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A few weeks ago I became interested in ordering a patch for the back of my motorcycle vest. I did a lot of research online and narrowed my options down to two. First, I emailed a company out of Phoenix because it was close enough to where I live that I could pick up the patch in person and avoid the shipping charges and delays. The next day I emailed HES. HES responded to my email with a price quote, emailed me a photo proof of the design, emailed me an invoice, emailed me the waiver form, made my patch, AND shipped it out with a tracking number all two days BEFORE the first company even responded to my email! When the patch arrived (much quicker than I expected), it appeared to be very well made and of superb quality. I had no trouble sewing it onto my vest and it looks amazing! I've even had people ask me about it and I'm always very quick to tell them that I got it from Houston Embroidery Service at a great price.