When Mark came out to give us an estimate, we knew we found the right company. We wanted to be gone for the painting because of the smell and mess, but we worried about not seeing the progress. He described the process of oversight where there would be an overall project manager, daily videos, and quality review. Well, that did not happen. We did get one video, but it was upon request. Because of the lack of oversight, whole sections were missed And the two doors we needed painted were badly done. Before you think this is a bad review let me tell you how it was solved.
When we got returned, I contacted Mark and he came right over. He was totally accountable and took the errors very seriously. He made sure to go over the project several times to make sure we didn’t miss any thing that needed to be redone. He then picked out the perfect person to do the retouch. Julio came and was just amazing! He worked through every retouch with precision. By the time he was done, it was absolutely perfect and gorgeous. I will insist on working with him for any future projects. Mark and Julio were both professional and had great customer service.
Any company can make the mistakes, but the way they handled the retouch impressed me so much. I won’t hesitate to use them again. I think once they get their oversight system tightened up, you won’t be able to beat them. Shout out to the great Emily in the front office.