My grandma needed a more stable rollator, and Jesse was a huge help. We had a lot of issues with the walker she had before, so this was an important decision. He took the time to talk with her, answered all her questions patiently, and really knew the product well. He was extremely nice, attentive, knowledgeable, and responded right away to follow-up questions. He made a difficult choice much easier, and you can tell he genuinely loves helping people. Highly recommend.