Roger's Plumbing was courteous, timely, friendly and knowledgeable from the receptionist to Orlando, the individual who fixed our plumbing problem. Orlando, who was also couteous timely, friendly and knowledgeable, identified the problem, explained it and then fixed it in short order. He also identified some related things that need fixing but was OK with me holding off on them for now. I actually missed the first time they arrived and called (I had my phone on silent) but they came back later without any hard feelings about my missteps. All in all, a very good experience.