Matthew from Next Day Access installed a Bruno stairlift for my father at the VA’s request. Everything the VA did for my father was wonderful and top notch, including hiring this contractor. Matthew was professional, courteous, and seemed to be an expert in his field. I am a contractor myself and have been around construction workers my whole life and I know the good ones. Matthew is a great one. He was thoroughly knowledgeable on the work he was doing, very efficient, and kept the job site perfectly clean. He was very polite in answering my questions while keeping to the task at hand.(I often get annoyed when someone asks me too many questions), but he handled me perfectly while sticking to the installation. I even offered to help, but he had his own perfect system and was able to handle the awkward long and heavy parts effortlessly on his own. At the end of job he thoroughly explained the operation to me, patiently answered all of my questions, and even gave me a few “secret” tips to help things go smoother.
Just recently I had to take the stairlift apart to move some heavy items upstairs. In the process I accidentally broke what I thought was a $.10 connector. I had forgotten the name “Next Day Access”, so I started randomly calling stairlift contractors. Everyone wanted to charge a $100 to $200 service charge to even come out, and then once they determined the fix would have to order the “$70 “ part and in a couple weeks charge me another service charge to bring it out. When I finally tracked down Matthew and sent him a picture of this tiny connector, he went to his warehouse and found one on an old stairlift and insisted on giving it to me for free. He could have easily changed me $70 like everyone else but his honesty wouldn’t let him. That is amazing customer service! I absolutely highly recommend Next Day Access.