PERFECT BeetleBranding est 2005 to current Its accurate for me as the Owner and Founder of BeetleBranding to say that Embroidery Source treats us with the same energy and enthusiasm as if every call we make we are asking to buy a new machine. Im always thinking after I hang up, these guys are always sounding so happy to hear from me...All the ES staff speak and greet us like we belong to some large family of Barudan owners. It feel like they have our back, which they do. we are greeted like a family member. Now as far as Barudan the embroidery machine, performance, living up to all the promises we are made, quality of work, its simple. There is no greater resounding endorsement of a product than returning to buy more. We purchased our first machine, then a year or so later our second Barudan, then a couple of years later out Third Barudan . In our early years we tried a different brand and it was OK, but you need better than OK in our competative, "margin tight" industry. We wanted to be better then the rest, we wanted perfect stitching, no breakdowns, easy to use etc , so we went looking for ":perfect", Performance was the priority , not the cost. Even then we found Barudan competative price wise. We found the answer, when we found Barudan. Its as perfect as any machine can be. Im 60 years old , and I own three national businesses, in 40 years , although asked all the time, this is only the second reference Ive ever provided for a supplier and most of the hundred plus suppliers Ive used from Australia and around the world are bloody marvelous , so how good are the people at Embroidery Source and the Barudan machines for me to voluntarily provide this reference? they are perfect I cant fault them. You wont need , good luck if you buy Barudan. Martin V. Cowling-OWNER-FOUNDER- CHEIF EXECUTIVE-CHAIRMAN of The BOARD. BeetleBranding-PTY LTD BodyTastic-PTY LTD BodyRehab PTY LTD under the GIGANTOR GROUP. .