AVOID. My experience with Archway was nothing short of appalling. Their service was overpriced, dishonest, and completely unprofessional. In all of my developments, Archway has been the worst party wall surveyor I have ever had to deal with. From the outset, they charged me roughly £1,900, which was already well above the going rate for their services. Once this was paid, they became largely unresponsive, only reaching out occasionally to inform me of minor issues, which they failed to address properly. I explicitly requested, through my party wall surveyor, to be present at any site visits. Despite this, they went ahead with the final inspection without notifying me, seemingly to find reasons to charge me more. After this inspection, they claimed we caused damages that were clearly pre-existing and documented in the original schedule of conditions. We provided extensive proof, sent independent professionals to verify the claims, and clearly demonstrated that these issues were not our fault. Yet they blatantly ignored the evidence, refused to review the original documentation, and proceeded to fabricate problems. To make matters worse, they charged us an additional £650 for what they claimed was just 2 hours of work—bringing the total to an eye-watering £2,550. That’s over £200 per hour for a surveyor, which is completely unjustifiable. Worse still, throughout most of this process, I wasn’t even communicating with a qualified surveyor. The emails came from a PA named Sarah, who clearly pretended to know what she was talking about but didn’t. If I’m paying over £200 per hour, I expect to speak to an actual qualified professional, not someone playing at the role. The only brief encounter of professionalism I experienced was during Sarah’s annual leave. Another person, whose name I can’t fully recall but I believe was Louise, temporarily stepped in and actually listened to my concerns and documented them properly. Unfortunately, this glimmer of competence was completely swept away the moment Sarah returned, as everything was ignored once again. On top of all this, Archway’s handling of the situation caused significant stress and opened us up to unnecessary liability. They continuously fed the neighbour of the development unrealistic expectations and false hope, which escalated tensions and even led the neighbour to become aggressive. Due to the stress this caused my team, I eventually decided to pay Archway’s final, extortionate fee and come to an out-of-pocket resolution with the neighbour—leaving everyone happy except for me and my team, the ones who bore all the financial burden for this ordeal. To make matters even worse, I had to negotiate with Archway to lower the additional fee they tried to charge. They had the audacity to act like they were doing me a favour by reducing this completely unjustified fee, which should never have been added in the first place. The only reason this case is now closed is because I finally put my foot down and refused to let it drag on any longer. Had I not done so, this situation could have gone on indefinitely. Adding to the unprofessionalism, the person who appointed this surveyor—the owner of the neighbouring property—once told me, and I quote, "Don't worry, [my name], I will make him pay extra for all of this, and he's very tight with money." I can’t say for certain whether this is true, but if it is, it speaks volumes about the conduct of everyone involved. I will also be filing formal complaints with RICS and other relevant party wall associations. This kind of behaviour is completely unethical, and it’s not just about the financial burden they left me with—it’s about the principle. I’ve completed numerous developments, and if this is the kind of treatment I received, I can only imagine what other developers have faced. Archway’s lack of professionalism, transparency, and integrity made this an absolutely terrible experience. It felt like a calculated effort to exploit me for as much money as possible. I strongly advise anyone to avoid this surveyor at all costs.

Professional with attention to detail

Made the process very easy and service is by far the best we’ve had! Definitely recommend

Top team, they really value quality work and client communication

I got recommended by a friend and I’m happy I got in touch. They where great from start to finish. Reliable, professional and competitive with their quotes. I’ll be back if I ever need their services again.

Laurence was great. Highly recommend.

The team at Archway Party Wall were efficient and very professional, they really do go the extra mile and keep you update on the whole process from start to finish. Would highly recommend them.

Great service. Thoroughly recommend Archway. Laurence was really helpful and explained the process really well

I highly recommend Archway Party Wall Surveyors for anyone in need of party wall surveys. I recently used their services for my property, and I was thoroughly impressed. First and foremost, the team at Archway Party Wall Surveyors were professional and knowledgeable. They took the time to explain all the intricacies of the party wall process and answered all of my questions with patience and clarity. Their expertise and attention to detail gave me confidence throughout the entire process. The communication with Archway Party Wall Surveyors was excellent. They were responsive to my inquiries and kept me informed at every step of the way. This level of communication made me feel well-informed and reassured. The survey itself was conducted efficiently and thoroughly. The team arrived promptly, conducted a detailed inspection, and provided a comprehensive report that covered all the necessary information. I appreciated the clarity and precision in their documentation. Overall, my experience with Archway Party Wall Surveyors was exceptional. Their professionalism, knowledge, and excellent communication made the entire party wall survey process smooth and stress-free. I would not hesitate to recommend them to anyone in need of such services.

Archway Party Wall Surveyors were professional, efficient and gave straightforward advice. I can highly recommend.

Top service and great communication

Efficient, professional and very reliable. What else could you possibly want? They certainly helped take the stress out of an often stressful process. Would recommend.

Professional, knowledgeable and efficient turnaround. I'd recommend to others without hesitation.

Great professional advice! If you want peace of mind in a stressful situation I'd highly recommend Archways Surveyors. Thank you very much again for your assistance Chris.

Great service. Delivered our party wall on time despite a tight timeframe. Recommend

Very professional, extremely helpful & knowledgeable company. Highly recommended

Very professional company to deal with. Highly recommended.

Excellent service provided & stellar customer experience. I would highly recommend Archway Party Wall Surveyor to anyone in the market.

Archway gave exceptional service. They were very professional, efficient, knowledgeable, and easy to communicate with. I would highly recommend their company.

A fantastic service from a highly knowledgeable team. I would recommend without hesitation.

Archways quote was competitive, their communication was exceptional and they dealt with it matters swiftly. I would have no hesitation in using them again or recommending them to friends and family.

They certainly know their stuff! Great service provided, very reliable and highly recommended.