Accidentally ordered a Shiasha pipe as a gift realised the person id ordered it for already had the same one requested a refund mohammed quickly resolved the situation.

I recently had the pleasure of shopping at The Shisha Shop and I must commend them for their outstanding professionalism and customer service. Despite being an online shop, their dedication to customer satisfaction truly shines through. I encountered a minor hiccup with Royal Mail regarding the delivery of my item, but the team handled the situation with utmost care and efficiency. Their prompt response and willingness to assist me through the delivery process were truly remarkable. Their professionalism and commitment to resolving issues in a timely manner left a lasting impression on me. In today’s fast-paced world, it’s refreshing to come across a company that prioritizes customer satisfaction above all else. The Shisha Shop has undoubtedly earned my trust and loyalty, and I will not hesitate to recommend them to friends and family.

Recently, my partner inadvertently disposed of our shisha stem, leaving us in a predicament. Fortunately, Mohammed came to our rescue with his exceptional service and prompt assistance. We reached out to Mohammed to inquire about a replacement stem for our shisha. His responsiveness was impressive; he immediately understood our urgency and provided us with a solution even though he would be taking a loss as there was no spare parts so he decided to provide the stem from a different shisha set. Overall, Mohammed's professionalism, expertise, and commitment to customer service were truly commendable. He turned what could have been a stressful situation into a pleasant and satisfying experience. Thanks to him, I was able to enjoy the shisha yesterday for my birthday party and we couldn't be happier with the product and service we received. If you're in need of shisha-related products or assistance, Mohammed is undoubtedly the go-to person. His exceptional service and genuine care for his customers make him stand out in the industry. Highly recommended!

If I could give 10 stars I would, one of the best customer service I have Ever received and the 3 guys there extremely polite and patient and trust I ask alot of questions 😀 but they answered everyone and even give advise, I would never shop anywhere else. I couldn't stop telling the cab driver about there products as if I work there 😆 that's how pleased I am.

Really happy with the service, they took their time abs made sure I purchased the right product. Highly recommended!

I got a shisha pipe from these guys online and wasn't quite sure how to set it up. I gave them a call, and they were super helpful in guiding me through the process. I really appreciate their assistance, and I'm definitely going to be getting my flavors from them in the future. Thanks again for the help, guys!

The Two brothers are very helpful and gave me what I needed the same day plenty to chose from. The steamulation ultimate is Highly recommended.

This shop is amazing, super helpful with my purchase and super helpful afterwards when I was having a problem setting it up, since I’m new. Would totally recommend this place and will definitely be using them again for my shisha.

Amazing customer care i got help on the phone to make sure everything i got was compatible and at the best standards for what am looking for ! Definitely recommend +++

Even though they are mainly an internet business, I called up and went into store. I went in there knowing nothing about Shisha and left very confident that I had purchased the right pipe as a birthday gift. Customer service was phenomenal.