We've been working with Visitor Chat for almost 6 months, now. I have to say, it's been a massive improvement vs. our previous live chat solution - both in terms of leads and service. The Visitor Chat team of agents feel like a true extension to our business. Greg, the Business Dev. Manager, helped us get set up smoothly and our account manager, Ellis, is really friendly and always on hand to help. Genuinely, I think she may have answered the phone every time I've called, and has helped us with internal staff changes and setup. Overall, Visitor Chat has been a great business decision for us. Thanks, Sam.