I’m usually the one writing positive reviews on Google, but I had a very disappointing experience here. I walked in to have a spot on my skin checked to see if it might be cancerous. Thankfully, it wasn’t — and I was billed for the visit, which I expected and was fine with. However, during the appointment, the dermatologist offered to apply dry ice to the spot to help it shed. I specifically asked if there would be any additional cost, and she assured me there wouldn’t be. Later, I was surprised to receive a bill for over $200, labeled as a “surgery.”
I called the billing department multiple times on different days and never received a call back. I even went in person, and the receptionist basically told me “that’s just the way it is.” When I asked if there was anyone else I could speak to, like a manager or doctor, she said no — only billing, which still wouldn’t return my calls. I felt misled, dismissed, and that the situation was handled very poorly.
I had been coming here for a while and previously liked the service, but after this experience, I will not be returning. If you don’t want surprise or hidden costs, I’d recommend going elsewhere!!! Very dishonest.