it possible! We are happy and relieved to have such a great partner at our wedding. BIG THANKS!

Super expérience vécue aux côtés des guides de Touristeando, merci encore pour tout !

Une expérience incroyable avec Turistando pour cette ascension unique !

Acatenango Volcano Hike Excellent from start to finish. Challenging but very rewarding. Staff were brilliant and really looked after the group. Amazing weather and great visibility made this an unforgettable experience. Thank you again to all the team for getting us all up and down safely Highly recomended!

One of the most unique experiences of my life! Turisteando provided a great experience for hiking Acatenango overnight. We purchased the "glamping" package and were happy with the smaller group size (compared to other tours), and the coziness of the base camp. Management was also helpful and amicable when resolving a few missing details from the tour so overall I highly recommend!

Everything went great, recommended

It was very nice. The only thing I have to say is that we stayed only 1 hour and the description said 3-4 hours at the Crater Azul, so I would have liked to stay longer.

This review is for the 2 Days Acatenango 4×4 Off Road Adventure from Antigua Guatemala. The main issue was that some of the so called "seats" are in the back of the pick up truck. It is in no way acceptable to have some customers pay full price and be forced to be in the back of the pick up truck like animals for what is an extremely bumpy journey. We all paid the same amount and yet some people get to have comfortable seats and others have to go in the back as all 3 of our group did. It's ridiculous. Our group was split across 2 cars and with 3 people total not having a seat. There should have just been a third car to prevent this situation! We paid substantially more for a 4x4 ride up the mountain rather than hiking to make it easier, not harder! Thankfully we're all young and healthy so we were forced to make do but an older person would not have been able to. ⁠The other issue was that the guides 100% lied about the difficulty of the fuego hike in order to get more money out of us as we each paid 250Q extra for the evening fuego hike. The duration of the hike was made out to be shorter than it was and the difficulty was multiple times described as a 7/10 or even a 6/10 when compared with the already included acatenango hike of 10/10. I've been on plenty of hikes and it was in no way a 7/10. We later found out that to groups from other agencies it was described as having the same difficulty as the 10/10 acatenango hike. We ended up getting back at almost 9:30pm much later than expected (having of course not eaten dinner yet) and this meant we were all too broken to do the hike that we actually intended to do and had paid for as it required you to get up at 3:45am. The entire group all felt scammed. Finally the sleeping situation is terrible. 7 people all on the floor in one tiny shack on bedding that does not get washed. And the floor has a slope. These 3 issues are perfectly preventable. All in all, definitely do acatenango because the views are extraordinary but do not go with this agency. I'd rather have done the full hike. They are deliberately not up front with the realities of what you're going to be getting. I complained to them at the very start of the trip and again after it was done and I was only offered 10% back without any responsibility taken for the situation which was too measly for me to accept. So instead I'd rather write this review with a clear conscience.

They were so helpful and very accommodating. I would definitely not do the hiking up the volcano ever again . That’s only for somebody that like the outdoors.

Pacaya is a well organised tour and nice hike, but I did feel the guides weren’t quite as outstanding and charismatic as those I’ve met on other hikes and treks in my month in Guatemala. Whilst I found it a reasonably easy hike, those who struggled felt more rushed to keep up with the group and there’s wasn’t much option for them to go at their own pace - they were being reminded that it’s a group hike and there’s timelines to meet. On other, much longer hikes, there were guides at the back and able to go at different paces. If you’ve done more challenging hikes in the country, such as Acatenango, Fuego and Xela to Atitlan trek, this will be a walk in the park. It might also be less exciting by comparison - if you’re short for time I’d definitely prioritise the more challenging hikes.

Very helpful. I paid too much for a Tour and the assistant via WhatsApp gave me immediatly a discount on the next bus drive i took. Even organized it for me when it was another agency! Muy bien*****

Super recomendados para subir los volcanes Fuego y Acatenango. Constante comunicación para la reserva y compra. Respetan los tiempos establecidos del tour y los guías son verdaderamente unos héroes.

La experiencia de recorrer diferentes puntos claves alrededor del volcan Pacaya y su entorno vale la pena con una buena guía. Recomiendo ampliamente darse la oportunidad. Armando gran guía, amistoso, informativo y con experiencia.

Increíble el guía que nos asignaron. Julio fue espactacular!!! Super recomendados 💗

I highly recommend this travel agency for its flexibility, promptness, and courteous service in handling my booking changes. They accept PayPal payments, eliminating the need for in-office visits. The private transportation to the airport was timely, safe, and comfortable. I’d love to book tours with them if visiting Antigua again!

Excelente experiencia! Mario estuvo pendiente a cada instante. Muchas gracias!

Informative and well priced tour

One of the most memorable hikes I've taken. Both physically and mentally challenging. Overall it was an incredible experience and it wouldn't have been possible without the amazing guides we had! No one from our group was ever left behind. There was always a guide there to make you smile and help you relax to gain your strength. This hike is challenging! No matter you physical condition, it will test you. I recommend prepping well in advance. Practice walking at a steep incline with a packed backpacked.