With the sun finally coming out, thought I would get my Solar Thermal system looked at. Found Energie Solutions who answered the phone promptly, provided a very detailed quote and the engineer turned up on time as planned. Lewis was very thorough with all of the checks and explained everything to me system all good to go now for the summer 🌞🌞

Had Energie Solutions at my property to carry out my annual service . They have also added the glycol into my system . The local company I had been using for several years supposedly topped my system on each visit - this turns out to be completely untrue. The engineer who did the service explained why this should be done and how long it will take to flush it in properly as he described "it's not the same as topping up the screen wash on the car!!". I have a mixture of underfloor heating and radiators upstairs so they were here for 4hours+. It was expensive but I did my own research and the chemicals are nearly £200 and I needed 4 tubs to get the right concentration!! My warning is to others with heat pumps , the glycol doesn't need topping up on every service , unless you have a leak so I understand now it's not going to be part of a standard annual service. Massive thanks to Alfie and Lewis for a fantastic job well done - looking forward to seeing you again next year and for many years to come!!

Had energie solutions at my property to carry out my annual service. They have alsi added glycol to my system. The local company i had been using for several years supposedly topped it up each year. Turns out this is not true. Energie solutions engineer explained how this work sbluld be carrisd out and how long it shpuld take. They were here for 4 hours. I have also carried out my own researxh since their service and now realise thatthe chemicals are so expensive to buy and i needed 4 large tubs. Im so annoyed that the original company had been fleecing me and jeopordising my warrenty. Finally i have found a company willing to do a job properly. Word of warning to anyone who is having their system topped up at the service for free or a few hundred quid, they most certainly are not! I look forward to using energie solutions again. Thankyou

Jordan was prompt and professional. His knowledge far exceeded my expectations, and he communicated clearly throughout the job, helping me understand exactly what was taking place. He thoroughly checked the appliance and rectified the issue I was experiencing. Since then, I’ve noticed a significant positive change in my household energy consumption. I will definitely be recommending the company to others.

Great service from Energie helping us get our heat pump back on line remotely following a power outage. Really responsive and efficient, got us back up and running in minutes. We've only recently taken out a maintenance contract so I was really impressed with their response to a new customer.

I had an issue with the underfloor heating in my house (running off a heat pump) after moving into a new build last summer. I contacted a few other places in London first but nobody could help, so I was really relieved to find Energie Solutions. They were professional, knowledgeable, and quickly got to the root of the problem. Nigel was excellent — very patient and took the time to explain everything clearly. You could also tell they put a huge amount of effort into the job and genuinely cared about getting everything working properly. Fantastic service from start to finish — highly recommended.

Excellent inspection and review of our ASHP concluding with a detailed report and photographs. Very competent and informative engineer. Strongly recommend their services.

Engineer came to service heat pump, drove a good distance from Essex to Bedfordshire, and was helpful with questions and sharing his knowledge, friendly, demonstrative with issues, and generally a great person. Have had issues with other companies not prepared to support older heat pumps, but this company was helpful, supportive and able to assist where others were not

Energie Solutions have been looking after us for over four years and have twice rescued us! Once by completely overhauling our poorly installed heat pump and just last week installing a new hot water cylinder that had leaked through the ceiling whilst we were away. The admin team were so efficient analysing the problem and the engineers were brilliant fitting the new one leaving everything so tidy. The engineers you send are always so friendly and helpful. We have no hesitation in recommending Energie Solutions. FIRST CLASS

I called Energie Solutions Ltd as my air source heat pump wasn't working after turning on the heating after the summer. I called late on a Friday and someone got back to me early on the Monday. They were extremely helpful and knowledgeable over the phone and very understanding of my urgency. Even though they couldn't send an engineer out for a week, they very kindly shared a helpful video to see if we could get it working ourselves in the meantime. Thankfully we were able to fix it with the video and learnt something new about our heat pump! I'll definitely be using their services in the future.

We have an LG heatpump which was installed on a new build house we purchased. The house is 3 years old and we have had no end of problems with the house and heating system. The development company are completely useless, the original installers clearly don’t know what they are doing and keep saying that there is nothing wrong. We have also had another company involved that agreed it looked like something was wrong but didn’t come back to fix it for us. Then two weeks ago we called Energie solutions and thank goodness we did! One of their engineers visited and within 30 mins knew what the problem was. They were back a few days later with the new pcb board. They provided me with a list of things that don’t meet current regulations which I will be taking to the builder. I am hoping one of their service plans now and have told all our neighbours, it turns out we are not the only ones having issues! Thank you so much. Kirst & James

After several failed attempts by another company to fix our solar system, we called Energie Solutions who had diagnosed the problem within ten minutes and repaired it the same day. Jordan was extremely polite and tidy. He kept us informed of what he was doing throughout the process. The after service from Nigel and his team has been absolutely fantastic. They were priced very reasonably. Would always recommend.

I recently had my boiler serviced and was thoroughly impressed with the care and attention that I received. The engineer Alfie did a sterling job and I will be using them again.

Many thanks to the whole Energie Solutions team! Having had an ASHP system installed incorrectly by another supplier, who then went bust, Energie Solutions not only helped with putting the system right on time and on budget, they picked up the process after Mitsubishi stood back from helping and even supported us in dealing with the even less helpful warranty insurer (IWA) to make sure that they paid the related claim. Wouldn't hesitate to recommend and indeed have taken up a service plan. Mr G Bramford, Suffolk

Excellent personal service both organising engineer visits to correct breakdowns, service a heat pump and perform remedial work as well as swift and efficient engineer visits in April and May 2025.

Excellent efficient service from all involved. Easy to book convenient appointment for the remedial work which was carried out to a high standard with full explanation and no mess. We finally have a quiet heat pump system thanks to a knowledgeable engineer - thanks!

Excellent experience with Energie - would definitely recommend. Recently had my air source heat pump serviced and identified some remedial work to improve operation. Jordan, the engineer, did a great job fixing the system, which is now much quieter. Good communication with the helpful admin team too & have signed up for the service plan.

Exceptional! Our Air pump heating system kept blowing the electric box. On recommendation I contacted the company and spoke to Nigel. An engineer was dispatched and Jordan arrived the following morning. He identified that we required a replacement fan motor. This bit took longer than it should due to the inefficiency of the makers and suppliers. I know from previous experience that they are notorious. Doggedly Nigel kept on their case giving regular updates. It turned out they actually had the part in stock (but didn't know it!) Once this had been established Nigel dispatched Jordan a few days later and he fitted the part. I now working perfectly again. Surprisingly, given the Government policy of promoting air-source and ground-source as the way forward for all new homes, there are very technicians able to fix them. Additionally many of the suppliers go bust and change hands. Few local plumbers will touch them! Energie solutions successfully navigated us through all of this and I am in the process of taking out their maintenance plan. In addition to Nigel and Jordan, Claudette who I spoke to today was equally helpful. A really top team. I cant rate them highly enough, friendly and hugely efficient.

Great service, punctual, professional and good communication.

I had my heat pump serviced by Energie Solutions. Very happy with the whole journey from the booking ( I rang the office number ) to the service by very nice and knowledgeable engineer who answered all my questions about my system. I even received very detailed report from the service soon after engineer completed the service.

All the staff I've dealt with have been efficient and helpful plus they have a range of reasonably priced service and maintenance plans.

Delighted with the service, would recommend Energie Solutions to service your heat pumps. Have tried several other companies and have been disappointed.

Great service, turned up on time & were very thorough & professional. Follow up report was quick & comprehensive.

Energie solutions came out to my daughter's house in Norfolk. Lewis the engineer arrived and was very professional and a credit to the company. A very good technician, knowledgeable and a very nice guy. I have told my daughter and son in law how good the service is and in the future use your company. Being a retired self employed person I appreciate brilliant service and customer care. Thank you Simon

Very impressed with the level of service we received from Nigel and his team both in the office and on the road. Despite living in Norfolk coming out to visit us was never a problem and from the time we ordered our new replacement ASHP, we where kept in the picture re progress of our order. Fitting was quick and painless and just two days after installation started, we were up and running. So impressed with the service we received re the installation we have even taken out a service contract with them. Once again thanks to all at Energie Solutions.

I have been using Energie Solutions for over 7 years and have found them to be an excellent company to work with. The communication has always been exemplantry and their conduct professional. What makes them stand out is the consideration and understanding shown to vunerable persons living in the property that the service agreement was associated with. There is always a person to speak to at the end of the phone. I know I can speak to someone who not only knows who I am but also understands the history of the installation. I highly recommend Energy Solutions as a professional, trustworthy and friendly company to work with.

Quality repairs to our aged solar hot water system. Excellent communication, friendly and knowledgeable staff. Would totally recommend.

Great company to do business with. Answered the phone promptly and spoke with a very knowledgeable lady who handled my enquiry exceptionally well. Engineer turned up when they said he would. Very helpful chap who was able to resolve my issues with my Air Source Heat Pump and showed me how to use it!!! Have just signed up to their maintenance and breakdown plan. Job well done!!

We bought this eco-house four years ago.It was heated by an air source pump. The system was not working well and we tried to contact the original suppliers, but they had disappeared. We found Energie Solutions on the web sight and Nigel came straight out. He got it working and it worked well for three years. A year ago we decided to upgrade the system and following Nigel's recommendations we installed a new heating unit and an up to date thermostat system. The whole system is working perfectly. Our electricity costs have fallen considerably. I would not hesitate to recommend Energy Solutions. Their service is fantastic.

Great service by Nigel and his team! Always helpful and courteous and explain what works required if any for heating system! Thanks for taking the time to explain how to use the heating controls.

Having struggled to find reliable engineers to service my solar thermal and ground source heat systems, Energie Solutions came as a breath of fresh air. They have visited twice now and on both occasions the service has been excellent. They arrived on the right day, at the right time and completed the services and repairs in a competent, professional manner. The support from the office was excellent with e mails and phone calls advising of progress of my services. It was a pleasure doing business with Energie Solutions and I would absolutely recommend them to anyone.

I first used this company to install my Air source heat pump following other local companies in Suffolk and Essex failure to fulfill their commitments, since then I have Energie Solutions to complete my annual service. Nigel and Claudette and their team are very professional in all they do, the engineers came yesterday for my annual service, arrived at the time they said, carried out my service explained what they had done and what was required and would fully recommend them to any of my friends and neighbours. See you next year carry on the excellent service.

The firm which installed our Air Source Heat Pump were not interested in maintaining the unit. Fortunately Energie Solutions is, and provides an efficient servicing contract, complete with a reminder when a visit is due and then a full report including photographs at the end of the service call.

Very professional service from Energie Solutions Ltd today. Engineer was more than happy to answer my questions on top of the annual service and I received a report from engineer's visit. The fact that you can call the office and actually talk to a person is rarely the case nowadays. Well, not with Energie Solutions! Great job guys.

Absolutely amazing from my first phone call right through to the Emails and engineer visiting. Well done guys . Anna , Nigel, Owen keep up the good work

Just had an ASHP system fitted by Energie Solutions and very happy with it. Despite delivery problems due to Brexit and Covid, installation went ahead smoothly. Hit a few installation glitches, but these were dealt with in a timely manner, with full support from Manufacturer (Nibe). Workmanship was knowledgeable, neat and tidy.

Lovely people, who most of all did a fantastic, first class, quality job. Worked really hard, long days to get the job done, finished off work immaculately, cleaned up after themselves. I cannot reccomend them enough.

My daughters company deserves all the success in the world. Her and the team work so hard to make sure customers are as happy as possible. Her 'lads' Thomas, Ollie, Nigel and Phil are brilliant. They have rewired my entire bungalow and put in a brand new boiler and wet central heating system. Both myself and my wife are warm and feel very safe knowing everything was done to a brilliant standard. It angers me when I read some of the negative comments they have received, given that the people complaining, it would seem really only had their self to blame. Lovely to see so many lovely comments too. Good luck to you sweetheart Love Dad x

Very helpful and resourceful. Fixed my old systemail quickly and reasonably.small n friendly.thanks

We have been v pleased with Energie Solutions. They ave always responded promptly to any request. We have had our Solar Water heater and photovoltaics for 10yrs now. As a company there has been good continuity and they always try to send the same engineer which is helpful.

Very friendly and knowledgeable service. I called to arrange a boiler service and they managed to do so the same day. We would happily recommend

I've found Energie Solutions to be prompt, tidy, very hard working and helpful and friendly.

All excellent, came out and even did extra call outs. Mrs Willis, 5th January 2016