***Update: 2/11/2026*** After leaving a review detailing my recent experience with Keil, I was contacted by one of their employees via phone call. I wish I could say that it was a productive, courteous call. Instead, the employee in question proceeded to shout at, speak over me multiple times during the course of the 3 minute conversation, and generally complain about my review. I informed them multiple times that I had no interest in arguing with them, or debating the facts of my review, which are clearly outlined below. I had a poor experience. I left a review, which I am empowered to do, as a former client, outlining my disappointment and the details of my personal experience with this company. Apparently Keil sees fit to allow their employees to contact their clients and effectively dismiss their concerns/experience, while being verbally combative. I find this incredibly unprofessional. That was my experience today. The employee in question dismissed my concerns, argued and spoke over me, and complained that I was throwing the company under the bus. I didn't in my original review. I clearly outlined my experience and disappointment with the results. I wish I had paid attention to the other less than favorable reviews, who warned about the lack of professionalism earlier. Now that I have experienced the lack of professionalism from this tech in particular, I will be avoiding future service with this company. In the event that the individual is reading this: please do not attempt to contact me again. I will gladly speak with a manager about my experience regarding your conduct today, but otherwise, would prefer that Keil and their employees do not contact me again. Thank you. I contacted Kiel for a plumbing emergency, after they were recommended to me. After 3 other failed attempts to fix my issue with no fewer than two competitors and one handyman, they were a last ditch effort, beyond opening a home owner's insurance claim. I am disappointed to say that my experience was a poor one. I was charged $450 for work that wasn't completed. While I am happy to pay for time and diagnostic efforts, the tech thst arrived was unprepared. They did not bring a camera with them, which seems like a crucial missed step. How can you diagnose the problem with no visual point of reference? Not only did they not resolve the plumbing issue - if anything it is no better than it was 4 months ago - they charged by the hour, despite the tech leaving my property to borrow an item they had forgotten to bring for at least 30 - 40 of the minutes that they were "on the clock." There are companies in the Richmond area who will not charge if they don't fix the issue, which seems to be a fair and honest way to run a business. I cannot justify being out $450 when the issue persists. I was told that they could replace a section of pipe in the hopes it would fix the issue (how they would know is beyond me, as again, they never ran a camera to confirm whether the issue was a root, clog, or broken pipe,) but I never received the promised quote for that work. I can't recommend them in good faith if charging exorbitant amounts of money for a.) No true diagnosis, b.) Ill prepared technicians, c.) No solution is the standard.

Had an excellent experience with the technician today, especially for an emergency call during a snowstorm, truly above and beyond service. My HVAC system had a communication fault and the heat wasn’t working. He carefully troubleshot the control board, switched it from the communicating system to a standard 24-volt setup, rewired everything properly, and made sure the furnace was running safely. Warm air is blowing perfectly now. What I really appreciated was his honesty and professionalism. He was ready to install the thermostat I had purchased (Ecobee) and didn’t try to push what he had in hand. He explained that my system is in good condition and just needs regular servicing once in a while , no unnecessary replacements. On top of all that, the total charge was very very reasonable , for diagnosing, fixing the wiring/configuration, and installation work, especially considering it was an emergency visit. He took the time to explain everything clearly and made sure everything was working before leaving. Highly recommend!

Wow! What amazing, friendly, speedy service. I called on a Monday for a drain leak at 11am and they came 30 mins later and made the repair. I’ve never used them before since we had a great plumber (who has since retired). Found our new plumber! Thanks so much. Your team was so neat and quiet.

Josh and Daniel where very professional, quiet & cleaned up so well that if I had not seen them working would never have known they where here. They took pictures and took it to my husband who is not able to go upstairs at this time, and explained what was wrong and how they where going to fix it. We highly recommend them and will definitely call them again if we need them back. And Sarah, in the office also gets a A + for always answering quickly and very friendly

Own an older home and Keil has come through every single time. They are clean and explain everything for a fair price. They took care of emergencies more than a few times. Highly dependable.

I was dealing with an older shower faucet where parts could not be located. Installing a new faucet meant going through a wall adjoined to the kitchen. It was open through a cabinet. Other plumbers said everything would need to be torn apart to fix. Keils said no problem and in two hours at a very reasonable rate, a new fixture and faucet were in place. If you have a plumbing problem, these are the guys to fix it.

I called Keil Plumbing for a quote on what I needed to have done. The person who answered the phone was professional and explained everything in detail. They followed up the next day to see if I needed to schedule but issue had resolved. I would definitely call them again if a need arose.

Emergency Saturday service on sewer line needed. These folks were awesome. Prompt pickup on my call and had team at the house within couple hours. The plumbers were very professional, pleasant and efficient. Worked quickly to resolve and to double check the entire line for any other issues. This will be the first company I call if I need plumbing in the future.

The team at Keil were very professional, knowledgeable and very courteous. Communication directly with the technician was easy and prompt. We had a main water line rupture and they came in within 24 hrs and ran a new line in no time. To say we are impressed is an understatement.

Came out same day and for my AC unit! Figured out the problem fast and had me up and running that day!

Kiel plumbing was great they knew i had a problem and solved it. I wouldn't do business with another company no matter what because they're top notch. I got my gas line installed and my toilet fixed all because of them. I wouldn't trust another company in Richmond area to do that for me besides them

Called them late Thursday after my Neighbors recommended them. They were able to come on Friday, right after lunch! Daniel and Josh were very professional and pleasant. They were under the House and on the lawn, had to dig to get the water turned off. They explained some helpful tips! I highly recommend this Company!

This is a top notch company. I called at 6:30 in the evening to report my AC wasn’t working. At 7:15 ( same evening) I had a Technician at my door! My tech ( John W. ) spent the time to figure out what the problem was and fixed it. He was knowledgeable and confident he could figure it out. And he did. I would highly recommend Keil to everyone.

Excellent speedy service. Love working with a family owned business instead of big corporate!

I moved into a new house and needed the pipes inspected for insurance purposes. The plumber they sent inspected the pipes and told me everything was good. After he left, I read the report he wrote up and in the report he wrote that he found old pipes which needed to be replaced. I called them back, re-explained why I needed that inspection, and tried to schedule a time for them to come back and replace the pipes, but I never heard back from them. I paid them and decided to go with another plumber to fix the pipes. Then months later they sent me an overdue bill for the invoice I already paid. Do not use this plumbing service, they are either incompetent or scammers.

Recently I had them come to my home and re attach the sewer and water pipes, they also cleaned out my sewer pipe and found my clean out. I truly appreciate the honesty and efficiency that this company offered. If you want honest and professional service. Please contact this locally owned and operated plumbing and heating company.

I made a desperate call to a number of plumbing contractors, mid day on a Saturday b/c the drain on my 18 year old water heater broke off. Being the weekend, I was seriously concerned with my ability to get anyone out at the house before Monday, and that's what I heard from the first 2 places I spoke with. Thankfully I also called Keil. They had someone at the house within the hour. Not only was the Tech extremely professional, he quickly assessed the situation, presented me with a couple options of how to proceed and had the repairs done in no time. I can not say enough about the team at Keil. Everyone I spoke to was always very polite and friendly. Easily a 5 star experience and they will be my go to Plumbing and HVAC team moving forward.

Please be careful those guys are crazy!! the guy I got fixing my sink keeps yelling when he's working and they charge too much he worked just 1hr and he charge me for 2 hrs because he got dispatched 1 hr before he got to my location

Keil Plumbing & Heating was very quick to answer my call and send someone out to fix my issue. If they didn't have the part with them, they made sure to get it and get the job done right. They were professional, knowledgeable and performed quality work in a timely manner.

Rogue extortionist company. Beware, they overcharge for their time as many reviewers have said before

Keil is the best

Absolutely do not recommend. Keil replaced our kitchen faucet in 2018. In August 2021 and again in May 2022, the faucet became loose to the countertop. After extensive conversations with another plumber and Delta faucets, we learned that Keil did not follow the installation instructions that came with the faucet. As a result, Keil damaged the faucet beyond repair. As a one time courtesy, Delta was gracious to provide us a new faucet even though the faucet failed due to plumber negligence. After speaking with Brian at Keil, they now want to charge us another $260 to install the new faucet. The faucet failed due to their error and they are refusing to make it right. Keil is a company that doesn’t stand behind their work and we would not recommend them to anyone. Epic fail all around on their part.

These guys replaced our broken water heater. They did the job on the same day we called, for a reasonable price, and were very professional. Highly recommend.

I called and they came out immediately to take a look at my hot water problem. Within 2 days they came to replace it. Excellent service. We have been using them over 25 years and their work is dependable.

They helped us with a big situation. They were on top of their game! Easy to deal with and good communication! I highly recommend them!!

Called them to diagnose leak in the bathroom. I mentioned the potential root cause. They checked the place and said nothing wrong and to get the root cause fixed. Well I wanted to ensure there was nothing wrong in the plumbing and that is why I called. But they charged me a whooping $95 for doing nothing for 10 mins and a response to fix the root cause. The price is outrageous. They would not even budge to reduce the price.The front desk service is even more horrible. She just threatens you to either pay or bear the consequences. Wow!! Will never employ them whatsoever. I do not want free service but I do not expect outrageous charges either. I would have gladly paid $25 to $30 but not $95. NEVER AGAIN!! In response to owner's comment: If these "hidden" charges were quoted to me the first time I called, I would have made an informed decision. Please be transparent with your customers. Also I do not like to waste anybody's time. My time is equally precious and so is my hard earned money. If it was justified, I would have happily paid.

After making an appointment with this company and giving the female I spoke with my address I was called the DAY OF MY APPOINTMENT to be told they don’t service my area. How come when you have someone’s full address zip code and city you don’t tell them the day you’re making the appointment that it’s too far? Beyond upset that I rushed home for nothing!

Keil replaced my main water line without ripping up my front yard, and was much cheaper than the more destructive option. They were fast, courteous, professional and dealt with all the variables that come with these types of projects very efficiently.

Expensive Labor but Always do the Best work!

Great service!

I needed 2 hose bibbs (spigots) replaced as well as 2 shut-off valves installed for them and called Keil on the recommendation of a friend. They gave me a very accurate quote for the work and came out the next day to replace them. They worked around my schedule and were prompt on the arrival time. The technician was very professional and discussed some different options regarding the repairs. He then gave me the final cost for the work and did a really great job installing new piping, the shut-off valves and new bibbs. A+ experience overall!

Fixed both of my drain issues in my showers quickly. They were both leaking due to poor installation. Thanks!

Came to fix a clogged toilet, fixed the clog in the toilet for $175, but broke the shower as they washed their tools in the tub after. We discovered not long after they left that the valve was broken. I called the company, described what happened, and had them return to take a look at the issue, but they stated they would charge us to fix what they broke after inspecting it. I decided to pay another plumbing company to do the work to fix what they broke and not give another dollar to them. I did not have a problem with the toilet fee, and they were able to get there the same day for the fix, but cannot stand being ripped off by having them break something and try to get me to pay to have it repaired.

Very reasonable pricing. Very friendly and efficient. Very quick response to our call. Keil Plumbing is now our plumber of choice.

Keil replaced our entire HVAC system (including rooftop compressors) and did it in 1 1/2 days very efficiently and neatly. They were tops and we’ll use them again for other needs.

Nat came out as a second opinion behind Michael and Sons for an HVAC issue. His recommendation for what needed to be done was spot on and 50% less then M&S. Honest company, not looking to sell you anything you don’t need. Highly recommend.

I called keil because I needed a remodeling after I moved to my new home and on the same day they came out and did everything I wanted and more. The price was awesome and the work was even better. Highly recommend.

We’ve used this company a few times they always do a great job for us.

Polite, efficient

Keil plumbing to the rescue! I was very leary of who to call because of an extremely overpriced experience by a large and reputable company in the past. Something told me Keil plumbing was the place to call. I had a very friendly and informative conversation with the person on the phone. They were able to come out on the specific day I asked, and fixed a very unusual problem with my toilet in my old house for a fair price. They will get all my plumbing business from now on! Thank you!

Keil is the best HVAC and plumbing company I've personally dealt with in all my years as a home owner. Exceptional customer service and speedy response time. They had best competitive price and brand than other local companies. I personally recommend them to all my friends and family.

last month i had a plumbing leak turned into a bathroom remodel, so glad i called Keil plumbing to come out. they came out right away. and finished in a timely manner.

After several real bad experiences with two other local contractors, these guys showed up, figured out the problem, replaced 20’ of terra cotta sewer pipe in an afternoon, fixed a small old problem, helped with some advice for another project and we’re on time every time.

Friendly and professional. Available on VERY short notice. Repaired pipes and replaced kitchen faucet. Very reasonably priced. Will call again in future!

The plumbers always come in, take a look and then basically tell you to go get the parts and fix it yourself or call them call them back and waste more money... have had the same experience multiple times and it's very frustrating... would not recommend for plumbing

Awful company. They charge you one hour $125 without doing the repair. They sent the invoice 13 months later !!!!!!!! Never contract this people they are the worse plumbers ever.

James came out for a call when my heat pump went down during a cold snap. He was very nice, professional, experienced, and knowledgeable. He was able to get me back up and running and explained to me exactly what happened and what he was doing to fix it. He checked they remaining components of the system to make sure that everything else was in good working order. I would definitely recommend Keil to others.

I can not thank the team at Keil Plumbing & Heating enough! Our main water pipe busted in the basement and flooded everything. We called them and they were able to come out that day to fix the pipe. They were also able to come back out the following week and remodel/fix the bathroom after the "great flood." So professional and great price!!! Thank you so much for everything you have done!!!!!

I needed to change a water heater in my attic and hired Keil to do the job. Big mistake. I purchased the water heater myself, and they supposed to do the installation. Asked how much it is going to cost, he estimated 3 hours at $110/hr however he said it might be around $400. Told him it is fine. Scheduled an appointment next day and they told me they will call to make sure I have the heater before they come. They called me next day and told me if he can send his guy. Told him I am expecting deliver at 10:00. He said OK, he will send them around this time. They came in at 9:30 am. They get the heater down from the attic and asked him to use the same fitting I have on my old one since they are identical heaters. While waiting for the heater to get delivered, (came around 10:30am) they started fabricating new fittings. I was not aware what they were doing. After they were done with the installation, water was coming very slow to the heater and he wanted to wait to get the heater filled. He was not sure why the water flow was low. It was related to the automatic shot off that I figured out later. Told him to leave and I will fire up the unit once it is filled. I am a bit handy doing these things. Gave me a bill for approximately $700. He charged me over $250 for parts that I don't need. Told him that I can buy all the parts he installed for $25 and he agreed. However he said these are their prices. They charged me 4.5 hours while they were at my house for 3 hours. He said driving time. Bull. The contractor said between me and you, they told their boss the prices are too high and he is going to price himself off the market. He knocked an hour off as I told him I'm not paying for labor that was not done. Anyways, the water heater did not work correctly and they were supposed to come and look at it. State heater gave me a reference number to provide the plumber so they can bill it directly to them (still under warranty). The person who answered the phone told me he wants to ask his boss. They never called back. after calling over 5 times, I talked to the boss. Explained to me he wants $400 to come over and fix it and they will not accept State reference number. I wish they told me that a day ago so I don't have to stay at home waiting on them and taking off from work. It was a nightmare. Got a different Plumber and they fixed it in few minutes. They charged bill directly to State.