Technician came and his first stop was to look at the wall thermostat because it was off. He determined all it needed was batteries. He fixed the problem with 15 minutes and left.

Thomas was hands down the best. Found the issue, corrected it, and went above and beyond making sure my furnace would purr. Not only that, he took his time to articulate the issues and gave great recommendations for the future. Highly recommend the service, thank you!

HomeSmart provided very quick service for my faulty furnace. Barney assessed the issue, had to go to the warehouse for a replacement blower motor and returned a few hours later to install it. However, when installed the blower was not functioning at 100% so he immediately got a replacement ordered and replaced the new unit. HomeSmart provided knowledgeable, professional, no fuss service and no extra fees to get my furnace up and running. Very pleased!

I have a home warranty with Homesmart/HomeServe, and when my furnace stopped working, a technician recommended a replacement. Brandon Forte from Homesmart visited to assess the setup and sent over a quote. We then switched to chat, where I had several questions, and he patiently explained everything in detail. As our conversation progressed, it became clear that a few adjustments were needed. Brandon quickly updated the quote with a more tailored and compelling offer, which I happily accepted. The installers were professional and completed the work on time. They did a great job explaining both the furnace and heat pump operations. Overall, I couldn't be more pleased with the service provided by Brandon, Jose, and his team.

I woke up on President's Day with no hot water, and called Homeserve for a technician to come to the house to look at the water heater. The Tech arrived in 20 minutes. Verdict? Leaking water heater. He wrote up the quote, and before I could sign the contract from Homeserve electronically, the Installation Team knocked on the front door. No lie! Four and a half hours after my initial call, the job was complete. The two HVAC Techs were great people, efficient, friendly, knowledgeable, and considerate of my home and belongings. And the cost was half of what it would have cost without Homeserve! And the hot shower was the best! I have never had better appliance service. Thank you Homeserve. (Oh, And wife endorses every word of this.)

Timely and reliable service for a good price. Takes away the worry. Get the replacement assistance!

Great experience and support for installation of a new HVAC system.

Excellent service from technician Tom.

Danny was very friendly and helpful. He was also very competent.

Very pleased with Home Smart! Repairman was professional, friendly, knowledgeable and professional. Found the problem and repaired quickly.

Everyone was helpful, friendly, hardworking, and knowledgeable. They replaced the furnace and A/C.

Outstanding work from the beginning to the end. From the estimate to the work they (workers) went above and beyond. I have already recommended Homesmart to my neighbors.

HomeServe/HomeSmart has been a reliable major appliance and home system (heating, plumbing, electrical, etc) for a very long time. Their service scheduling team is available extended hours and very responsive, because issues don't only pop up during business hours. Their technitian staff are very knowledgeable and personalbe, show care for your issue and work to make sure you understand what they will be doing to troubleshoot and then detail how they will address the issue once they have identified the problem. I've worked with them for a number of years and have been contineously pleased and satisfied with the value their service provides. In my latest encounter it was FREE OF CHARGE for the wiring repair necessary as it was covered under my agreement!

My tech was very helpful answering all of my questions and to seem to be very caring also very professional and I would highly recommend Home Smart and my tech Samuel.

Sam did a great job and was very nice

Home Serve has been a worthwhile investment in repairing home appliances. It is reassuring to know that a repair, when needed is performed by a professional technician. I do not have to worry about being overcharged for service or false repairs. I have used Home Smart, now Home Serve, for over 15 years and would highly recommend their timely, professional and reliable service. Recently, I had some minor repairs to my hot water heater. Barry was professional, knowledgeable and timely in his service.

Service was awesome. Tech visit was flawless and no repeat repairs on the job done.

I am impressed with the professional attitude with the tech. Very knowledgeable and performed the repairs immediately upon arrival. I would recommend this company to anyone look for home warranty.

Both Danny and Alberto were excellent, friendly explained the issues and fixed our old furnace. We are warm again! Home Smart service is great and the techs have always been able to fix our old appliances.

I had a wonderful Experience with the two technicians that came to my home, one was named Luis, and for the life of me, I cannot remember of them gentleman he was with, but Luis was riding with him that day, because Luis’ van was in for repairs. They arrived very quickly and repaired my furnace with new parts, it has been working great ever since. Both men were very professional, kind and respectful.

Realize my furnace was not turning on at 5 o’clock in the morning got on the phone with them at seven schedule an appointment for that same day. They were out within the first part of the window. Still worked didn’t have to wait all day. Ernesto was great explained everything that I needed to know about why my furnace was not working. And got it up and working again.

Ryan arrived on time and in short order had diagnosed the regulator problem in my water heater. Promptly ordered the part and I just received notice they will be here this Monday morning to install. Great service. Very courteous young man.

Homeserve did an excellent job. Luis serviced our furnace on the spot and was very professional.

The technician was on time, cordial and very professional. Didn.t mind me asking questions and he explained things in detail. That was greatly appreciated!!!

Yes thank you to Home Smart and Louise Louise a boy a man a man named Louise was awesome thank you home smart and thank you for your employees they were really great and they're always great to me thank you thank you!!

Easy to use and prompt, professional service.

THIS WAS AN AWESOME SERVICE MAN Art WAS EXCEPITATLY INFORMATIVE I HOPE HE WILL COME AGAIN IF NEEDED.

Barry was great! Knowledgable and friendly. Fast response!

Friendly, knowledgeable not bothered by enthusiastic puppy

Excellent service in installing a new furnace and a/c — also excellent follow up when requested !

Probably not the best timing since we had you out yesterday to tune up our furnace and it failed to fire up to warm our home six hours after he left. No heat overnight and we are expecting a technician sometime between 12 and 4 today. You need to do better if you want to keep me as your customer.

I love HomeSmart, affordable, and fast to fix. I have been using them for years.

My questions were answered promptly. The service technician was very qualified, responsive, and efficient.

Louis took very good care of me and fixing the issue I had with my furnace He was knowable professional and went way beyond making certain I knew everything he did step by step Thank you very much !!

Our technician was so professional and positive. He diagnosed the problem with our home’s heater and fixed it. Also made some recommendations on efficiency. S glad we have our home appliances covered by HomeSmart!

It was time for the annual air conditioner check. Not only did he do that but went the extra mile and replaced a leaking part on the water heater... I'm impressed!

Very difficult for people in their nineties!!!!!!!!!

I've had HomeSmart for years. So far they have been great. They have replaced several appliances and have made a number of repairs. I used to think why am I spending this money when I'm not using it. I found out why when I started needing them.

⭐️⭐️⭐️⭐️⭐️ I wish I had his name—he presented me with a card but I misplaced it. That said “Technician,” even without the card, I want to recognize his excellent service. He arrived right on time, was courteous and efficient, and didn’t waste a moment. He checked both the thermostat and the outdoor cooling system, quickly diagnosed the issue, and fixed it on the spot. What really stood out was how he took the time to show me what to look for in case of a future power outage. That kind of care and clarity goes a long way. If the company can identify him by the I.D. or service date, I hope they know they’ve got someone truly dependable on their team.

Excellent technician

Adam was friendly professional and knowledgable

The employees are friendly, honest and efficient. Brandon F. was top notch. I referred this company and Brandon to several neighbors all are happy with their service.

We LOVE HomeServe! We've had a plan for close to 20 years and they have never failed to come through for us. Their customer care is exceptional. From the time you place the call to get help to the completion of the repair/replacement you are treated with professionalism. You'll receive an assessment, explanation of costs, what your plan covers, etc. Thanks, HomeServe team!

HomeSmart is a very caring group. They respond quickly to issues brought to their attention and they assume ownership of your issue or concern until there is a resolution. They are timely and respect your property. More importantly, they are very reliable.

Outstanding service as usual. I can always rely on HomeSmart (Home Serve) to send a pro no matter the issue. I have insurance on all my appliances, including hot water and furnace. To me, this insurance is as important as health insurance, because you just never know - and with their replacement program you can be rest assured that the money they give you for something they cant repair softens the blow when having to buy new...

Ernesto dis a great job

Joe was very knowledgeable and professional in diagnosing and addressing the problem with my non-functioning air conditioner.

I have had service issues repaired twice with home smart. One of the best investments I ever made.

installers were excellent. think we bought an undersized unit though since house isn't cool with new AC

Tech was knowledgeable, respectful and efficient. Very honest and kind. Thank you!

Technician was helpful and fixed the issues quick!

Technician (Heriberto) very friendly, helpful and knowledgeable

The technician was very knowledgeable and went above and beyond to resolve the issue with my heating unit. Excellent service.

Won't know the outcome until it gets hot outside. However, our air conditioner was installed by professionals. These guys did a great job. Oh, and the price was right...

The technician was very friendly and helpful.

HomeSmart was easy to work with & gave me a great price on a full HVAC replacement. Jeremy on the front end and then Ryan & team on installation day were all professional. A small issue post-install had a tech out immediately to address. Highly recommend!

Tom was great in every respect. He quickly figured out the problem and solved why the furnace wasn't working. Xcel Energy has a gem with Tom. Thank you!

The gentlemen they send to fix water heater were efficient and polite quick to finish job. Great work , 💯

Highly recommend! Responded so promptly and put in a great water heater

Excellent and quick service. Professional technicians

I was disappointed I had to wait overnight for service, especially when the service did not reset the details on my programable thermostat. Other than that the service was okay.

Sam is always professional. He has been taking care of us for years. Sam is always on time. He is the best technician that we have had!!!

Excellent experience with the technician.

HomeSmart has been attentive and addressed all our service needs. They’ve been great to work with.

Home Smart has done a great job at keeping our AC and heating in tip-top shape. Also, the people are very friendly. It is an easy company to work with,

My heater was not working. I called them. They schedule me the next day. The guy showed up very experienced very professional. He detected the problem solved it get the parts and he fixed it and it was working after two hours.

Excellent service. Where here 3 hrs from the time I called. Found the problem quickly and fixed it. Took him less then 30 mins. Very friendly, very professional. I was very impressed

What a great value and comes with fantastic service. We had an issue with our furnace and we were able to get a tech scheduled to come out the next day! The tech that came out was very knowledgeable and took the time to explain the issue to us. I would definitely recommend HomeSmart to any of my friends and family.

very helpful and competent

Excellent service, efficient, on time

Tech was professional, friendly and knowledgeable. Was able to fix the issue with my furnace in about half an hour. Will always refer HomeSmart!

11-9-2024 *HOMESERVE/KUDOS/ERNESTO ***ERNESTO R. **HVAC TECH**VERY EFFICIENT, PROFESSIONAL, TIMELY, KIND, FRIENDLY, EDUCATED ME ON REPAIR OF MY FURNANCE..HE'S A KEEPER! ***THANK YOU ERNESTO R. **** 9-18-18 homesmart sent tech CORDOVA HEATING & COOLING, JOSE A CORDOVA, very timely, efficient and took his time to repair our AC, he made me feel reassured and confident my AC would work great. and it does! thank you Mr. Cordova, and Homesmart for repair in a timely manner

Technician was efficient and friendly while providing needed service.

Technicians are always efficient and knowledgeable. They are on time, courteous and looking out for the customer.

Best communication, professional and knowledgeable technician, on time and take care of problem on his first visit.

Great service and worth the cost.

I signed up for HomeSmart over 20 years ago. They've never let me down! All of their technicians are knowledgeable, professional and helpful.

We were very satisfied with the overall experience. . The Technician was prompt and polite and communicated the entire process. . They were very professional!

HomeSmart has been great to work with over the years. I highly recommend their home warranty services!

Rating: Fantastic! Very happy Why: Timeliness Problem Resolution Appearance Communication Professionalism Transparency Luis from Xcel Energy HomeSmart exceeded my expectations and has positively shifted my view of the HVAC industry. From the prompt reminder of his arrival time to his thorough and knowledgeable approach, every aspect of the experience was handled with professionalism. Luis was professional, transparent, paid attention to detail, and genuinely cared. He patiently addressed all my concerns, ensuring I understood each step of the process. His respect for my home, including wearing shoe covers, was much appreciated, and his communication was clear and consistent throughout. One moment that stood out was when Luis noticed a small issue with my system that I hadn’t even been aware of. Without hesitation, he took the initiative to fix it on the spot. His attention to detail and commitment to excellence set him apart. Luis’s dedication to his work and commitment to customer satisfaction were evident in every interaction. His service has restored my confidence in companies that truly prioritize their customers. I strongly recommend recognizing him for his exemplary service. HomeSmart, stands out as a company that truly cares. I’m deeply grateful for the outstanding service I received today and believe Luis is deserving of all good things in his professional journey.

i called Home Smart on wednesday 8-7-24 '' air condition not working ,the service representative i talked with very friendly an knowledgeable set up an appointment the same morning before noon , a service technician named ART called about an hour later said he was on the way , on time and got to work , he diagnosed and repaired the problem in short order , ART is a well experienced pro at his job . THANK YOU Home Smart for the quick response . John R. Aurora Co .

Luis came out to service our A/C unit. He was friendly, knowledgeable and saved us an amazing amount of money that another service provider said we needed to spend on our A/C. We recommend Luis highly as well as XCEL Energy HomeSmart!!

He found what the problem was and corrected it

Very polite and professional.

Quick, Courteous Service

The technician was so nice and helpful. He knew right away what the problem was and fixed it and I'm so grateful. Thanks

HomeSmart came out and fixed a problem with my air conditioning unit quickly and efficiently. I am a HomeSmart customer through Xcel and have had nothing but positive experiences.

I've used HomeSmart for years. All of my dealings, from conversations by phone or email/text with representatives to interactions with technicians in my home, have been professional, friendly and efficient.

We've used Xcel Energy HomeSmart several times now. They are consistently on time, reliable and most importantly fix the problem every time. This company is more than worth the little monthly fee that's charged. We've actually saved so much money. You will not be disappointed!

The service that we received was outstanding as always. We saved a great deal of money.

Great service. Prompt and courteous. They do a great job!

Louis did a wonderful job. AC is working great! 👍💯

The tech, Alberto, was very professional, knowledgeable, and efficient. Was patient and answered all of my question and completed all the necessary work.

Very fast and very competent.

Professional work!

I needed a repair on my AC, that was covered under mynmonthly home smart payment. The technician was very friendly and knowledgeable, and had it fixed within 15 minutes.

Well worth the price! Had a bad capacitor 2x, and they fixed it immediately! Highly recommend this service!

Exceptional service! Arrived on time and explained everything regarding the service provided and upgrade recommendations.

Technicians were very conscientious, courteous and knowledgeable. Super friendly!!!!

The Technician was polite and professional. The work was excellent.

Inexpensive. Easy to sign up. Has saved us 2 service charges for 2 different appliances that have gone out since we signed up. Very thankful. Worth the price and then some!!!!

I’ve had HomeSmart for several years now. Service is always fast and technicians are always professional and courteous.

Great customer service

I've been using HomeSmart for a couple of years. The contractors that are sent out are very professional and thorough. I also appreciate the detailed explanations to help us understand what was completed or need to be done by us. The HomeSmart telephone reps are OK. Usually short conversations.

I’ve had homesmart for two years and they have been so easy to work with. I’ve had repairs scheduled and maintenance work done, all with ease. It’s so worth the money. Unfortunately, they have paused new customer enrollment. Hope they can let more people join. Gives you complete piece of mind.

Jared with Xcel HomeSmart is a rock star! I called around 8am with no heat and he was able to come out within a few hours to look at my furnace and he got me back up and running within a few minutes with a temporary fix. He order the replacement part before leaving that day and returned the next morning with the part needed to permanently fix the problem. I’ve been dealing with this issue for over a year now and he made the fix look easy! He was super professional and really knows his stuff.

This company is amazing! I want to thank Jeremy, Adam and Lori. The team is amazing and willing to go above and beyond for their customers! They will be getting my business soon for a new furnace.

Love them

The website was easy to navigate and very useful.

Great deal on appliance repair. Will work to make sure everything goes right.

Set us up with absolute comfort excellent service

Very friendly service

Good diagnosis and arrived on time.

Tom S. has come several times to repair our A/C. He has always been prompt and courteous. He was aware of the on going nature of the repair needed and did his best to keep us comfortable. He is a very fine person and a great representative for Xcel Energy HomeSmart. Thanks Tom!

Luis from Xcel HomeSmart is the finest HVAC professional we have ever encountered. He is personable, diligent, skilled and completely enthusiastic about his job. We could not ask for better service!

Luis was friendly, timely and thorough. He even took videos to show me the “ before and after” cleaning of the ac. He was very helpful in answering questions and explaining his work to me. Thank you, Luis!

Luiz came out and was thorough and skilled in order to repair our furnace. He’s also a nice guy.

I am updating my review - the tech came and was great - super nice! Please make it easier to schedule an appointment online. Waited over an hour on hold to make an appointment, technician never showed up, never called, nothing. Apparently I need to call and wait on hold for another hour to find out why. So that's 1 hour on hold to make the appointment, and 4 hours off work to wait for a no-show. To say nothing of the inconvenience of a broken AC Unit for which I pay a monthly fee to maintain.

Danny was efficient, courteous and left the area clean. He was thorough and explained to me what he did. HomeSmart has been great for me.

Luis was a very kind and courteous technician, who went above and beyond to help. Thank you Luis!

Really good value. I'm honestly not sure how they make a profit, it seems almost too good. They're really quick to get someone out to help when something is not working, and so far I have not been charged anything additional for any repair. I also have replacement assistance and it's a very good deal

Repair work was well implemented!

The service technician called me before the appointment to make sure he was getting the correct replacement part. I thought that was fantastic that he was getting the part before the appointment. That saved time and possibly prevented another appointment to be made. He was very professional and the repair was quick. He also gave me a tip on changing the bulb inside the oven. Thank you!

Chris G from Bilder Appliance came to fixed our refrigerator very quickly. He came and found the problem right away and return our refrigerator back to working order in 30 minutes.

HomeSmart sent our repair request to J&D Applicance. Corey came out and had our icemaker replace in about 30 minutes and had it back up and running. I have been using HomeSmart for at least 7 years and love it.

They were polite and could not fix my refrigerator as it is too old and parts are no longer available

I like it, i use it and get good value from it

They take forever to answer 🙄

When my washer wasn't working I called Homesmart for a repair. They sent a tech from Bilder appliance - also a great provider - and he determined right away it was the main bearing and not considered repairable. The tech initiation my replacement rebate (covered in my plan) and I had the approval to get a new machine within a week. The who process, including my info on the new machine I purchased for the actual rebate - was so easy. It is always a bummer when your appliances break down but Homesmart makes getting them fixed (or replaced) fast and easy!

Luis was friendly, professional and on time per phone conversation. Luis explained what the problem was with the AC and corrected our issue.

HomeSmart is a financial and affordable home repair blessing. I've had many major repairs during the course of living in my home which was built in 1925. If I didnt have HomeSmart service, all major repair would have drained me financially. I highly recommend everyone who owns a home to take advantage of this HomeSmart plan.

Artic Heating thru Xcel HomeSmart are very thorough, professional, fast, and reliable. They diagnosed an electrical problem with my boiler and repaired it quickly.

Not very sure who I was on the phone with but whoever I spoke with definitely should receive a name drop. Professional and efficient service and answered every question that I had. Very appreciative of the woman associate that helped me.

We left for the weekend and when we came home there was no heat. We called HomeSmart and they responded promptly. Our technician Randy B. listened to our story and went to work. He diagnosed the problem, ordered the parts and when the parts arrived he returned and finished the repair. He also took time to explain the repair and suggested some heating tips. Excellent experience.

Customer service was faster than I thought

Luis was WONDERFUL. We did not know the issue with our furnace when he arrived and he was incredibly patient and thorough in diagnosing and resolving the problem. New parts were required and Luis got the parts and came back for the repair in the same afternoon (a snowy one at that). We had a different company service the furnace last winter for the same issue (that was clearly not actually resolved) and Luis was able to correct what had been done last year AND fix the actual issue. 6/5 would recommend!

We recently had a furnace check up performed by Xcel Energy HomeSmart. The technician was very thorough, professional, and helpful. I appreciated his information and feel confident in the work he did.

I recently used Xcel Homesmart to replace the water heater. The service was prompt & completed in a short time. I am extremely pleased with the services I have received from Xcel.

Furnace kept running with no heat. They came out figured what was wrong, fixed it and we’re gone. Explained what they did and why , that was it!.

Went above and beyond to satisfy customer’s expectations

Luis was here to do the annual inspection of our furnace. He did a thorough and complete job. We were quite satisfied with the time he took and his explanation of what was done. We have had Homesmart for several years and have found that the inspections are helpful to keep everything running great. He also gave us info about other services that we could add to our plan.

Luis replaced the thermostat - he was very professional and added humor while he worked which was very much appreciated.

Luis was extremely professional, courteous, knowledgeable, and thorough. Refreshing to work with some who brings integrity and passion to his job.

I can't imagine anyone being more professional, knowledgeable, courteous, patient, kind, helpful, and caring. Luis makes you feel as if you are his only client. He took the time to tell me how to turn the gas and water and boiler off in an emergency. I never knew any of this. Luis told me about additional services Homesmart was offering its customers and how to read about them. He also pointed out a potential probem with a pipe and promised he would follow-up on his concern. I cannot say enough wonderful things about this man. What a grand face Luis gives to Homesmart. Thank you Homesmart.

J Luis Sanchez, is very friendly professional and also has very great customer services.

Luis S. was terrific! He was very thorough, efficient and polite. He put on shoe coverings because of the snow. He asked about our CO detectors to make sure that we were safe. I wish all of the repair people from various companies were as good as Luis! Xcel is lucky to have him as an employee.

Great information and explanation on my concerns

Xcel...Thank you for sending Luis S. to my home. He is competent, courteous and completely Professional. He not only diagnosed my furnace problem but looked over the whole furnace and gave me advice on how to take better care of it - all in a friendly manner. Thanks Luis! Mike

Alberto H. accurately diagnosed issues with our dual furnace on his first visit. He patiently analyzed the issues in the Furnance Thanks, Alberto, for both your technical skill and your caring, customer-first attitude. We are long-time and will continue to be HomeSmart customers.

The gentleman that they sent out was very professional he was very friendly I enjoyed the time that he was at my home

Luis was very professional and courteous. Explained what he would be doing. He performed maintenance/upkeep on my furnace and AC units. Checked my thermostat including the batteries.

Technician did a great job and was a nice guy as well.

Fixed ac quickly, and explained what he was doing. Very friendly and kind!!

Service repairman was knowledgeable, trustworthy, friendly and did great work.

Luis is very friendly, professional, informative and very good at his job. Explained the readings he took and gave me tips to keep the unit in shape and condition.

Everything about this was outstanding.

Jose Luis Sanchez was extremely knowledgeable and friendly.

Alberto H. accurately diagnosed issues with our Lennox smart thermostat on his first visit. He arranged for a full replacement with the current model under our HomeSmart warranty. He returned to do the thermostat replacement on his second visit. This involved rewiring the HVAC system to meet the requirements of the newer technology in the replacement thermostat. Our system is now better than when new! Thanks, Alberto, for both your technical skill and your caring, customer-first attitude. We are long-time and will continue to be HomeSmart customers.

Luis has integrity, his professionalism goes over and beyond excellence. His honesty about what was needed to fix the AC and the cost was greatly appreciated. Luis is a fantastic technician and I’m grateful that he was able to take care of the AC and get it running again! Thank you L. Paris and family

The repairman arrived in the time window provided and completed the repair quickly.

Excellent work performed by service pro J Luis Sanchez, he also answers to my questions in clear detail.

Luis, our service professional was knowledgeable, friendly, and provided helpful insight and advice. We are very satisfied!!

Luis was very thorough, cordial and professional. Our a/c system is now working properly.

Service person with very friendly

Luis was very nice, he listened to our needs professionally & knowledgeable Luis is a great asset to your company

very helpful, explained things, listened carefully to my concerns, arrived when he said he would, conscientious about his work.

Luis was very thorough and informative. He answered all my questions and even called me back after I had left due to another question I had. You can tell he cares about good quality service.

Luis was thorough and helpful while fixing our AC unit. He explained what he was doing and gave suggestions to prevent this in the future. He was meticulous about returning anything he moved back to its original place. Helpful, kind and funny! Thank you Luis :)

Thanks Luis! He was very thorough, polite and professional. He persisted until he found the problem causing unusual noise in my AC and completed maintenance and cleaning of the unit without being asked! He was just great!

I was given an arrival time window of 8:00-4:30. Luis arrived at 8:15 am (or so) which was MOST appreciative. He was very professional and explained what he needed to do. Additionally, the dog fence we have in the back yard he put back in place, plus the blockade we have in the basement we use to keep the dog away from the furnace, he put back in place as well. Never had a technician come to the house that was so considerate. MUCH APPRECIATED! Thank you so much, Luis!

Danny S. has serviced both my AC and furnace in the last year. He is the only technician who has even asked about replacing the batteries on my thermostat. No one had ever ask or explained how to install the batteries. Hence I almost broke my thermostat the first time I had to personally figure out how to replace them. Fortunately I figured it out. However, as I have aged I truly appreciate that this is the first question Danny asks. It is much appreciated! In addition, Danny does excellent service and always explains in detail what he is doing and why. I sincerely hope to see Danny again when I have my furnace serviced! Thank you also, for always being courteous and very professional during your visits, Danny!

Luis was vary friendly & helpful and fixed the main board on my furnace all within an hour of getting here. Very pleased with his service.

Luis, Was very professional very knowledgeable on time very clean really like the service we got from Luis

Well done

Danny was very efficient and thoughtful. I really like the service provided by Homesmart from Xcel and Danny moved my opinion forward another degree in that direction. It was nice to have a pleasant experience with a knowledgeable person.

Sunny disposition and acted like he enjoyed helping us. Very knowledgeable and efficient. really went beyond what you would expect, even reattached our thermostat because i mentioned that it was sort of lose on the wall. Was delighted with all aspects of Danny's service.

Luis was very professional and friendly. I appreciate how thorough he was.

Luis did a great job determining the issue of our HVAC system, was on-time, quick and very professional. Thank you, Luis!

My water heater was leaking.

Excellent, professional, efficient. Good guy.

Luis is efficient, helpful, pleasant and always does a great job. A superb employee representative of Home Smart from Xcel Energy.

He fixed the heat for my elderly mother and he was prompt and polite and very helpful to her. She was very grateful for his assistance.

Luis was very prompt, did an excellent job and was very thorough. I would recommend him again

This is the best way to go. Every time I have had to call everyone is all friendly

Luis was very professional, on time and helpful. I highly receommend him.

Collin was professional and great repair man. From making an appointment to the close of the job everything went smoothly. Thank you

We woke up without any heat. We called Home Smart from Xcel Energy. Randy B showed up within the hour. Our fire sensor was not working on our heating unit. Randy fixed it right away! He has been to our home many times for repairs and he is always friendly, courteous and does a great job! We are so happy with the service he provides. 5 stars all the way!

Excellent customer service and knowledge!

I wasn't so sure about keeping HomeSmart until we started having problems with our furnace and Luis S. was sent out. He was excellent — professional, efficient and friendly — and our experience with Luis convinced us to stay with HomeSmart. (And yes, he fixed the problem quickly, rigging a temporary fix to keep us warm through a cold snap, and returning within 30 minutes after the parts arrived to install a permanent fix.) When the furnace stops working in a snowstorm, it's reassuring to have someone like Luis helping out.

We're a long time HomeSmart customer for furnace/AC/hot water tank tune-ups & repairs. Thank you to Luis S., our service tech these last couple of calls, for his expertise & prompt attention.

Luis was both thorough and showed commitment to resolving my furnace issue. He asked asked a lot of questions and was an active listener. Both qualities ensured that my concerns were addressed both timely and efficiently. I am a satisfied HomeSmart from Xcel Energy customer. Kudos to the service representative (Mary) that handled my initial call to HomeSmart.

This is the second time Luis has taken care of our furnace - two different reasons. He's so knowledgeable, kind, professional and SMART. He helped us and helped us to be a better consumer of our services. THANKS LUIS!!!

Tech. was thorough in checking furnace and replacing thermostat.

Replaced Furnace Induction Blower Motor

Luis S. was fantastic! He repaired my furnance and replaced the thermostat. He is very pleasant, professional and knowledgeable. He took the time to explain everything he did which I really appreciate. He did an excellent job. Also, he has a great personality and sense of humor!! I highly recommend him. A++++++ Thank you Luis!!!

Luis S. is personable, knowledgeable & efficient! He explained all the repairs he was going to take care of on my furnace, and it was done in one day. I highly recommend him.

Luis arrived promptly, was extremely professional and friendly. He explained what he was doing, and made recommendations for things I could do to extend the life of my furnace - without trying to sell me anything! He went above and beyond in cleaning the furnace, and the work area. If I have another issue, I hope he is the tech to come out!

Luis has a good customer service skills, he arrived on time and he was wearing a mask and he cover his shoes before he got in to the house, he spend 2 hours in repairing my Furnace and he did all the diagnosed needed and he explained to me all the steps while he was doing it. very friendly and knowledgeable of his field not like others guys that I have seen.

Luis was prompt, friendly, helpful and efficient! I would definitely recommend Homesmart (and Luis) to others needing home appliance service. Thanks!

They were very helpful and prompt to get the order through. I am having trouble getting the repair service to contact me.

Danny S. is the Service Pro who responded to my request, he was very profesional, prompt,, and friendly. He was able to figure out the problem with my furnace and replace the part in a timely manner. Very pleased with his professionalism.

Furnace check and Luis was efficient, knowledgeable and kind.

Luis was excellent. He was not only a proficient service man but a very nice gentleman.

Luis was wonderful! He communicated clearly as he serviced our furnace and hot water heater. I highly recommend HomeSmart - and Luis!

Furnace Tune-up

Luis S called ahead, and came out on time. He was friendly and professional as he worked on my furnace. He also explained everything that was going on, and answered all my questions. He solved my problem quickly and thanked me for calling him. I would be happy to have Luis out again in the future.

Furnace check up .... replaced batteries in my thermostat and filters in my furnace ... Danny also explained what kind of filters to buy for best efficiency. He wore a mask, was professional and on time!

annual inspection of furnace

Luis S. provided outstanding customer service.

I am leaving a review for my elderly mother ....Luis S. Was the friendliest and most professional I have come across ...he went above and beyond service .. he was on time and fixed my .others furnace quickly and waited to see if it worked and heated the house in good amount of time .....while he waited he shoveled her sidewalks which I was going to do after working my own job ...that was very nice and when I got there he was very respectful ....my mom was so amazed and I was too....I get worried of strangers in my mother's home but I could not be there in time so she wouldn't be alone ...he did not make my mother uneasy and he was very professional and very nice ☺️..he will go far in any business he is in ...he is truly a huge asset to your company ...I thank you for employing a person so friendly and professional and caring for others as he is M. Cruz E.Martibez

Luis S. was extremely friendly, professional, and knowledgeable. He helped fix an issue with my furnace. He was extremely thorough and explained everything to me. I really appreciated how hard he worked while here and his overall demeanor.

Luis Sanchez with Xcel Energy Homesmart tuned up our furnace today. Luis is a pro, on top of his craft. As well, he is a great communicator, arrived on time, and made sure to go over everything with us when he left. He is so personable, funny as heck! Homesmart is lucky to have Luis work for them. I look forward to seeing him twice a year for our AC/Furnace tune-ups!

Danny was friendly, professional, & efficient. He performed our heater check quickly & knowledgably. HE COMPLIED WITH THE COVID-19 guidelines.

Danny S. Was simply great. Great service, quick work, and very friendly. Had someone tell us the furnace needed to be replaced but Danny S found the one issue and replaced it within a half hour. Amazing work overall.

Luis was quick to arrive, friendly, helpful, and explained everything after repairing my furnace. I thank him so much for making sure I am staying warm.

Fantastic I'm glad I use Home smart from Xcel Energy

Serviced my aging furnace. Danny was professional, gave me some great advice for the filters, and thoroughly cleaned my furnace to keep it running smoothly this winter!

Luis S. Was such an amazing help! He changed our furnace and also came on an unscheduled time to follow up with my elderly grandmother and show her how to set up our carbon monoxide alarm. He was friendly and professional, my grandmother truly thought that Luis was a great help and urged me daily to write a review for him!

Furnace issues and HomeSmart continues to service my residence with prompt service. The repair man (Luis S) was outstanding and explained the reason for repairs that were needed. Been with HomeSmart for years and always great service.

We needed A Tech to come over and look at our Wall Furnace. Luis told us that they don't service this type of Furnace, but Luis said he would still try to get our furnace working. Unfortunately Luis was not able to get our outdated furnace to turn on, but not due to a lack of trying. Mr. Luis S. was very apologetic about not being able to get our furnace working. I told him we really appreciated him even trying in spite of the fact that they don't service this type of furnace. I thanked him for his effort.

Luis was very kind, funny, and very helpful at fixing our furnace. He did it all in a very timely manner and was able to answer all of our questions. It was excellent service and an enjoyable time!

Danny was on time, called before arriving, and did a very thorough job of inspecting my furnace. He always answers any concerns I have about my heating or air conditioning. Thanks for the good service.

Danny was very friendly and provided excellent service for our furnace. He reviewed everything with us. We appreciated his service.

My furnace stopped working. I called HomeSmart after hours and left a message. Received a return call the next morning and Luis was out the same day to repair my furnace.

They responded in less than 24 hours. The tech, David P. was knowledgeable and professional. Explained the problem to me and fixed our ac in record time.

Luis did a great job inspecting my furnace for my annual check up as Luis took the extra time to answer my questions and to explain the many safety issues that concerned me. I am very concerned about gas and or carbon monoxide leaks and Luis made me feel very self assured everything was in good shape and that we could feel safe in our Home. Again thank you for a job well done and I hope Luis will be with this company for a very long time as he is a very good asset.

HomeSmart has always been awesome, but Luis S. still exceeded my expectations. He explained everything in detail, and why he was doing everything he did to look at and diagnose the issue with my AC and/or furnace. Once he figured out the problem he tried to get the part delivered that night so he could come back to fix it, but it was pretty late in the day so he came back the next day to repair it once the part was delivered. I will continue to recommend HomeSmart to all my friends.

We signed up for preventative maintenance on our boiler system. The previous homeowners had used HomeSmart, so we thought we'd give it a try. They dispatched Danny S. who installed our boiler 12 years earlier! He took his time diagnosing issues and came back the following week with replacement parts. Best money ever spent. Thank you!

They were really helpful and fast. They told me what to do and how they fixed it. I would highly use their services again.

Excellent job, really did a great job!

Luis S. Did a great job servicing our furnace. He was very considerate and took time to explain what he was doing to it. He also looked at our hot water heater and gave us ideas on how to save money with Xcel. THANK YOU!!!

danny S was here to repair my furnace. He was fast and efficient. He was very patient with me explaining the repair and the use of my new thermostat. He answered all of my questions and he wore a mask during the whole encounter. I am very pleased with his service

Luis Sanchez was the best. Very polite personable and knowledgeable

Repaired furnace and did a fantastic job. Also educated me on all things I needed to do going forward. Jose Luis Sanchez goes over the top to provide information and value. He cares!

Luis S. came to help me with my Air Conditioner he was very nice, professional and he explained everything he was doing. He got the A/C going again! I highly recommend him!

Worth it!!

Luis S. was prompt, efficient, thorough, professional and courteous! Thank you for your help! He repaired our AC unit.

Luis S. was an outstanding Tech. He was professional and provided great feedback when asked. If all your Tech are like Luis S., your company will be very successful during these troubled times. Luis S. is second to none. Great Job Luis!!!

Steven T. was the technician. He did a fantastic job. Identified the problem, installed a new thermostat, and cleaned and checked the furnace. A pleasure to work with.

We've been using Homesmart for all of our appliance needs for years, we also own a few rental properties and we have saved so much money and time by going with Homesmart on our appliances. Today we had a great experience with Michael Valdez and I believe the other Tech's name was Andrew - anyway they cleaned up quite a mess we had inside our furnace that was causing our A/C to not cool as it should and they gave us some super-useful advice about using our dual-zone climate control (you would think we would know about this, but no we didn't.) Anyway A++++ work, thanks guys and Homesmart and also they wore masks and were super conscientious of being inside our home during these difficult times. Thanks again!

Danny S. arrived ontime and performed the inspection work on my air conditioner in efficient and effective manner

luis did a great job. called before,arrived on time. explained everything he was going to do. very courtious.

Great service highly recommend home smart , our AC broke yesterday and the service pro Luis S made sure we have cool air today and he had to stay late after hours. We are definitely staying with home smart home warranty for a long time

Luis was very thorough and friendly. He explained what he was doing so that I better understand how to take care of our furnace and AC.

Gives you the comfort that if one of your appliances that you have covered that you can call home smart and they will come fix it or replace the parts that they cover and their really quick to get someone out to fix your problem, my service technician was Luis S. and he went beyond his duty to be polite and sociable, plus he did a great job getting my AC working. Thanks Home Smart and Luis S. for your service

Danny S was professional and very helpful, taking time to explain things

When our AC Unit quit, I contacted HomeSmart From Xcel Energy as I have done for several years. Service Specialist, Jose Luis Sanchez responded in a very timely manor to access my AC needs. As expected, the 21 year old unit had to be replaced. Luis was extreamly professional and knowledgeable, helping me and my wife understand all the details about our old unit. He got the ball rolling to take the next step with the sales department and then the installers. Hats off to HomeSmart for having Luis as one of your quality employees. J. Horton-Denver

Thanks HomeSmart and Luis S. for a great experience. Our AC went out and I contacted HomeSmart to add the AC to my service plan and they scheduled an appointment. Luis S. called prior to his arrival and arrived just as scheduled. Luis S. is very knowledgeable and showed me the part that failed. He installed the part and explained everything so I would understand it. Thanks Luis S. I greatly appreciate your service today!!

VERY PROFESSIONAL AND FAST SERVICE

Luis, Is at the top of his profession. He is super nice and has skills. Very detail oriented and is very informative. The best service guy I have ever dealt with

Luis Sanchez, was wonderful in dealing wit our problem. He went above and beyond to fix our problem and explain all he did. He was so knowledgeable and friendly. we enjoyed our dealings with him and felt he should be recognized. thank you Luis and home smart

Luis did an excellent job and was extremely thorough. Even thought the boiler seemed to be working fine, he stayed to ensure it worked. The boiler kept cutting off after awhile, and Luis found a defective part. He fixed it and the boiler worked fine. What I thought a routine visit turned into a couple of hours to diagnose the problem. A different tech was there last week and replaced the thermostat. I came in today and the temperature inside the house was 40 degrees. Very conscientious and friendly. great job.

Luis sanchez was very professional and friendly answered all my question and concerns

My heat stop working in the middle of the night. When i noticed it I called Homesmart. Randy B. came out in the morning, found that the circuit board was no good, got a new one and replaced. He has been out to me three times and is not only a great repairman, but an honest and trustful person to work with. Your company should be proud of him. Thank you all for being some helpful.

Luis S. was very courteous, thorough, and took the time too explain our issue very well. We have had other technicians out to check this ongoing issue but they were never as dedicated as Luis. I believe he pin pointed the problem and it has been taken care of. I would highly recommend Luis over and over again.