Qick delivery on this sauna. Very easy to erect. Excellent finish. Xxx

Owner's reply
Thank you, Beryl! We’re so glad to hear the sauna arrived quickly and was easy to put together. Great to know you’re happy with the finish too. Really appreciate the 5 stars and your support!

I took delivery of my CenturaHeat 3 Person Outdoor Steam Sauna on Friday. It came very well packaged on a huge pallet, however China must be running low on their reserves of polystyrene and cardboards after this. It took 2 van loads to dispose of the packaging!😂😂😂. I built the units on Saturday, and it mostly went well, despite the instructions being very basic and not very intuitive or detailed. Fortunately, as an engineer, I was able to put it together fairly easy. I did have a couple of issues with the product quality and have noted these below: • Some of the timber supports for the heater guard / stand were broken, however I was able to glue them and supplement with some additional spruce timber supports to strengthen them. • The screws are soft material and do not fit well with UK standard Philips screw drivers and are liable to the heads stripping. • There would appear to be extra components of timber that do not appear to have any use and are not shown on the instructions. There also appears to be an extra top bench within the package, but no worries, it gives me a spare 😊 • The fixings for the external light were loose and I did drop the outside light due to the cable not being fixed and pulling right out when trying to tighten the fixings. The broken parts are some of the metal stays that hold in the glass, however nothing that cant be fixed with a little silicon! I then wired and connected the sauna on Sunday and it didn’t work / turn on. Being a qualified electrician and electrical engineer, I carried out some fault finding and found that power was getting to the unit and determined that the problem was most likely coming from the control panel and suspected that the RJ45 plug may be disconnected from the control panel. It took me a while to determine how this could be removed to check and finally discovered that you had to remove the front of the control panel which was a sticky label to access the screws to remove. Once removed, my suspicions were correct, the RJ45 plug had not been connected. Once I connected and re-assembled and powered on, everything worked fine. In summation, I would strongly suggest that Proline Direct has a word with their supplier / manufacturer about quality control. If it wasn’t for my electrical and engineering background, I would have had to refer to them to resolve the broken and faulty sauna, which would not only had caused both myself and the company numerous calls and frustration to resolve, but would likely have cost Proline Direct money. I had my first use of the Sauna last night and it worked perfectly! 😊 In the main I am happy with the service Pro-line Direct provided and happy with the product despite the poor instructions, broken parts and fault. I would suggest that if anyone considering this sauna and don't have the skills to put it together as I have to consider purchasing Pro-line Directs installation service. Thank you to Laura & Ollie for getting it here when promised.

Owner's reply
Thank you for taking the time to leave such a detailed review, David. We’re glad to hear the sauna arrived on time, was well packaged, and is now working perfectly. We also really appreciate your honest and constructive feedback around the instructions, fixings, and quality checks. This is extremely valuable to us and is shared directly with the manufacturer to help improve future deliveries. It’s great to hear your first use went well, and thank you for the kind mention of Laura and Ollie. Thanks again for choosing Pro-Line Direct.

great sauna, helpful staff

Owner's reply
Thanks so much, Steve! The photo looks fantastic — your setup is spot on. We’re glad you’re enjoying the sauna and that the team could help along the way. If you need any tips or accessories down the line, just give us a shout!

Very helpful staff members, I was impressed with their service.

Great products, fast delivery.

Owner's reply
Thank you, Elaine! So glad to hear you’re happy with the products and the fast delivery. We really appreciate the 5 stars and your support!

Super speedy delivery. Excellent service

Owner's reply
Thank you, John! We’re really pleased to hear everything arrived quickly and that you were happy with the service. We appreciate you taking the time to leave a review.

Had damaged panel and damaged heater panel but got sorted quickly. the item came quickly after ordering

Owner's reply
Thank you, John! We’re sorry there were a couple of damaged parts initially, but we’re glad we could get everything sorted quickly for you. Great to hear the order arrived fast too. Really appreciate the 5 stars and your feedback!

Product as described, works well as a communal resource for our development. Only criticism is the delivery was delayed beyond the stated date, but this is probably more down to the delivery service chosen by the supplier.

Owner's reply
Thank you for the lovely review, Helen! We’re really pleased to hear the product is working well for your development and doing exactly what you needed. Apologies again for the delivery delay. While it’s sometimes down to the courier, we know that still impacts you, and we’re always working with our delivery partners to keep things running on time. Thanks again for your feedback and the 5 stars. We really appreciate your support!

Great company easy to deal with, good product, would highly recommend

Owner's reply
Thank you, Mark! Really glad you found us easy to deal with and that you’re happy with the product. We truly appreciate the recommendation and your support!

Their attention to delivering a Customer Service Excellencec experience was very noticeable. Attention to detail and sense of interest in me the customer all delivered with a tad sense of humour was very refreshing. No problem in reccommending them at all

Owner's reply
Thanks so much for your awesome review, Ian! We’re really pleased to hear you enjoyed the experience — we always aim to combine great service with a bit of personality, so it’s great to know that came across. Your recommendation means a lot to us, and we look forward to helping you again in the future!

came to buy a sauna and got an ice bath to as a fair price was agreed. gym fully kitted out now! cheers guys

Owner's reply
Thank you for the 5-star review! We really appreciate you taking the time to share your experience. It means a lot to the team, and we're glad we could help. If you ever need anything else or have any questions, just let us know!