I really appreciate the attention to detail and communication. The charges for service and repair are honest and you won’t get the feeling that they are selling you on unnecessary service. I will return and trust them with my vehicle. JS

This place probably has the best customer service I have experienced. I owned probably 15 cars in my 40years of living. I never had service where I really feel they care on a high level. They also does quality work and I never had to come back for any issues.

Thanks for doing a great job in repairing my BMW Z4 at an affordable cost, and thank you Reece for your great customer service. Jose Pagan

Great customer service, great price!

Another great experience at DSA! The only place I have found that listens to customers and provides honest feedback! KUDOS to the Owner and entire staff as always. Happy to have found DSA! Reece at the front counter is professional, friendly and helpful. Austin knows his stuff about German cars. These guys are honest, fast and welcome new business. KUDOS to the entire team and they have a new return customer! Tony Yero Update: December 2025 - What can I say about DSA! Alex the manager/owner runs his business top notch! Reece and Jaime the guys at the front desk are always so helpful and professional. The mechanics like Felix do a great job! Reasonable and Fair prices with excellent customer service!

Best place to bring your BMW always great service at lower prices then BMW.3 times in 3 times happy.very detailed service.Highly recommend

Attentive, easy to work with, trustworthy, and polite.

Dealership quality work at a friendly price Staff is amazing

Excellent Customer Service! I will definitely return for my automotive needs.

Repairs were done quickly and efficiently. Several other shops were unable to resolve the problem with 2013 Mercedes convertible neckpro headrest and you came through again for us. Staff and technicians were truly professional.

I’m so grateful to everyone at Dealer Service who was able to help fix my car!! A radiator, condenser and some water pumps had to be fixed, and they provided frequent updates and had it done very quickly and efficiently. The customer service was fantastic, and I would highly recommend them to anyone!!

This is a first in class shop. Very reliable with their diagnostic expertise. They will provide detail insights with a full all around inspection and recommended services. They are my sole exclusive trustworthy repair shop as a result of their professional communication, follow up and service.

DSA, you guys did it again! We had to bring the car back and you guys stood on business! You determined thebissue was covered under warranty and you also found the other issue that we were having with the car. Repair was very timely as my daughter needed the car to get back to school. Thanks for you help, professionalism, and over great service. Much appreciated! Robert Barrington

Reviews are easy when everything goes great, but what about when they go wrong? I've had my car in and out of DSA for a month. In fact, still not done as of this writing, but I'm here to give them 5 stars anyway. I had a door handle go bad on my BMW and the initial quote was $600 + diagnostics. I didn't love it, especially for a 15 year old car, but considered it worth it for convenience. After picking it up, the door stopped working when you tried to open it from the inside. Took it back in and now the actuator was bad. After some back and forth, they worked with me to install a new aftermarket one. After another week or so, I picked it up only to have the door completely shut with no way to open it. Each time was worse than the original reason for bringing it in, and I don't mind saying, I was getting pissy about it. I'm now $1k into the door and wouldn't have gone down this rabbit hole had I known how deep it went. But regret is a sack of bricks and we need to only set it down. After a meeting of the minds this morning, Reese, Tim, and the owner, Alex, were all very pleasant and professional in providing me with options, mindful of where I am on this thing. We came up with a solution that worked for all parties and I went from thinking the morning would end in fire and brimstone to a sense of gratitude and appreciation. It's more than I wanted to spend, and took far longer than I or anyone involved could have predicted, but that's life. I'm thankful to Alex, Reese, and everyone that touched the car and worked so diligently to get me back on the road in the best way possible. Many thanks, guys. I see why you have the reputation you have. You've got a fan in me.

The staff was very friendly and explained everything clearly before starting the work. The repair was finished on time and the price was fair.

Excelente atención y servicio profesional. 100% Recomendados

My first experience at Dealer Service Alternatives was a resounding success. I had several issues with my 2015 Audi and they promptly addressed them. They replaced the motor mounts, aligned the car, replaced the rear disc brake pads and rotors, replaced the battery, replaced the spark plugs, fixed the broken front arms bushings, and cleaned the cowl grill. The service was excellent and timely. Jaime was a great help in understanding the costs involved, and I felt that the prices were competitive. I highly recommend Dealer Service Alternatives to anyone looking for a reliable and affordable service for their vehicle.

It was my first time taking my car here. I was referred by a friend and she was right. It’s a good place, fast service and friendly!

Honest, fair company!

I had my benz serviced here last week. DSA provided excellent service with no hidden fees. Their staff are very professional. The final cost is reasonable. Overall, I would recommend this shop to my friends.

they are honest, nice, and economical

I was very impressed with the speed and professionalism of this place. They easily fixed a car leak that I had. Another shop quoted me $4K and I was considering selling my car. DSA fixed it by the next day for almost nothing and now I can keep my car and continue to enjoy it. Thanks! Will be back for sure

These guys are the real deal. I brought my car into Mercedes Bendz dealership 3 times in one month with the same problem. I started taking my GLA 2020 to this team and my car has been running like it’s brand new. I highly recommend checking this shop out before you waste thousands of dollars at Mercedes or any other dealership.

If you want the dealer service without the high cost go to DSA.

Excellent customer Service

Great communication and detailed. I will go back for my 2020 Mercedes E450 B service. I saved over $600 but had to get a batter. Amazing service. .

Great communication. Told me what would need doing and how much to expect it to cost so that I was well prepared. Did a good job and returned the car clean and on time.

We got a wheel alignment, the staff and service were excellent. Definitely won’t be the last time I visit.

Excellent customer service and repairs. Very professional and polite team. Great work and timely work on my car at an affordable price.

I needed brake work asap, they were able to take me the next morning and have my car brakes issue resolved. Service was impecable. Thx guys

They have been taking care of my S550 for many years. They are honest , clean , and efficient. They are very thorough. Their prices are very fair for what you get.

Friendly and knowledgeable folks; were extremely professional and quick to service the car. I will be back again-thanks!

This mechanic company has excellent customer service. I had an emergency fix for my car the same day they gave me an appointment. Their diagnosis process is very professional. They actually send a detailed video of your car and what needs to be fixed. I will definitely return back to get my car serviced.

The BEST vehicle repair shop I’ve dealt with in 50 years of vehicle ownership. Jaime makes it his mission to provide the best service possible, and he never fails to live up to that goal.

Dealer Service Alternative did an amazing job fixing my Mercedes! I had a stubborn check engine light issue, and they diagnosed it quickly and eliminated the problem completely, fixed it with very competitive pricing in the Orlando area. DSA team is super professional, honest, and efficient service. Highly recommend them to anyone looking for a reliable car service in Orlando area, I would come back for my future car needs.

Great work & very customer oriented people!

I’m extremely impressed by DSA. My 2022 VW Taos was having issues starting and I assumed it was just the battery that needed to be replaced. Normally I would do that type of work on my car but come to find out; newer Volkswagen’s can only have a special type of battery put in and the computer has to be reset with something more advanced than a typical OBD scanner. VW said it would end up costing me $600 to replace the battery and have the computer setup. That sounded completely absurd to me so I looked on Apple Maps and found DSA. They quoted me at roughly $300 total. I setup an appointment but then in the morning I wasn’t able to bring my car in because it wouldn’t start with a jump. I called them to tell them I’d miss my appointment and they said bring it in when I can and they’ll still work on it. I was able to get it to start the next morning and I brought it in without an appointment the next day. I fully expected my car to end up spending the weekend at the shop but then I was surprised to receive a call just fiver hours later that day telling me that my car was ready to go. I also had them install a new visor on my driver side which they did for $50 (labor cost, I bought the part on eBay) the mechanic at the ford dealership would’ve charged me $90 in labor. The cherry on top of all of this is that everyone I talked to was extremely friendly and they are a veteran owned business so they gave me a military discount. Their kindness, speed, and fair pricing helped reduce my stress. I will be coming back here for all my work going forward while I am living in Orlando.

Very professional and high quality service at competitive prices. I will certainly use their service again for future work on my vehicle.

Probably the best maintenance shop I’ve ever taken my car to. I have found them to be honest and above board. If something is wrong and needs to be replaced, they tell you. If you think something is wrong and needs to be replaced, they will check it out and if it doesn’t need replacing they let you know that too. If you gave several things wrong and needs service they will help you prioritize the repairs that need to be done to stay in your budget.

I have been talking my BMW for years to DSA and they have been doing a great job on my car.This shop does great work for those looking for a fair price and outstanding maintenance experience. I just got my brake pads and rotors replaced and their working exceptionally well.

This is a very professional establishment. Any misgivings about it not being on a par with service from a dealer were quickly allayed. The service advisor Reece who attended to us, was very clear in his explanation of the estimate. They're very honest in their dealings with customers. In our case we wanted to have a battery change and Reece investigated and discovered that we still had some months remaining on our dealer warranty which we had forgotten. This is a superlatively honest establishment. This honesty goes hand in hand with extreme courtesy and good affordable charges for the services rendered. Their mechanics are also very well-trained with many years of working on European vehicles under their belt. I don't hesitate in recommending this dealer alternative as a place to go to service your European vehicles

Since the minute you walk in the place is super clean, they greet you well and have a great service and great deal I will definitely come back

Took my Porsche to DAS. Reece was an excellent customer care manager and made sure I knew what was happening every step of the way.

Took my 2016 Mercedes GLE 350 to them to get my AC fixed. Reece set up my appointment. He was excellent! He was very professional and answered all of my questions and concerns. My technician Ruben was great as well. He did a thorough inspection of my vehicle and they offered me some recommended maintenance and repair options. I was able to see a video of the inspection and photos of the electrical wiring that went bad. Bottom line my AC is fully functional again. Which is a must have in this Florida summer heat. All at a reasonable and affordable price. I'm am very satisfied with the service that I received from them and would definitely recommend them to others. As a matter of fact. I also set an appointment for my wife's 2020 GLC 300 to get looked at by them. Definitely check them out

I used them for oil and spark plug change. It was a pleasant experience and I will use them in future for all my car repairs. Their prices were better, turn around time was less and communication was great.

Highly recommended! I took my vehicle to this place and received excellent service from the very beginning. The entire staff was friendly and professional, and they clearly explained the diagnosis to me. They resolved the issue efficiently and with great care. I especially want to highlight Jaime and Ramón, who took the time to explain everything and made me feel completely at ease. Thank you for the outstanding service!

Jaime and the crew at Dealer Service Alternative are awesome, very diligent, and above all else, very honest! Great to work with!

They were very responsive to my questions and quickly provided me a quote. Most importantly the work was professional and they saved me about 30% of what the dealership quoted me.

Well, done, quick service and great report.

I was very fortunate to have somebody recommend DSA to me about two years ago for my Mercedes. I’ve made three trips to him so far in the last couple of years, and in addition to being reasonably priced, they’re extraordinarily honest about their services and prices. I will never be back in to an automation Mercedes dealership again. These guys run circles around the dealers And they care.

Awesome place to have your car serviced. Plus veteran friendly. Had an issue with my A/c unit on my 2014 BMW X5, within an hour they had me back on the road.

Great customer service, friendly staff, easy to work with them. They took great care of my car and it’s now running smoothly, thanks to this team!

Job done right, professional service place

So far, both of my visits with regard to Jamie's customer services and subsequent repairs by Rubin were nothing short of amazing. Keep up your stellar performance! - Peter

Reece and team were awesome, patient and thorough with my MB C class. Thank you for getting us back rolling.

Excellent service. Since the moment I contacted them about my service until I received my car back excellence. There was never a miscommunication in any way. Super transparent.

I took my 2015 Mercedes GLK to get serviced and Dealer Service Alternative team provided me with a list of things that needed serviced and the priority repairs that should be fixed immediately. Reece was very helpful and professional throughout the entire process and my repairs were done timely and my car is running smoothly with no more issues. Thank you for the quality care of my car. This was my first time and I will definitely use your services in the future.

Veteran owned and staffed. Excellent customer service and knowledgable staff. Online reviews are on point. Carfax recommended/badges.

Very efficient and professional. Did great work replacing my brakes!

Came in with a parking sensor issue on my Audi A5 and thought it’d be a big deal, but they popped it back in and didn’t even charge me. Super honest and helpful guys really appreciate it!

Great service for my '21 X7 at a fair price. I will definitely be back.

I needed to have Service B done on my Mercedes Benz, I initially had an appointment at a local dealership, the recommended service was going to cost over $1000. I found this shop online and I am so happy I did!! I was about to get right in and I waited maybe 2.5 hours and walked away saving myself over $700.00!! When I’m do for Service A, I’ll be back again!! Thank you so much! The techs were super friendly and the waiting area very comfortable! Update: it’s been 4 years now, they will be my auto shop for life!!

Once again DSA delivers! I used to take my Audi A5 to the dealership until I realized how much savings I received by going to DSA. The quality of work, Customer service, and attention to detail are a few reasons why I keep going back. From the front line (Jaime and Reece), to the back shop, this team is getting it done, right. I highly recommend them for your vehicle needs and appreciate the leaders of this company earning the trust of their customers. Thank you!

My son told me about Dealer Service Alternative and after getting a quote from the Mercedes Benz Dealership I called and got a quote from DSA, half the price and when I picked up my car it has never run better! Very professional service and I will definitely be back when it’s time for my next service. .

Jamie was prompt, competent, and helpful. I called three mechanic shops in the area, this one had excellent service, I will be back next time I need maintenance in the area.

Excellent Service & Great Knowledge.

I have a consistently positive experiences with DSA! It’s great when a service provider is both thorough and affordable, especially when it comes to my car maintenance. They are great with any additional services or upgrades for your Mercedes Benz C Class . They provide video , photographs and explanation of any problems they encounter.

Very fast, efficient, and friendly with fair pricing

Excellent Service

My fan and thermostat needed replacement. The air condition was blowing hot air. They did a tremendous job plus made sure I had transportation until they were finished

had such a great experience with Reece again. Bad news about our car, but Dealer Service Alternative were great in explaining the issues.

Buscas un servicio de excelencia para tu auto? No dudes en comunicarte con Dealer Service Alternative con los mejores profesionales y servicios de calidad. 100% recomendados

These guys are really great! I must have shopped around for 10 different auto repair shops before taking my car in and they delivered above my expectations. They are real pros - trust me when I say you will not regret leaving your car in their hands

Service was completed quickly, and so much more reasonable prices compared to the Mercedes dealership. I was in and out promptly as well.

10 stars if I could give them. I stoped going to Mercedes and going here because of the great service. Very affordable, Very friendly and informative. They actually taught me a lot about my car and its functions! HIGHLY RECOMMENDED

I've been a customer of Dealer Service Alternative for about 5 years now. At DSA, they take good care of my Audi. I have had many positive experiences with them. In particular, Jaime has always been kind and trustworthy. You can tell that he cares! Austin is also wonderful!

I’m extremely pleased with their work.. they accommodated me and serviced my car same day I called them and went over and beyond to fix everything in my car. Thank you!

I used your facility for the first time. I was very pleased with the friendliness of the staff. I felt that I was honestly treated. My vehicle was assessed for additional work that is needed. I will return at my earliest convenience to have this taken care of. Thanks again.

Always quick and excellent service.

Great service. They were done the same day I brought my car in. Very efficient and reliable.

This is the first time to use Dealer Service Alternative. I only needed an oil change but thought to try them out with something small. I could sit and wait even though they suggest dropping off just in case they find something. They do try to up sale on certain extras but that is normal for even dealerships. They did a thorough check up as the dealerships do with video, pictures and documentation. I would recommend. I will be back for battery change with included updates.

Always outstanding service here! The entire staff is most accommodating and extremely professional!

Had an issue with my fuel system that other mechanic services couldn't diagnose properly after two different sessions. Decided to take it to DSA who managed to discover what the issue was and fix it in the span of a few days. 100% recommend them and will be returning in the future!

This place is amazing. Jamie at the desk is always friendly and.cool. The techs fix things very well and always leave me happy

Amazed at the quality of service, professional staff and excellent pricing! By-by Porsche dealerships!

Jamie was the best. Great service, looking after customers and ensuring he does his best to provide quick service. I had a flat tire and he was able to order / get me the special run flat tires up and running in less than 24 hours

Great job

Quality service, excellent price quote, staff are knowledgeable and efficient! I won’t take my e350 to anyone else. Keep up the great work

Incredible service!

Dealer Service Alternative did a great job on my 4 wheel alignment for my BMW 330ci. Great sevice and resonable price.

Great service and great price! I saved 50% over dealer price for service b on my Mercedes

First time client. I’ll go back. Nice people.

Jaime is Amazing. Was referred by a family member and have used them ever since. Extremely knowledgeable and they actually explain what’s going on with your car.

Always a good experience with DSA. I have been using them for about 3 years for routine service on my cla 250 and then whenever anything pops up. They always do a great job & when they do my oil change, do a great job at explaining with photos what is recommended. Always super affordable compared to the dealer also. I’ll continue to use them

I’ve been a customer for some years and always had a good experience. I always feel like they take good care of me and are not just trying to upsell or over charge me. They have a wonderful online system that lets you track progress, approve work and estimates etc. They also have partnerships that allow for financing or payment options.

Excellent service, great customer service.

I recently had my car serviced at "DSA" and was incredibly impressed with the professionalism and quality of work done my their service team. Reese thoroughly explained the necessary repairs, kept me updated throughout the process. My car is running better than ever, and I will definitely be returning for future maintenance. Thank you again Reese.

These folks havre all the necessary diagnostic equipment and skilled professionals necessary to diagnose and correct problems quickly without the normal “try this, try that” bs. They did a great job for me.

This was a terrific experience, top-to-bottom. Reece is the kindest, most creative representative your team could possibly have. Without his assurance, I wouldn’t have come. Car: perfect. Driver: Very, very happy with the entire process. Thank you! Nancy Ball

Excellent service! Really easy to deal with and everything is shown upfront.

Far better service and mechanics to either of the Orlando dealers. Not close.

Great customer service.

Always a positive experience when taking my vehicle in for service. Trust them with their work and suggestions!!

Great service as always! Highly recommended.

I have a 2009 Smart car and these guys are the best ever! The technicians have years of Mercedes experience, the owner had Smart cars and their professionalism and customer service is exquisite. I brought my Toyota to them and very highly recommended their expertise.

Outstanding service and customer support. Much appreciated!! 🙏🙏

Wow. DSA was a life saver. My New used car broke down in Orlando 5 hours from the time of purchase. My wife and I live in Melbourne Beach and did not have any experience with car repair places in town. We hobbled across town to DSA at 15mph. DSA staff was friendly and receptive to our situation. They told us don't worry we will diagnose it by the next day. As promised next day they identified the problem, sent us an estimate and fixed it for a reasonable price. These guys are a first class operation. If we ever have any car repair problems in Orlando, we are going to DSA. DSA is a first class operation. Try them. You won't be disappointed!!!

This is my second time taking my BMW to DSA and I am completely satisfied with the service, the staff and the outcome. Good people, good work!

Oil changed new battery . Best service ever on time professional.Thank You

Professional and timely

Great service, friendly staff and better price that the dealers.

Great quality service! The staff and mechanics here were a pleasure to work with. 10/10

I took my 2000 Mercedes GLE 350 in for general maintenance in addition to new tires and alignment. I was completely satisfied with their service . The staff was very professional and courteous.

Amazing service

DSA Is worth the travel quality service with genuine parts and great customer service. I am never disappointed thank you Ruben & Reese!

Great service and great price. Had a starter replaced and they did it for much better price than Fields BMW quoted.

The service and experience was unequivocally one, if not the very best I have ever received. From the moment I reached out to the day I was able to pick up my car they were all stellar at the service center. They were incredibly patient with me and worked all around my schedule, something that tends to be very difficult with others. Thank you!

Really good people and great jobs

Incredible customer services. Jaime helped me and was kind enough to explain the entire process step by step. I will definitely return for my next services.

Best shop in town. A1 service from the staff to the work done. Highly recommend this shop!

Best shop in town. A1 service from the staff to the work done. Highly recommend this shop!

Just giving another review to say that the service was wonderful, as expected. And one of their staff, Reese, is a Rush fan. Which is a plus for me!

Excellent service and great customer service Delivered on time. I highly recommend DSA.

You guys are terrific!! You quickly diagnosed the gremlin in my BMW X5’s A/C and now it blows ice cold. If that weren’t enough you also provided a detailed list of items needing attention soon. I highly recommend this shop for their courtesy,, professionalism and comprehensive knowledge of BMWs. My 2013 has never been so happy 😀

Great service, and good work.

I used their online system to schedule a routine oil change. I accidentally put my vehicle down as a ‘drop off’ but they were still able to do it within 2-3 hours. They were very busy but I got the service I needed in a timely matter!! Highly recommend these experts.

The only place I take my car. Payment plans are offered. Car repairs are completed quickly and correctly. Customer service is friendly, and they do a great job explaining everything related to my car.

These folks checked my oil due to the light coming on. I explained that when I was living in Tampa for a few months, that the dealership there serviced my car and found a cracked "boot" leaking grease that they repaired. DSA felt the new issue they found inside the boot was caused by the dealership not making the previous repairs correctly. I did have to go back to Tampa and told the dealership this and they took a look. As it turned out, they agreed the issue was due to human error and fixed the problem at no cost the same day, and provided a loaner vehicle so I could attend my meeting while they worked on mine. I AM SO GRATEFUL TO DEALER SERVICE ALTERNATIVE FOR CHECKING THE PREVIOUS WORK AND GIVING ME THE INFORMATION AND PICTURE OF WHAT THEY SAW. THEY DIDNT CHARGE ME FOR OPENING IT UP AND CHECKING EITHER

TLDR 2005 SLK 55 Transmission pan seal service w/fluids Cost: Dealer Service Alternative $499 Mercedes South Orlando: $1500 Dealer service alternative did high quality work, good communication, fast turnaround, happy with the results Extended explanation: Another shop performed the $1k valve cover gasket service on my SLK55 a year ago. I noticed oil leaking from that area last month. I knew I would never set foot in that place again so I decided to embark on a mission to find another independent shop. I went to five shops, fully aware of what is wrong with my car, just to get a feel for the shop and see what the results of their diagnostic tests were. After visiting five shops, and paying five diagnostic fees, I decided on dealer service alternative. They performed the transmission service on my SLK55. Great high quality work. My car ended up at Mercedes the next week for a subframe recall, and Mercedes verified the quality of the work performed by dealer service alternative. Glad I found this place.

Great service by DSA, particularly by Reece in providing exceptional customer services, after identifying certain issue and doing right by the customer. Highly recommended.

DSA is our go-to trusted service place for all our family cars! This time it was my GLE-350 and, as always, their professional knowledge, customer service, and honesty when talking to us about the needed fix and options to get the work done is always placing us as customers first! Will continue to bring our “fleet” to DSA! Thank you for another job well done!

I have been taking my Mercedes CL 550 to Dealer Services Alternative for 5 years and have never been disappointed! They do a great job and communication is impeccable and the prices and service is excellent! Great job fellas as always!

They did a great job on my mercedes c300 the mechanic and Reece they are very help full thanks Ben

These guys are great! Extremely knowledgeable and experienced. Honesty and integrity go a long way with me. Thanks DSA

This will now be my go-to place to service my Mercedes! They were attentive to every call and everything I inquired about. They did amazing work on my vehicle!

They always take good care of our cars. They’re efficient, honest and friendly. Only place outside of the dealership we trust with our VWs! I would recommend to others.

Personable, honest, and thorough. My first time taking my car to a non-dealership and I’ll be back here again.

The issue was diagnosed and fixed immediately after coordinating a date. I will return!

Great service and good communication

Best service in Orlando period... The staff will have your car back to factory specs with reasonable prices.

I took my Audi A4 in for upper and lower control arms and some maintenance work. Jaime was on point from the start. I received my estimate in a timely manner and scheduled on a day and time convenient for my schedule. All work was complete and my car was delivered on time. The price was very good and the results exceptional. The entire staff was fantastic. I will recommend them to my friends and will continue to trust my car to their care.

I have been a customer for a while now and I’m satisfied with the excellent job that the team at DSA (Winter Park). Jaime, Austin, and Reese are wonderful.

I took my Mercedes GLS 450 to DSA for service, it’s an excellent experience. Austin is very helpful and give me a discount. I would recommend to my friends to get their cars serviced at DSL. It would be great if DSA can provide a car wash after it’s serviced.

The team at DSA is always friendly, courteous, and professional. Recently, they solved a mysterious intermittent overheating issue in one of my vehicles. I’ve used DSA for years and can’t imagine going anywhere else.

Great work done at a fair price and in a timely manner. Jaime was awesome to deal with! Well definitely use Dealer Service Alternative again!

Great price and service, I will be going back again for additional services

I have been going to Alex at Dealer Service Alternative for over 12 years with 11 different Mercedes-Benz cars. His work is top notch, so much less expensive than going to the dealer and always prompt and informative. I have never had an issue with that they weren’t able to take care of in a professional and expeditious manner. I will continue to bring my vehicles to Alex and his crew as long as I own a Mercedes. I have had my car repaired and serviced at all the Mercedes dealerships in Orlando and I prefer DSA for the cost effectiveness as well as friendliness. You just can’t beat it.

Because all they do is imports, they treat them as if they’re their own. Fantastic job and great customer service all around. I may comparisons, and their quotes are usually about 20% lower than the dealership and competing shops. Highly recommend them every single time.

Always help me with my kids BMW’s- one a M2 2018 and a M235i. They have saved me a lot of money, and are BMW certified. Appreciate!!!!

Received great service at the best price as always 👌

DSA performed oil service on my 2021 Porsche Cayenne. They did a good job. The cost was a fraction of what a dealership would charge for the same work.

Contacted Dealer Service Alternative and spoke with Jamie about an oil leak on a vehicle I had just purchased. I also asked him to look over the vehicle to see if there were any real concerns. Jamie and his team went through the vehicle and contacted me later that day with a few items that needed immediate attention and a few others to keep a watch on. Once I reviewed the items with Jamie and gave them the ok, they started immediately and got the vehicle done. Great work at reasonable price. Thanks Jamie, you and your team are the best! Follow up in December... Took the vehicle in for the next service and once again amazing service... Thanks! Jay Follow up in May. Once again the go to place to take your BMW. Thanks again! Jay

I have never had such a great customer experience at a repair shop as here. Honestly felt like a repair shop from the future. Intuitive interactions with people who were working on my vehicle from my phone and great service from Terry Suggs. Blessed to have sent my car here, my car is old and they extended its life. Thankful for DSA!

Great service.Great communication!

I had a great experience. They were professional and prompt with my service not to mention very friendly. I highly recommend them.

The customer service was awesome when I step in I fell welcome

Honest great service A+ Strongly recommend them over going to the dealership. They are also a fraction of the cost, overall great service. I paid $150 for what would have cost me over $1000 at the dealership. They also report all maintenance to car facts and they look up what’s missing, ensure all necessary ups

What an experience. From the service writer to the mechanic, amazing work. Highly recommend

A+++ service and staff

I’ve taken both a 2012 Benz and 2016 BMW here for routine work and for issues. They found a problem I could hear in my car after the dealer could not. They are very skilled and dependable

Being new to an area, you really don't know a shop from an amazing shop, and I can happily say that Alex and the crew at DRS are an amazing shop. Customer service is first rate, their ability to fix, repair, and be timely is greatly appreciated. And from my viewpoint, their pricing is spot on for the level of service they provide. The transmission on my 2011 Audi Q7 TDI was shot, I knew this from some issues prior to us leaving Washington D.C., but thought at the time it was just the driveshaft, as another shop found that to be the issue, as it was the most obvious answer at the time. I was quoted $5800 from that shop to do a trans swap (parts and labor) when we originally talked. 4 states later and my transmission officially said it was done. DRS did the a replacement transmission and labor for $5100. I was happy to pay that bill, as the Audi dealer quoted me $15K for the whole job. Admit, the audi dealer was going to use a new trans, but I would have to wait 6 to 8 months, and DRS was willing to use a used trans by my request, so I could get back on the road to Washington State. I can tell Alex cares ALOT about the quality of service and is willing to correct the mistakes that can happen. Austin was great to work with, as he was the lead service manager for our job. There was a hiccup with our repair, as they were trying to get it to us as quick as possible. But the hiccup was corrected and Alex and his team went our of their way to make things right, and even found an issue I didn't even know existed. We were traveling across the U.S. and thanks to them, we are now able to travel back home. Thank you again!!!

My experience with the staff at Dealer Service Alternative has been nothing short of wonderful. They’re attentive, consistent with communication, and they provide quality services. I highly recommend their services. Thank you to all those at DSA for repairing my car!

Very good service on my bmw

Super professional and timely service. I’ll be going here moving forward for the the maintenance needs for my 2019 Mercedes!

My first impressions of Dealer Service Alternative (DSA) proved it to be a terrific alternative to $$$ Merck dealership. The service was prompt and profession. The service was excellent in comparison to our local Mercedes dealership. Austin the service manager was knowledgeable of the Mercedes A/B service intervals for my particular vehicle. He took time to explain and clarify what was and was not part of the service. Although this my first experience, I'm sure I'll be a return customer. I'll keep you posted you posted on the quality of my next service or repair. 🙌🏽 Don't forget to ask for you first time visit discount and military discount! Ooops! Now that I've experienced my second interaction with DSA, I'm sold on the experience. Scheduling is flexible, service is done in accordance to manufacturers specification, and the cost of repairs are reasonable. A perfect combination!

Great service and prices! Highly recommended!

Outstanding customer service!

Dealer Service Alternative staff was very professional, friendly and knowledgeable and was able to fix my vehicle very quickly and with an affordable price. Thank you 👍 😊 👍

Wouldn’t take my vehicle to any other shop.

Knowledgeable and cost affective. I’m a 6 yr returning customer.

Very professional staff.

Awesome people, very knowledgeable and honest shop. Jaime was my service advisor, he went above and beyond to provide an excellent service (even gave me a discount-much appreciated!). The technician performed a thorough inspection of my vehicle, and gave me an accurate status on things that needed to be replaced. Their prices were comparable to the estimate I received from the dealership though, overall I had a great experience and will recommend DSA to my friends.

Manager answered all questions asked , showed exactly where the problem exists and full details on what will be done to repair the issue

Excellent customer service!!

I took my Mercedes Benz SL550 to DSA due to a computer/ECM malfunction. They explained after an engine diagnostic what the problem was, and a decision was made to have it rebuild. Later, I got the car and the problem was fixed. I dealt with Jamie and he was excellent plus the technician who worked on my car did a great job. Excellent Service Overall.

Some of the highest quality professionals I've worked with. Communication even well after hours helped me decide on conducting business with them. I can only attest to their mercedes servicing, but I'd highly recommend without hesitation. Many thanks and I'll be coming back

We have been a customer for years now, they are always friendly, fair and excellent at what they do. If you need multiple service tune ups, you can plan the services over a period of time for budget issues. We are always referring our friends so they can get the top service without breaking the bank.

Fair pricing on an alignment that other shops refused due to sensor calibration

Very fast and efficient service. Austin one of the mechanics there was very helpful through the whole process of explaining what the problem was with my transmission. Definitely recommend if you have any issues with your vehicle.

everything was perfect

Great and fast service, upfront pricing

Finally got my BMW electronic issue resolved.

Dependable with great customer service. Qualities which are extremely hard to find these days.

This is my second time visiting this business. The first time for a battery change and second time for an oil change. The service they provided was great and customer service was impeccable. Thank you

I had many things fixed with my 2005 BMW. Even though it has many miles on it, Dealer Service Alternative got it running smoothly, almost like new. Very friendly as well.

I been customer for few years and I never disappointed. I always get the best of the service. I strongly recommended this shop, outstanding costumes service, this shop is grate, everything the you expect from a honesty and professional service. Awesome customer service and the best mechanic, Thank you guys!

I am very happy that I was referred to them by a friend. Stellar service and communication I highly recommend!

Schedule an oil change and was able to drop the car off the night before with the Convenient no hassle drop set up. Picked up the car the next on time.

The best experience!

Just brought my audi s5 for and oil change and some maintenance. Everything was excellent. Fast and great service. This guys know what they doing with german cars. I will definitely come back to this place.

70K miles service

I had an issue with an oil change gone bad at another place. They inspected my car and reassured everything was fine. Everyone was very friendly, honest, knowledgeable and helpful. I definitely would recommend and found myself a new place to take my car. Thanks so much!!!

Great service, completed work quickly at a fair price.

From my first call/inquiry to us picking up the vehicle, the customer service was spectacular. They took our vehicle in quickly and kept us informed about what they found. I manage a lot of vehicles for our business and I know good customer service when I experience it.

1st time here and I have no complaints. They serviced my baby and advised me of my next svc date. They explained things and offered other services. Being that this was my 1st time here, the discount most def helped. I will be back for my next oil change. Thank you for being professional and nice

Great Guys. Honest Shop. I will definitely use them in the future!

Great service

When our cars are out of warranty, we always bring them to DSA. They’re professional, knowledgeable, informative, and fair. We’re happy with their work and highly recommend them.

Oil change and a new key fob

This place made my experience super relaxed. They took care my car better then any mechanic out their. I recommend this place 💯

They have never been dishonest with me. I've taken my car there for oil changes for a few years now. Much appreciated!

The staff at Dealer Service Alternative is superb. They got me an appointment right away, treated me with the upmost respect, and were able to notify me of needed repairs in my 750 Li in a timely manner. If you are looking for a professional and affordable location for your vehicle maintenance, look no further, Dealer Service Alternative is your place.

First car place ever to not try to get you to fix things that don’t need fixed. They were so easy to deal with, highly recommend.

Very nice and professional service!!!!

When it comes to car mechanics, I’m usually a skeptic, but Dealer Service Alternative did a great job on my MB 300 C-Class. They did the oil change and multi-point inspection, got rid of the computer-generated message, serviced my sun roof and did it all in a timely manner and for a very reasonable price!!! They made recommendations for future service items without any pressure. And, most importantly, they didn’t break or damage anything on my car while they had it. (Can’t say the same for Mercedes Benz which broke my tail light twice!). What a relief to find a mechanic I can trust and afford!!

Great service at a great price. Very professional staff who was very interested in making sure I was completely satisfied. Will definitely return.

Great prices on BMW and foreign car repair; trustworthy diagnosis and service...I would not go anywhere else; that includes dealer.

The best so far thus yet!

Muy serviciales, tratan al publico respetuosamente, y saben su trabajo!!!!!

Everyone was really straight forward. After coming here I will never go to an Audi dealership again. I look forward to using them for all my vehicle’s maintenance.

I’ve been coming to this shop for over 5 years, Mercedes 2013 C300, great troubleshooting and customer service. Owner Alex is good dude

Goid Service getting Diagnostics onmy Camper Van.

Headlights replacement

Awesome customer service! Checks your car for any work needed it besides what you came in for!

Great team that takes excellent care of my X5. No fuss, honest assessment with no mark ups.

Austin is great!

So far it's been a great experience!

Service A on my convertible 400E

They do their best to take care of their customers.

they are great

People were very pleasant and took care of my car in a timely basis at a reasonable price. I highly recommend it as a excellent car dealer alternative

Being new to Orlando, I found this place through a Google search is chose it by its reviews and it DID NOT DISSAPOINT!! The customer service is very professional and personable (Love Austin), great prices, fast, and EXTREMELY knowledgeable. Definitely my preferred repair shop for my BMW X6.

They diagnosed my car issue quickly and called within an hour with my available options, reasonably priced. Always willing to work with me, within my budget.

This place is phenomenal!!! So happy that I found it! I would recommend this shop to everyone. The mechanics are great and so is the customer service!!

I highly recommend Dealer Service Alternative. Austin is attentive and very customer oriented. The mechanics who have worked on my vehicle do a superb job. Thank you for providing excellent service!

Knowable and professional staff with bilingual mechanics. Great service at a reasonable price!

N/A

Great

Handled repairs in a timely manner without any hassle.

This was my fourth or fifth visit now, and I havent even come close to having a complaint. Simply put, they are good people, they do good work for a fair price, and my car has never been happier. Thanks to them all.

My bmw 535 GT has some air suspension issue when my family has a vacation in Orlando , FL . Contact with a few BMW mechanical in Orlando area . Dealer service alternative response immediately and arrange the appointment as early as they can . Very easy for check in and service . It take 90 mins to solve the issues. They are very professional and honest . They are the best BMW service I even have . Call them if you need your car service in Orlando area .

Awesome experience! After so many bad experiences with car repairs! I was put at ease and truly appreciate the honesty of the staff! My car was repaired in a timely manner AND to my satisfaction! I will use them for maintenance needs as well!!

My go to service place! They do great work, great service and Jaime is amazing. The best car service in Orlando.

Once my warranty expired on my Mercedes, I refused to pay dealership prices and heard through word of mouth that DSA was very reputable. That was 8 years ago, and I can honestly say in all that time I have had zero complaints. They are friendly, knowledgeable, professional, and take the time to explain the work they will perform on your car. They truly live up to their motto and actually care about building a relationship with their customers. You are in good hands at DSA and never made to feel like a number. They produce "dealer quality service at a friendly price." I am so grateful to have found an auto mechanic shop that I can trust to get the job done right. You will not be disappointed!

Excellent customer service with great communication.

Friendly, knowledgeable personnel; not bothered by questions

Great Experience as usual. With constant communication. 💪🏼

Very friendly, knowledgeable and professional service advisors. Got my oil change done with them twice already, and had a wheel arm replaced. Audi dealership wanted to charge me over twice the amount. Definitely recommend and would continue to go back.

Austin worked so closely with me and was extremely understanding when it came to payment. This IS just as good as quality a going to Mercedes at half the price!!! Awesome job!

You guys did a great job with my repairs. Austin is great at breaking down the details and they keep their word when they say they're going to do something. Thanks Dealer Service Alternative.

Very nice experience Quick and great.

I’ve always received GREAT service from this company. My experience has always been a positive one. Never have they failed me. From the front desk to the mechanics repairs and recommendations, they have been on point. I suggest to anyone driving a foreign car give these guys a chance. You want be disappointed in service or price.

Always a great experience. Jaime is extremely helpful and the mechanics perform great work.

I was impressed with the service, the cleanliness of the waiting area. The parts of the shop you can see from the waiting area were neat and organized.

Why do I have trouble changing from walking biking to driving a car

Great place to take your vehicle for diagnostic, service, or repair. I have been taking mine for over 5 years now without any issues.

I had such a great experience! My Benz needed emergency work and there was no availability anywhere else. DSA was able to have my car towed in that day and assured me at least by the following morning, it would be looked at. Austen helped me the whole time and was so helpful and courteous during the whole process. Long story short, my car was ready for pickup in less than 48 hours and my problem was completely fixed. Definitely saved me and now I have a regular place to bring my Benz for all future needs.

Everyone there is amazing special shout out to Austin, took care of my BMW perfectly!

Great friendly service. Definitely recommended.

THE MECHANIC SHOP YOU DESERVE. Where do I begin? I went to David Maus VW South Orlando to have my car repaired. After $3200 plus dollars, I drove my car home, and after one week my car was back not operating again. I called David Maus South and explained what was happening and they quoted me thousands of dollars for additional repairs. I could not risk paying for another failed attempt. I felt hopeless and didn't know what to do. And so, my car sat for a year - no driving whatsoever. And then some angel from heaven recommended I try Dealer Service Alternative. I can admit I was skeptical but, what did I have to lose? So, I put my car in the shop and Alex and his team began working their magic, and after 1 month of service and almost 50% LESS than the previous mechanic, my car was driving as good as new. ALSO, it turns out the initial repair from David Maus wasn't the repair my car needed in the first place. Needless to say, Dealer Service Alternative is now the home for all my car repairs. If you're someone that values transparency, great customer service, and German car experts that are master mechanics, then Dealer Service Alternative is THE GO TO shop for you.

Called the guys over at Dealer Service Alternative last minute to perform some maintenance while passing through Orlando from a suggestion made by a fellow Audi enthusiast. They were able to accommodate my quick service, gave me a thorough inspection of the vehicle, and helped me service a few things I wasn't aware of. I love my car. I have driven it over 8k miles the last 2 months, I race it in my spare time when I'm not cleaning it. I'm very aware of when it has issues, and usually am the only one to touch it. But I was very comfortable having them work on my car, and was thoroughly impressed with the effort put into treating my car with care. People always say, you need a good Mercedes/Audi/etc guy to own one. Well they are right, so buy one and take it here, because they know what they are doing. Thanks again guys. EDIT: A few months later, and I moved to the area. my next service was due and I knew where to take my rs5. My second service was another great success. They have again earned my business.

These guys are great.. fast, and super helpful!

I’ve taken my car here on more than one occasion and I am never disappointed. The staff is friendly, honest, and communicative. They worked very hard to get my car back to me in a timely manner and I really appreciated that. Each time I’ve taken my car here the problem was resolved with no further issues.

For years I've been using Dealer Service Alternative for maintenance, repairs, etc. Professionalism, honesty, and quality is what you can expect with these guys. Living in Avalon Park, I make the drive every time because of the level of trust I have in this shop. Thank you DSA!

DSA has been the only shop that touch my car. The service, quality and the staff are top notch. I moved from Orlando to Tampa and still my first choice for car service. Few months a go I had a message in the dash so I took a pic and they were able to give some guidance on the severity of the problem, I called AAA so I sent it in a flat bed. Car fixed and back on the road the next day.