Our 12 year old greyhound passed away on a Sunday in our living room. It was an absolutely traumatic experience for all of us, but I thought the service provided was absolute top class. The wait wasn't excessive, we were given an opportunity to say 'goodbye', she was treated with dignity, and the driver was very mindful of our evident distress. Her ashes arrived by post the following Saturday in a simple pine box. I would definitely be willing to use the service again.