Andy was absolutely fabulous. Having a little girl we were pretty upset at having a rat issue, but he quickly put our minds at ease. He used a variety of methods, and rat proofed our house, and the problem was gone in under two weeks. He was reliable and friendly throughout. We were actually on holiday for some of the time, and he came and did what he needed whilst we were away, keeping us informed throughout. I can't recommend Brough Pest Control highly enough.