I was in Memphis to help a relative after a hip replacement. A representative from Next Day Access came out on a Friday to review her house and discuss what she needed done. He told me I would receive an estimate early the next week. After that, the company ghosted us—-no estimate, no explanations, no return phone calls. Very disappointed.
October 14, 2025
Silas Reed, the VP of Memphis Operations, reached out to me after my first review. Someone had dropped the ball and he asked for a chance to make things right. We still needed a safety railing for the garage door, so I moved ahead with that job. My aunt is satisfied with the installation and I am satisfied with the discount that was applied for that work.