So I am sure this scenario will sound familiar to some of you out there. I ordered a queen sized bed to be delivered to my home. The delivery driver dropped my bed OUTSIDE of my apartment building and left it there. He did this despite seeing me with my walker coming towards him to ask for help. I couldn't move it myself. I then spent 90 minutes calling moving company after moving company. Sometimes I could get past the robot that always seems to answer, most times I couldn't.
After an hour and a half of listening to robots ask me to press different numbers and leave voicemails, I finally reached Carmel Movers! And can I say, WHAT A BREATH OF FRESH AIR!!!
The phone rings 3 times and a delightful woman answered. A live actual human! Thank any god! Every god! A person! A real live person! And a very nice, happy, polite one too. I explained my situation and she was so kind and empathetic about it. I really wish I could remember her name. (If you're reading this hun, I'm sorry I forgot. You're wonderful!) She took down my information and told me she was going to immediately call someone who could help and I should wait for a call back.
10 minutes later I receive a call from Ivan. That's all it took. 10 minutes, and another live person calls me. It's almost like winning the lottery! It appears the first wonderful person I spoke to is really on top of her game! I can't tell you how much I love, respect, and appreciate the lack of robot voices on the phone when I am trying to solve a personal crisis!
Ivan confirms with me that the only thing I need moved is a new bed still in the 2 separate boxes, and then tells me to hold on and let him figure out who was in the area. Less than 15 minutes on the phone and Ivan says he found me two of his movers in the area who can get here today so that my bed doesn't sit outside overnight! CARMEL MOVERS TO THE RESCUE!
My movers showed up right on time, with a third set of hands to spare! I've always respected punctuality. In this situation I respect it all the more because I was a last minute add on that was never supposed to be a part of their day, but they still showed up right when they said they would and worked when they should have been home! They contacted me a few minutes ahead of time to let me know they would be arriving soon. They were kind, polite, fast, efficient, and very helpful. They noticed my disability and offered to set the bed up for me. When they were finished they cleaned up all the cardboard and plastic. They gave me a chance to test the bed before leaving. All of this in roughly 20 minutes! They were so friendly and kind to me! Hector and his team were an absolute godsend!
If I ever require moving services again I would absolutely call Carmel Movers! I would recommend their services to anyone else who is moving or requires help moving large pieces of furniture like I did. From beginning to end you will be treated with respect and kindness. You will also find yourself impressed with the incredible work ethic before you. And all for a reasonable price too! Rarely do I feel like I am associating with a company that values the customer as much, if not more than, their profits, but Carmel Movers certainly meets the mark!
Thanks for being my heroes tonight and making sure I had a set up bed to sleep in! You guys rock!