Pros - The hike and seeing Fuego erupt was incredible. The cabin was cosy and had all the equipment we needed (sleeping bags, pillows, blankets, mats). Breakfast was provided on day 1 which wasn't expected, which was a nice surprise! Also a free beer at the end of the hike was a treat. The guides were kind and supportive. Cons - There were loads of stops when walking (basically every 5/10 minutes) which was very frustrating. The guides said for us all to stay together, but when it was myself and my partner at the back, we were often left behind. We didn't get much information about the tour and there were no group briefings to relay information. The guides were often late and wrong about timings. For example, we were told to leave base camp at 8.30am to return to town, so we were all ready to go then they said "20 more minutes". We were told no more than 10 in a group, which was why we booked with this particular company, however there were 16 of us. We were disappointed by the above things but overall really enjoyed the experience. Definitely a must do hike in Guatemala!

Acatenango Volcano Hike Excellent from start to finish. Challenging but very rewarding. Staff were brilliant and really looked after the group. Amazing weather and great visibility made this an unforgettable experience. Thank you again to all the team for getting us all up and down safely Highly recomended!

Owner's reply
Thank you for rating us! We're glad you enjoyed the Acatenango Hike Tour from Antigua. Really good picture that you shared.

This review is for the 2 Days Acatenango 4×4 Off Road Adventure from Antigua Guatemala. The main issue was that some of the so called "seats" are in the back of the pick up truck. It is in no way acceptable to have some customers pay full price and be forced to be in the back of the pick up truck like animals for what is an extremely bumpy journey. We all paid the same amount and yet some people get to have comfortable seats and others have to go in the back as all 3 of our group did. It's ridiculous. Our group was split across 2 cars and with 3 people total not having a seat. There should have just been a third car to prevent this situation! We paid substantially more for a 4x4 ride up the mountain rather than hiking to make it easier, not harder! Thankfully we're all young and healthy so we were forced to make do but an older person would not have been able to. ⁠The other issue was that the guides 100% lied about the difficulty of the fuego hike in order to get more money out of us as we each paid 250Q extra for the evening fuego hike. The duration of the hike was made out to be shorter than it was and the difficulty was multiple times described as a 7/10 or even a 6/10 when compared with the already included acatenango hike of 10/10. I've been on plenty of hikes and it was in no way a 7/10. We later found out that to groups from other agencies it was described as having the same difficulty as the 10/10 acatenango hike. We ended up getting back at almost 9:30pm much later than expected (having of course not eaten dinner yet) and this meant we were all too broken to do the hike that we actually intended to do and had paid for as it required you to get up at 3:45am. The entire group all felt scammed. Finally the sleeping situation is terrible. 7 people all on the floor in one tiny shack on bedding that does not get washed. And the floor has a slope. These 3 issues are perfectly preventable. All in all, definitely do acatenango because the views are extraordinary but do not go with this agency. I'd rather have done the full hike. They are deliberately not up front with the realities of what you're going to be getting. I complained to them at the very start of the trip and again after it was done and I was only offered 10% back without any responsibility taken for the situation which was too measly for me to accept. So instead I'd rather write this review with a clear conscience.

Owner's reply
I truly appreciate your honesty and I’m very sorry to hear that your experience didn’t meet your expectations. Please allow me to explain a few points regarding how the tour is structured, while also acknowledging and respecting how you felt throughout the journey. 1. Regarding the transportation situation: For operational and cost reasons, we usually organize groups of up to 8 participants per 4x4 vehicle. These vehicles are mainly pick-up trucks, which are the most suitable type for climbing the private road that leads up to the base camp area. This road access comes with a significant cost, as it is privately owned. Most of our vehicles have space for 4 people in the front cabin, and the rest of the participants travel in the back of the truck. This setup is standard for our tours and, surprisingly, many travelers enjoy the open-air ride, saying it adds to the adventure and offers beautiful panoramic views. 2. On the added hike to Fuego: The optional evening hike to Volcán de Fuego is not operated directly by our business (Turisteando)—it is offered independently by the local guides. While we help facilitate this option, it is not included in the core package and is arranged at the participant’s own discretion. The fee is paid directly to the local guides in cash, and they are the ones who provide the details. We're very sorry if the hike’s difficulty was misrepresented.

La experiencia de recorrer diferentes puntos claves alrededor del volcan Pacaya y su entorno vale la pena con una buena guía. Recomiendo ampliamente darse la oportunidad. Armando gran guía, amistoso, informativo y con experiencia.

Owner's reply
Muchas gracias por compartir como fue tu experiencia al conocer el Volcán Pacaya.

Increíble el guía que nos asignaron. Julio fue espactacular!!! Super recomendados 💗

Owner's reply
Nos alegra que la hayas pasado espectacular. Vamos a premiar a Julio por su sobresaliente labor. Gracias por tu calificación!

Amazing professional service with exceptional communication from start to finish. I really cant fault the service at all. We had the best experience, with an amazing guide and superb on time transport. A must see for any visitors to Antigua.

Owner's reply
We're happy to hear about you having a good time with your little girl. Thank you for rating us!

We came from the United States and had an amazing time with Yohana and she was happy to book us for the tour. We contacted the tour guide the same day and they quickly accommodated us, met us at the gate upon arrival, and even allowed us to book a pizza tour. We hiked the volcano on horses with a 2 year old toddler and we were able to cook pizza on the hot lava stones and roast marshmallows. Yohana is the nicest person ever and we have now made a new friend. The food was delicious and she even helped carry the toddler around on the slippery volcano rocks. The entire tour was personalized for us and they take same day appointments. We were originally going to Pizza Pacaya and happy we picked this tour instead. We will be back and recommend everyone to try this lovely tour.

Owner's reply
Thank you for sharing these photos! We enjoyed being with you all. I hope you visit us again.

Our driver and guide were excellent. The hike is moderately difficult but you can do it! I will use Pacaya Tours again

Owner's reply
Thank you for rating us! We're glad you enjoyed this tour.

Una experiencia única y para ser la primera vez que subo este volcán una travesía muy diferente que sin duda vuelvo a repetir.

Owner's reply
Nos alegramos de que hayas disfrutado este tour. Gracias por calificarnos!

Increíble Experiencia 💯 Con unas Vistas Impresionantes 🤩

Owner's reply
Nos alegramos que hayas disfrutado de los paisajes. Gracias por tu calificación!

I'm giving this company 2 stars due to the lack of details during the trekking. While Mario was incredibly kind and helpful in answering my questions and providing suggestions for my trip to Guatemala, the overall experience fell bad. Although the payment platform is secure and trustworthy, the transparency of the information provided was lacking. The highlight of the trip was undoubtedly the volcano experience, which was breathtakingly close and inspiring. It's a definite must-see in Antigua and Guatemala. However, I must express my disappointment with several aspects of the tour. The guides were rude and disorganized, and the accommodation—whether tents or glamping—proved uncomfortable for our group of seven, with inadequate space for restful sleep. Despite bringing our concerns to one of the guides, there was no effort made to improve our conditions. Furthermore, the food options provided were subpar. Lunch consisted of a small chicken burrito, dinner lacked protein, and the breakfast fare was limited to bread and eggs. It's advisable to bring your own food and plenty of water (3 to 4 liters) to supplement the meager offerings. Additionally, it's imperative for local authorities to prioritize environmental conservation. Implementing recycling bins and trash cans along the trail would help maintain the beauty of the area and encourage visitors to respect and care for the environment. Sadly, during our trek, we encountered areas marred by litter and neglect.

Owner's reply
Thank you for your feedback Mario! I'm sorry to hear about the bad attitude of the local guides. We'll work hard in order to provide better customer service and show empathy about people's disagreements. When it comes to the food, we always recommend everyone to bring more food, snacks and also water. We know that when people participate in this type of activities, gain energy is crucial in order to complete the hiking.

Great experience. Guide was on TIME and enjoyed 100%. Pizza in the middle of nowhere made fresh from scratch, sitting on the lava rocks and enjoying this was a awsome. One thing I can suggest will be add a can / bottle of SODA with the pizza.

More than recomended for weddings! We had arround 30 guests comming from different countries to move arround Guatemala. Turisteando was always organized, easy to schedule and super efficient! All of our guests traveled smoothly from the city to Antigua, Panajachel and even to the Acatenango volcano with them and the experience for all was great. We had a last minute transfer from one of our guests and they managed to make it possible! We are happy and relieved to have such a great partner at our wedding. BIG THANKS!

Super expérience vécue aux côtés des guides de Touristeando, merci encore pour tout !

Une expérience incroyable avec Turistando pour cette ascension unique !

One of the most unique experiences of my life! Turisteando provided a great experience for hiking Acatenango overnight. We purchased the "glamping" package and were happy with the smaller group size (compared to other tours), and the coziness of the base camp. Management was also helpful and amicable when resolving a few missing details from the tour so overall I highly recommend!

Owner's reply
Thank you for your recommendations! We're glad you enjoyed your Acatenango Volcano Glamping Tour.

Everything went great, recommended

Owner's reply
Thank you for rating us and recommend!!

It was very nice. The only thing I have to say is that we stayed only 1 hour and the description said 3-4 hours at the Crater Azul, so I would have liked to stay longer.

Owner's reply
Thank you very much for sharing your feedback about Crater Azul Tour from Flores. We truly appreciate you taking the time to let us know about your experience. The boat transfers between springs are an important part of the Crater Azul adventure, but we understand your desire to spend more time swimming. Your comments are very valuable, and we will reinforce our agreement with the boat operators to ensure guests have ample time at each spring.

They were so helpful and very accommodating. I would definitely not do the hiking up the volcano ever again . That’s only for somebody that like the outdoors.

Owner's reply
Thank you so much for participating in our Volcano Hike and rating us.

Pacaya is a well organised tour and nice hike, but I did feel the guides weren’t quite as outstanding and charismatic as those I’ve met on other hikes and treks in my month in Guatemala. Whilst I found it a reasonably easy hike, those who struggled felt more rushed to keep up with the group and there’s wasn’t much option for them to go at their own pace - they were being reminded that it’s a group hike and there’s timelines to meet. On other, much longer hikes, there were guides at the back and able to go at different paces. If you’ve done more challenging hikes in the country, such as Acatenango, Fuego and Xela to Atitlan trek, this will be a walk in the park. It might also be less exciting by comparison - if you’re short for time I’d definitely prioritise the more challenging hikes.

Very helpful. I paid too much for a Tour and the assistant via WhatsApp gave me immediatly a discount on the next bus drive i took. Even organized it for me when it was another agency! Muy bien*****

Owner's reply
Thank you for rating us!

Super recomendados para subir los volcanes Fuego y Acatenango. Constante comunicación para la reserva y compra. Respetan los tiempos establecidos del tour y los guías son verdaderamente unos héroes.

Owner's reply
Muchas gracias por tu calificación Fabiana. Nos alegramos mucho que hayas tenido una experiencia gratificante durante el tour de Acatenango y Fuego. Saludos!

I highly recommend this travel agency for its flexibility, promptness, and courteous service in handling my booking changes. They accept PayPal payments, eliminating the need for in-office visits. The private transportation to the airport was timely, safe, and comfortable. I’d love to book tours with them if visiting Antigua again!

Owner's reply
Thank you for rating us! We'll also be happy to welcome you in a future visit.

Excelente experiencia! Mario estuvo pendiente a cada instante. Muchas gracias!

Owner's reply
Muchas gracias por calificarnos. Nos alegra que hayas disfrutado tu experiencia.

Informative and well priced tour

Owner's reply
Thank you for rating our services. We're glad you found your tour informative.

One of the most memorable hikes I've taken. Both physically and mentally challenging. Overall it was an incredible experience and it wouldn't have been possible without the amazing guides we had! No one from our group was ever left behind. There was always a guide there to make you smile and help you relax to gain your strength. This hike is challenging! No matter you physical condition, it will test you. I recommend prepping well in advance. Practice walking at a steep incline with a packed backpacked.

Owner's reply
Thank you for sharing your experience and rating our service. We are glad you had a good time.

Mario was great, and we had excellent experiences (two female travellers) in Pacaya and Tikal. I felt really looked after and safe in all the exchanges, and appreciate Mario’s excellent communication and smooth organisation. Thanks so much!! ✅ Pacaya hike - smooth transport and lovely bilingual guide Carlos ✅ Antigua - Atitlan transfer ✅ Tikal tour - great driver and guide Henry. A bit of confusion at the start / meeting and whether the guide was priced in, but everything eased off smoothly All arranged with Mario through WA comms.

Owner's reply
Thank you for rating our service. We're happy to hear you enjoyed your experiences in Pacaya, Atitlan and Tikal.

Genial experiencia y muy recomendable

Owner's reply
Muchas gracias por calificarnos! Nos alegra que te haya gustado la experiencia.

Buena Experiencia

Owner's reply
¡Muchas gracias por tu calificación!

Fue una experiencia única y un excelente servicio

Owner's reply
Gracias por tus comentarios.

Súper recomendados, Turisteando es una excelente opción para conocer Guatemala, ademas de tener los mejores precios tienen un equipo muy atento y profesional 💯

Owner's reply
Muchas gracias Andy por dejar tus comentarios. Estamos para servirte!

Nice trip 😊

Owner's reply
We're glad you enjoyed your trip. Thank you for your review!