We used Prestige in Summer 2022 to remodel two full bathrooms, including reconfiguring our primary suite to include a larger bathroom and walk-in closet space. We initially met with our designer, Lindsay, at the beginning of the year. She did a walk-through and measuring of the space, and we were soon shown a 3D render of her ideas along with an initial quote. She did a great job understanding my vision for the space and making edits based on our input. We made our cabinet/tile/countertop selections in their showroom, which we found easy to navigate, and were shown materials at various price-points. When it was time to sign off on the work, we had a good idea of the cost, what was included, and what our project would end up looking like.
The work for our project started around when we expected it to, and we were initially told it would be about 4-6 weeks to complete. Things started smoothly, but issues with permits and needing to order additional materials put us about 2-3 weeks behind schedule. During that time, we were able to monitor the progress, request adjustments, and check in with our contractor Fernando and his crew. When the project was finished, we sent over a punch list of some final items, which were completed fully and promptly. The final product looked exactly as we had hoped, and we now have two beautifully updated bathrooms. We are overall very pleased with the work that Prestige did.
Highlights:
- Working with Lindsay was easy. She did a great design that met our needs and gave excellent suggestions on materials that understood my taste. She was responsive and helped take care of issues that came up throughout the project. I would highly recommend working with her.
- The contractors did great work and a good job of minimizing mess. When they were finished, our garage was even cleaner than it had been before they started. They fixed issues promptly.
- The showroom met our needs, and I appreciated the recommendations of where to look for additional materials that we needed to purchase (light fixtures, plumbing fixtures, etc.).
- The final product looked exactly as I had hoped.
Feedback:
- We often felt like we needed to take initiative with communication, especially when it came to timeline and progress.
- We had a couple of issues with communication between Prestige and the permit inspections that put us behind schedule.
- There were a couple of damages to our walls that needed to be fixed as well as a broken light fixture that needed to be replaced. In both instances, we needed to take initiative in getting the issues resolved.
- We were surprised by some additional costs that we were given at the end of the project that we felt could have been sooner and better communicated.
Overall, it took longer and cost more than we were hoping, but the spaces look beautiful and will be a great value add to our home. We would recommend Prestige to others.