The 2 technicians Eddy and Jeff were very professional,, knowledgeable and polite. Everything was explained to me. They worked neatly. The areas where the hot water heater was installed was left impeccably clean. I would recommend them to anyone.

Installation of replacement A/C system was very professional, friendly and neat.

The installers were wonderful!! Kind, polite, clean!!

Exceptional service quality and expertise

Had no hot water. Called . Responded immediately. Technician ordered new part. Came the very next day by 8am. It technician arrived to install several Hrs later. Very appreciative of quick service!

The guys installed a new water storage tank. They were very knowledgeable and thats what matters home serve has the best technicians and that's why I'm with them over 10 years.

The tech did a great job and went above and beyond expectations

The technician arrived per schedule (calling when he was on the way). He diagnosed the problem and did the repair quickly and efficiently. He was friendly and professional

Technician came within a few hours and fixed the heating issue. Very professional

Always on point & very professional Thank You~

Very good service

Very professional and knowledgeable neat friendly

Heating system was not working and someone came within 2 hours and fixed it.

Repair man was prompt polite and fixed my boiler with no problem. I highly recommend homeserve.

Hot water heater repaired Technician was nice, knowledgeable and got the job done promptly.

I already left my feedback. But why: the technician was timely , courteous and informative. I have always had positive interactions with all the technicians I've encountered don't time with HomeServe

Fast service and quick resolution. Matt was excellent!

Our hot water tank stopped working and it was new in 2023 ! Been paying Homeserve for 6+ years , they came out within hours but they didn’t have the required part to do fix it and we had the snow storm that weekend so shipping was delayed . We had no hot water for about a week. Based upon the weather conditions I’d say they did everything they could have done. Not nice not having hot water but I don’t think they could have done anything differently.

Peter was on time, knowledgeable, explained everything and thorough.

Home serve a exemplary company, always on knowledgeable and courteous.

on time,neet,experienced

The resource identified the problem with my heat not turning of in 5 minutes and had it fixed in 15 minutes. Very happy with the service

Always responsive! The best!

All of your guys are great! They are curious and knowledgeable.

Always great service and quick repair. Have yearly maintenance contract for 22 years.

Very knowledgeable technicians. Solved our problem

Both my AC & Heating systems are on contract with HomeServe. They are quick to respond to my service calls. The tech is knowledgeable and friendly.

The assigned technician Richard was courteous and knowledgeable-He was able diagnose, explain and repair the issue- very happy with service!

Great service, easy to make appointments! Worth every penny

tech was right on time and repaired my system quickly.

Arrived on time, professional, and job well done

The service person did a great job He was courteous efficient and skillful

All I can say is I love the professional work they do the professional attitude they have they come in very quick they get the job done clean up their mess and leave the customer very happy whoever don't have the home serve plan you need to get it I highly recommend it

The service tech Joe was very professional. he replaced the worn out thermo lead as well as a worn drain valve. Ge performed safety checks on the boiler before completing his service call. I would like to have him on any future service calls.

The Home Serve technician was very polite and capable. He took care of my furnace water leak within 20 mins. He stayed to make sure the repair was complete and my heat worked. I pay for a yearly contract so I was not charged

Quick response was great!, After explaining to the technician Peter about on going problem, went right to source and replaced the aquatic sensor, problem was solved, Thanks again, Since I have the service contract, didnt cost me anything

Though I could not get a same day service, the technician that came was on time, courteous and solve my problem

GREAT TECHNICIANS AN D GREAT SERVICE

F A N A T A S T I C THE INSTALLERS WERE AMAZING THANK YOU

Carlos was a great help when my boiler was acting up.

Fast appt, prompt, and helpful. Recommend them highly

Technicians arrived early with plenty of notice. Were professional, curtious and very clean. Answered every question I had and went above and beyond to fix my problem. Thank you Home serve.

Service representative was timely and professional, explained the problems found and corrected them. Found a minor issue and corrected before it became a bigger problem

I had my boiler serviced. My appointment was on the same day I called. The technician came a few hours before my service window. Very nice and professional. He detected and resolved my issue immediately. Thank you HomeServe!

Very thorough in their work, solved my problem!

We called in a problem with the heat not being hot enough to make the thermostat operate correctly; to shut off the furnace when the set temperture was reached. Could not get someone until the next day since it was Sunday. Technician arrived as promised and checked the pipes and found all to be HOT except one which he bleed the air from. This however was not the reason for the problem. He explained that it was so cold that the furnace could not deal with the heat lost in time to replenish the heat needed to get up to temperature. He also explained that better insulation and windows could have helped. He also checked and made an adjustment to the Furnace "AquaState" which controls how HOT the water gets. This actually improved the performance of the HEAT getting to the thermostat. I think the tech was smart, knowledable and did a good job evaluating the problem and correcting it.

Good

They did all the needed work and more

HomeServe has been excellent, but what truly sets them apart is their master technician Chris. He has been to my home multiple times, and every visit has been a great experience. He is knowledgeable, professional, thorough, and takes the time to explain things clearly. Without question, he’s the best technician I’ve worked with, and it gives me real peace of mind knowing the job is done right every time. I sincerely hope I continue to have him assigned to all future service visits. HomeServe is lucky to have him.

During this bitter cold snap our boiler stopped working. We called Homeserve at about 11PM. We were able to schedule an appointment for the following morning. Garth and Matt were on time, polite and very professional. They were able to diagnose and fix the problem quickly. Very pleased with Homeserve's service.

All ways on time

My tech, Eric, was wonderful. He explained the issue I had and corrected the problem. Home serve responded quickly and followed up after service.

Generally good experience except they don't provide 24 hour repairs.

prompt professional acurate

Service man Mr. Jafeth, arrived on schedule very professional and polite. asked me a few questions about the furnace issue. check furnace and determine the part with the problem and changed it. gave a few suggestions on how to handle the unit. there was not charge for the part it was part of the service.

the Thomas the technician was very good. he solved my problem quickly and efficiently.

Friendly and knowledgeable serviceman. Quick repair.

Friendly, honest and on time

Came through again. Nice work.

my furnace is over 20 years and not working, but the technician fixed it completely.

Clean, quick, competent installation of a new water heater.

Computer board was bad, no heat, made the call for service in the evening and they promptly replaced it the morning.

I am writing to express my gratitude for the excellent service I received regarding my heating system. My system required a replacement part just three days before a major snowstorm. HomeServe responded quickly; the part arrived promptly, and your technician, Christopher, arrived shortly after to complete the installation. Thanks to this efficiency, my heat was restored the day before the storm hit. Had I not invested in the HomeServe heating service plan, this specific part would have cost over $1,000. I am very pleased with the service and highly recommend your plans to others.

Excellent job performance

Homeserve has done a good job for us since 2018. Today Juan arrived on time, was very knowledgeable and was patient in explaining everything to me.

I lost heat to my main floor of my house right before the blizzard and bitter cold!! HomeServe came within hours and fixed the problem. I don’t know what I would have done without them! The repair was totally covered and I didn’t pay a thing! They are life savers and their service is priceless!

I had no heat and they promptly came and took the time to make sure it was working properly

I've had Home serve of LI as my service company for the past 6 years. Each time I've called for service (for various reasons) I've always had a service tech onsite the same day I called. Recently, I had to call for a heating issue, called on a Friday morning at 8am and the tech was at my home by 2pm. The worst news was realized. Cracked Heat Exchanger. A New system was needed. I had their sales person at my home that evening (at my request) unit was chosen and although it was over the MLK weekend, the new system was still able to be installed on Wednesday once the permit was approved on Tuesday. Service technicians were able to remove and install the entire system in one day before the bitter cold hit this past weekend. Thank you!!!

quickly resolved the issue

Being blessed to own a large home comes with the added worries of all the responsibilities that comes with real estate. Luckily Home Serve levels the playing field and takes full care of that equation. I use all of their services and cover my home top to bottom. The pricing is so reasonable monthly that a customer can take on as many needs as warranted. Last week they sent Alfred, a technician who was on time, fast and efficient . He quickly noted that of my three furnaces the basement was not at optimum and needed a new circuit board and had old thermostat. This was the only item in my home not covered but I was able to register it on the spot so he could instantly replace the parts at no extra cost to me. A real gent who exemplifies the general quality of HomeServe. More than Highly Recommended, Home Serve is Home Essential.

Technicians name was Daniel polite courteous on time and diagnosed and repaired boiler in a timely fashion a great overall experience made sure to leave boiler area clean A+

Showed up the same afternoon and fixed the heating system promptly. Very satisfied with Homeserve's service and would recommend them to everybody.

Came on time, worked clean and left everything clean.

Excellent response time and technician

I just signed up for Homeserve yesterday, and am still in the ten day waiting period before the contract begins. Due to a poor distribution of heat affecting our main living areas, I called Homeserve this morning to see if they could dispatch someone on an emergency basis before the big storm this weekend. They were so helpful and got a technician in within 3 hours of my call! John was really thorough, kind, and did his best to address the issue. Turns out we have a major airflow problem, and there will be work needed in the future. He was able to quickly diagnose and rectify the problem for the time being. Thank you for coming to the rescue! Before calling homeserve, we had other people whom we had called who either could not make it due to distance and weather, or who made the original problem a bit worse. I am glad I signed up!

Great service!

The technician resolved my problem quickly and was able to update me on a better service agreement. Very professional

Scheduled appointment quickly to access our lack of heat & promptly fixed the problem all within 5 hours.

Tony was very professional and knowledgeable. He repaired heater and explained clearly.

We have had very good experience with Homeserve. They are prompt in responding to a problem and their repairman are knowledgeable and very professional.

We had a leaky valve and a couple of more things to fix. Mathew was very competent, professional , and very pleasant. He went to work immediately after He listened attentively to what was wrong with our heating system. He’s very neat and efficient. We were extremely pleased with Mathew’s work.

the technician Anthony was very effective & thorough with the repair of my heating system as well as communicating to me of his current arrival time I am very satisfied with the Home Service response to service my hearing problems

He came quickly and fixed a problem with the ignitor on my gas furnace.

I had a heating system annual maintenance scheduled between 8am - 11:59am. Jalen arrived at 8:15am which was wonderful. He completed his tasks, then I showed him a leak I had on my hot water heater. He told me he wasn't able to repair that, but he will call it in to have another technician to fix it. Less than an hour later I received another call from Albert. He arrived looked at the problem and fixed several issues. They were both great and very professional. I'm very happy with Home Serve.

HomeServe responded to my emergency call immediately and had a skilled technician at my home within hours to resolve my heating issue, with no additional charge thanks to my HomeServe plan. The serviceman was courteous, professional, and even wore protective shoe covers - excellent service that I highly recommend.

HomeServe team was very knowledgeable and completed the job swiftly. For the boiler replacement, the price was right. We will continue to use their service

My service man was excellent. Replaced six parts and explained the entire proccess as he was doing it. Friendly, efficient and knowledable,

I was very impressed with everything

The tech aent to review our forced air heating & cooling system was very helpful due to his experience. I now know how to maintsin my. Ysten better than before. Glad I signed up with Home Serve.

Great service. Prompt and professional

HomeServe tech was able to replace a zone head that went bad, wasn't getting heat on 1st floor, all good now. Thank you

Excellent , Professional

Service person came to help me check the water level in the boiler, he was kind, informative and very professional. When he finished explaining what was wrong I was completely confident that I could keep the water level where it needs to be. I am very happy that I have this service. Please thank him again for me. Ronnie Thyben.

service was great..on time efficient

My boiler was making a weird noise. I have a service contract with Homeserve made appt and they showed the next day and fix the problem. Worth every penny with the contract no out of pocket expenses other than the initial contract price. What peace of mind. Highly recommend. Not to mention they service the boiler once a year with the contract. Pays for itself. The rep that showed up knew the problem immediately fix the problem and was on his way. Said if it weren't for the noise that was different we would have been without hear glad it got done!

no service on Sunday. excellent job when Monday came around

Techs were on time, polite, knowledgable and very clean

Arrived early, introduced themselves and installed the new water heater - great customer service.

HomeServe scheduled the service at a short notice. The technician was on time and very professional. He quickly identified the problem and fixed it. Overall a very good experience.

Knowledgeable, pleasant and forthcoming. He found the problem resolved what he could and ordered another part to complete the repair

Very proffesional , job well done

I am 100% satisfied. They maintain and repair my gas heater perfectly. I had a water main break. They had a repair company at my home within an hour. They paid 100%. A famous plumbing company was here and tried to talk me into letting them do the work. They tried to convince me to pay them then HomeServe would pay me. No. HomeServe pays them for everything. Don't be ripped off. They gave me a bill for $10,000. This is a great company. Thank you for your time.

great repair professional, courteous and friendly.

The technicians were great!! Ontime ,informative, neat and clean. Only problem is that Homeserv does not respond to problems after 8pm. They do not have personnel on call to fix problems at night. This is not good during the cold weather.

It is great to know that when things go south, you can usually have service within a day. I often get the same service person so it's nice to also have some continuity. I like that he offers advice on how to maintain an old system.

GREAT

Homeserve is a great company. I have their heat, cooling & electrical services at 2 homes. I just had them replace my 20 year old hot water heater. The team is always clean, on time and professional with knowledge. I highly recommend them.

Arrived promptly and checked equipment. Service person was very helpful and polite

My new furnace was making a terrible noise that I recorded, I called HomeServe and got an appointment for the following morning. The service person (Richard) arrived during the time period I was told. I played the recording for him, he knew exactly what the issue was and within 10 minutes the problem was remedied. I was very impressed, he was polite and knowledgeable and was so quick to fix the issue. The furnace was still under warranty, so there was no cost to me.

Chet and Abbdae are a significant and professional installation Team. They promised to come early (8:30) and showed up on time. They removed my leaking old gas hot water heater and installed a brand new unit that added an overflow tank and crossover hot water connection. It required multiple changes in the plumbing pipes and this was done very smoothly and competently. They then proceeded to explain how to maintain the new unit and what settings were recommended.

Friendly and knowledgeable technician arrived on time and solved the problem.

I had an excellent customer service experience with last service call requesting a no heat complaint. The tech arrive on time, replaced the blower motor and I had a follow up because the motor malfunctioned, The new motor was ordered and replace d the next day. The Call Center reps were very professional and knowledgeable of my service issue and quickly reconnected with the dispatcher to arrange the new appt . Thank you for excellent customer service and quick response to my no heat service call.....

Everything went great! They were on time, fast, knowledgable and cleaned up. Very happy with the service.

I have made two repair requests to HomeServe in the past 60 days. The first was a repair to my water boiler. It was quickly repaired at no cost, even though I did not have an agreement in place. All fees were waived upon me taking out a maintenance agreement for 12 months. The cost was less than what the repairs would have cost me. I then called again because the ignition switch for my heating unit failed. HS came arrived as scheduled and performed the repairs at no cost. I went back to HomeServe after paying another company $4,000 over two years. That National company failed miserably at performing covered repairs as promised. For the price, HomeServe plans are tops and the same holds true for their field service team. Happy Holidays!

The heat was restored, efficiently

Had circulation pump leak. Called Homeserve at 6:30am. Technician came at 8:00am and put in new pump, drained line, no problem. Excellent response and work. Very satisfied. Happy Holiday!

Prompt, professional, zoomed on the issue immediately. Fixed quickly. My zone 1 works fine now!

Homeservce, did a great job with my no heat issue

During the first freeze we were without heat for 3 days because a part was not available. The service man was great in explaining the situation.

HAVE SERVICE CONTRACT WITH HOMESERVE. THE REPAIR MAN WAS GREAT AND CAME ON TIME. VERY PLEASED.

I have several home repair/maintenance contracts with HomeServe. I've had to use them several times in the 10 years I've had the policies. I always got a truthful diagnostic of the problem and a thorough repair. I've had a water heater replaced and 3 calls for boiler malfunction... all at no charge. I was skeptical when I first bought my home protection. Now. I am a 100% HomeServe fan. Best, affordable coverage you can get!

Professional and knowledgeable, quick appointment. Excellent service!

Got the job done

Recently I had a very good experience with homeserve. The expansion tank of my boiler started leaking. I've been paying for the service monthly for several years now and I must say the fee goes up every year and I really never used it except for some maintenance cleanings so I didn't know what to expect when I called for service. I called in the evening and after dealing with some AI nonsense a human picked up and they scheduled an appointment for only 2 days later. The repairman came on time and diagnosed the problem immediately. He replaced the expansion tank, put on a new valve and was finished within an hour and it didn't cost me anything. I was very happy at that point that I had this service. Only reason I didn't give it five stars is because like I mentioned previously the fee is going up every year and I believe it has doubled monthly since I first started. I believe it's at $34 now a month. It seems to be worth it

excellent service. Professional to the utmosy

Have been HomeServe customer with Heating&Cooling plan for more than 10 years. The main benefit is the peace of mind I get (although the price of it went up considerably, from under $400/year when I signed to about $600/year now). Last Saturday I woke up to discover that heating system has failed. Called HomeServe around 8am and got repair visit scheduled same day from noon to 4pm. While there was about 40 minutes delay with Technician arriving around 4:40pm, he fixed the problem (pilot thermocouple needed to be replaced) within less than 30-40 minutes, well in time for me to host a dinner with my friends at 6pm. Technician Matt was knowledgeable, diligent, and courteous, a pleasure to deal with. Earlier this year I also had a maintenance visit in summer, and also an AC repair visit. In both cases 5-star service.

Had trouble with heating system zone. Called HomeServe and scheduled a appointment. Technician showed up as scheduled and successfully repaired my heating system zone. Technician was courteous and knowledgeable.

Water heater installation went very well. The mechanic, Sean, was on top of everything and kept me informed of the different steps.

Prompt and highly professional service of my heating system

Homeserve did a great job replacing my 20 yr. Old leaking water heater. They were quick to respond and within 24 hrs. Replaced it. The price was fair and the installation top notch. The two techs worked hard to insure the installation would exceed expectations. They were both very professional and detail Oriented. Overall a great experience and I would recommend them for all your HVAC needs.

Excellent service and professional

John was exceptional. Check out my system. replaced several units. Works like new. Great job.

Scheduling the appointment was very timely. The tech arrived on time. He was very professional and explained the problem to me. He fixed our issue and obviously understood the entire system

I have a service contract- and when I found my boiler was leaking- called HomeServe for a repair. It was a Sunday and they came a few hours later. The problem was fully covered under my plan. They were great.

Service guy showed up within the time frame given. He was knowledgeable and efficient.

Knowledgeable and professional! They come on time and get the job done!

Very happy with HomeServe services.

Professional and reliable service.

The technician was knowlegeable about system and able to repair in short period of time.

We have a service contract with HomeServe. There was no charge for the repair. The service tech was very knowledgeable, professional, and very nice. The repair was the replacement of a part needed to fix our hot water heater. He was pleasant, efficient. and went out of his way to get a part that was not on his vehicle. I recommend HomeServe totally.

Tech was great! Came on time within the schedule appointment. Explain what was wrong and was able to fix it and got my heat up and running. Matthew tech also explained my thermostat situation and that helped as well … overall it was great, definitely reliable thanks

I am very impressed with their service and their professionalism

called for service. Had a conversation with the automated system but the end result was that an appointment was scheduled for later the same day which was a help. Appreciated the promptness of the service call

no heat call was answered promptly....technician was knowledgeable and capable. relieved i had this contract in place

Technians were excellent

great service Charlie was amazing, competent and personal, got me up and running quickly and painlessly

The technicians were professional, courteous and fixed the problem.

Very responsive company and easy to get a hold of!!

The Installation of the new equipment was masterfully done. The technicians were extremely professional and courteous. They were neat and respectful of the property. There was an issue with a damaged part that took a few days to have shipped but the install manager Tim made every effort in his control to make it a priority to get the part installed. Gary, the representative that provided me the quote, was fantastic and also helped with directing me on who to speak with to get status updates too. Everyone went above and beyond and should be commended on their efforts to provide quality service.

the technician was good.

repaired heating unit.

Serviceman was top notch! Knows his job and is most professional! Thank you!

fast courteous service

HomeServe is good when it comes to repairs. The first person (Brain) they sent out to do a tune up wasn’t that great on check the boiler and doing a full tune up. The second guy that came was extremely good. He knew exactly what to do, when to do and how to do. He was more knowledgeable about the system and what needs to be repaired. He repaired what needed to be done and gave me a lot on info on what I need to do during the winter to have the boiler working properly. I’m thankful for the homeServe service. Highly recommended

Technician discovered the problem right away and fixed it promptly.

The tech was very professional and clean and on time

Great to have service contract with HomeServe , when you need it is there. But hopefully my premiums go down.

Only had to call homeserve a few times over the last 6 years. They always show up on time or early and fix everything pretty quickly. Great company great service. I would use anyone else.

Not too much to say, the fellas came in looked at the heater and did the initial work one day and came back the next and removed the old water heater and installed the new one and did a nice job very professional . Thaks again

I have been using them for 3 years now for my boiler / heating plan. I think it’s a very good deal with the plan for the tune up and repairs that are included in the plan. I have an old house with an old steam boiler that has needed a number of repairs within the last 3 years. Not every technician was great in my opinion, but most were. Especially Thomas and Pablo were exceptionally great, and they are always a pleasure to deal with and have always successfully performed the repairs. Five stars for HomeServe, Thomas & Pablo. Because of them, I also purchased other plans with HomeServe.

My experience with having my burner changed was extremely great very professional

Excellent service! The technician Pablo was fantastic. He explained everything and was professional and I felt comfortable with him working in my home.

Have used them 5 or 6 times over a 12 year period, while under a service contract. They fixed the problems expeditiously and professionally. It’s good for piece of mind, to have them on those cold winter nights, just in case. I would definitely recommend a service contract with them.

The service provider was punctual, knowledgeable and professional.

Fast service

professional expertise with courtesy.

Had complete A/C Heating System replaced. They did a great job, except their cover cloth for my rugs were filthy,which left my basement rug dirty.

Homeserve is great. They are very responsive and do a great job caring for your issues

The tech was knowledgeable, friendly & efficient. He diagnosed and repaired my heating issue in a timely manor.

James was exceptional with his knowledge on our furnace and just what the problem was and how to fix it. Thank you James for a job well done!! So glad we have the insurance on our heating cooling and yes our water heater. Prices can't be beat

We had an issue with our plumbing and we called HomeServe. They understood the urgency and scheduled the appointment for the same day. Dear Nicholas, we Wanted to Take a Moment to Thank You for Completing the Work So Efficiently and With Great Attention to Detail. Your Professionalism and Commitment Are Truly Appreciated. Your Efforts Have Made a Positive Impact on The Overall Progress of Our Project. Thank You Again for Your Excellent Work.

Dwain was the best...!!!!! Knowledgeable, experienced and professionable... Cannot get better than that.

great service

Called by 12 noon, was given a 4 hour window on the same day. It took a little longer but he came after calling that he was very close, arrived when out of his way to clean the filter and light sensor and hot the system to work. When asked questions on my system answered them with good advice. Keep up the good work. Have a service contact so mo billing.

excellent and prompt service, knowledgeable repair man problem taken care of in a timely fashion we are very happy with HomeServe service

It is critical that your new HVAC equipment be installed properly by the contactor without cutting corners and with great care. I had a great experience with HomeServe for the replacement of one of my two ducted central HVAC systems. ------ The HomeServe team was honest, very knowledgeable, and completed the job with precision, timeliness, reliability, and great care. -------- I was very impressed and satisfied. --------- I also have several service contacts with HomeServe's other division and am extremely satisfied with that too.-------- For the details and my reasons in this review, please read on. The senior sales associate brought an extremely experienced and technical supervisor with him to look over my existing set up and speak with me before preparing any proposal. They visually inspected the existing equipment set up inside my home and outside. They even took measurement of the inside attic while scoping the area. Throughout the entire process and after the proposal too, they did not pressure me in any way. I had also brought in two other contractors for proposals. It was not only for pricing but their suggested installation and equipment specs. The approach and lack of detail by the other contractors were very disappointing. I happily engaged HomeServe. -------- I am fortunate that I have a good understanding of both ducted and ductless systems; familiar with how they work, their relative efficiencies and costs, understand air flows, and more. I likely have much more knowledge than the average homeowner, although not near a contractor's knowledge of course. This does make it easier for me to ask the right questions and evaluate the proposals and the installers better. However, the process takes time, and diligence to find the right contractor. There are several options for equipment, depending on your particular wants, needs and budget. However, i think the contractor is the most important.

Mechanic was punctual, courteous and knew what he was doing.

I have Home Serve to cover my gas HVAC & hot water heater maintenance. I find the monthly charge is a great investment for the peace of mind & prompt services provided. My experience has been positive with professional & prompt remediation of the issue.

Very helpful and knowledgeable employee, great repair. Thanks!

Very professional both gentlemen took the time to go over what was being replaced. Did a thorough cleaning of equipment.

Mark was an excellent technician, very knowledgeable, explained thoroughly how the system operated and was very patient!

Alan from home home serve was awesome. This is the second time I got to meet him on unrelated repairs. This man knows his stuff and is a great service provider.

Homeserve came in the and cared for the issue

I needed a new hot water heater and chose Home Serve to provide and install it. The installers were very neat and professional. They answered all my questions and explained the new system. I highly recommend them.

HomeServe did a great job tuning up and cleaning my boiler and water tank. They made recommendations for maintenance. I needed a part and they ordered and installed it the next day. I have a HomeServe service plan that includes annual maintenance. Service is phenomenal!

My furnace didn’t respond to the thermostat. So I checked the pilot light and didn’t see any flickering light. Then I called Home Serve telling them that I thought the pilot light was off. They were able to schedule a repair appointment on the same day. Peter showed up about 11am. He checked on the pilot light and it was on. But then he found something wrong with the electrical sensor. He got the replacement parts and installed them. He also brush cleaned the furnace tubes. The furnace responded to the thermostats properly. Peter was professional and knowledgeable. I was very happy with the results.

Services from HomeServe has been exceptional with no issues.

I was pleased with the prompt service and thorough installation and programming.

Quick and reliable service

HomeServe is a fantastic company and their service is excellent. I am incredibly impressed with the skill and professionalism of their technicians, customer service and their rapid response times. I have multiple plans to cover a/c, heating system, watermain and more. No upselling, no rip offs, just fast reliable service at a great price. I highly recommend Homeserve to any and all homeowners. .

Very pleased that I purchased the HomeServe service plan for my home. The fan in my AC unit's air handler stopped working. Tech came over the next day and repaired it - no fuss and no charge.

I have a “Premium” maintenance contract with HomeServe for my boiler. I pay the (substantial) monthly premium because (my thinking is) if my boiler stops working on the coldest day in January, (that’s when these things happen) I’ll get priority service. Whether this is accurate or not, I do not know. I make an appointment in September every year for an inspection and cleaning. They sent “a guy” to do this. Right from the get-go I could tell he was a novice. He had a problem with the pilot light (working/on) when he shut the boiler to inspect/clean it. It took me THREE TIMES to explain to him - there wasn’t a problem with the pilot light (before he shut the boiler)…. AND I explained to him, I was having a problem during the summer, with heat coming up in one of my three zones. HE wasn’t (qualified) to make that repair. ANOTHER (four hour) appointment window wait. That gentleman (seems) to have diagnosed and repaired issue. IDK. I’ve been using LILCO, National Grid, HomeServe (WHATEVER they’re called then Vs. now) for this service for thirty+ years. It just seems (to me) the techs are becoming less knowledgeable. It’s PROBABLY just the times we’re in…. I want/need a similar contract for my two split-units/duckless A/C units but - I’m nervous/concerned that they don’t have a quality guy and will screw up my Mitsubishi system…

On time and friendly service .

So happy we changed our warranty service to Home Serve. Our technician was on time and knew exactly what the problem was. I would highly recommend them.

Terrible way to do business. that is why you got the one star. Maybe you need a new management team. Had to cancel schedule because of sick ness. Then you tel me that my August appointement was cancelled and I had to wait wait another 4-6 weeks. The weather for the AC will be over. I was told to call every day. I do not work for you. You need to add personel in the time when seasonal time frames were you know you are going to have a change in your business model by month or seasonal approaches.

Very professional. Explained everything. Fixed problem

The installers were very competent

Was great overall

I was promised a 50.00$ credit because i have a policy over 600.00$ for an Exspanion tank. A charge of 33.00$ is RIDICULOUS and i am NOT HAPPY at all with this service. I am looking for another vendor when this year is up. Terrible....Anthony

Great company that stands by their work and their product offerings. I highly recommend Home Serve. Great customer service too.