Crew was confident, professional and work clean. Clearly answered questioned, played out a clear plan.

My entire experience with installation of an air conditioning and furnace package could not have been better. From the representative from Excel to the installers. Every person I worked with was knowledgable, professional, and patient.

Quick service within 24-48 hours with knowledgeable people to help troubleshoot and repair the issue!

Great service overall

I didn't know if I would ever use this, but I did. My furnace stopped working on a thursday. Called right away at 7am. Dude that helped me on the phone wasn't the nicest. But KB service called me back about an hour and a half later and got someone over later that afternoon. Sean came. He was awesome. Figured out what was wrong with it. They needed to order part and told me Monday. I went and got some space heaters and waited the 3 days. On Monday kb service called me back, and said they were sending ado out. Again. He was super awesome as well and got my furnace up and running! Not sure if I should be leaving review for homesmart or kb.

Handled it! 🙏🙏🙏

Im still waiting for my “48 hour call back to schedule” 9 days later and it’s -7 degrees outside. I requested service for my boiler and got ghosted.

They fixed what was needed. Had to wait for part, but was happy with the results.

Every experience, they don't have any pets with them or not the right tools. It happens.

While some people have had negative experiences, I’ve had nothing but great experiences with Homesmart in the 2 years i’ve been enrolled in the program. I had two instances where I had to contact Homesmart regarding my furnace. Each time, I was reached out the next day and able to get a technician out in either same day or next day. The technicians were either able to fix the issue same day or order the part needed for replacement to fix it in under a week. Definitely recommend this to protect your home applicanes

The guys that came out to fix the furnace were fantastic. They even fixed something that the original installers screwed up.

To a little long to get return support for service.. the service company was excellent !

Hit and miss on how long the wait will be for service, but this last time it was only a few days.

UPDATE: It has been over 3 months, but this was just resolved and they did the right thing. I received a reimbursement from Home Smart for the full amount that I paid for having a separate service come out. This was still a big hassle with several follow-ups required and slow responses, but thank you Home Smart for making this right. Terrible! I've paid into this scam for 12 years. Air conditioning stopped cooling, so called to schedule an appointment. Their next available appointment is almost 3 weeks away!!! Completely unacceptable. They say it's because they have received an influx of calls, guess what - summer happens EVERY year. I don't know anyone who has an air conditioning stop working in December. Pretty sure they can plan accordingly. They should have more than one company that they contract with for their services. I'll gladly update this review if they make it right.

They were great! Friendly on the phone, showed up on time, fixed the problem. Very nice and professional in person. Used twice in two weeks and both experiences were great. Also fantastic communication. I'd recommend them to everybody!

Well worth every penny!

Fantastic! They've sent out kind, knowledgeable technicians for every repair. Worth the $$ especially if you have older appliances.

Lifesaver when your appliances go out at the worst time.

Professional..knowledge..friendly

Quick and easy to get repairs 100% covered as a part of the plan.

Install was great, service when I had an issue after install was non-existant. Do better.

Best thing I ever did was sign up for this service!!

When fixing broken water heater, technician broke gas line. Over a week without hot water which they admit was their fault. Supervisor got involved and made situation right by personally coming and replacing entire water heater.

Great people and great service

The tech that came out was very knowledgeable and he explained all the options that we had and what he was going to do to repair the appliance. We were super happy with our service.

KB service did the analysis and repair. Went above and beyond. Credit where credit is due, the engineer who helped me was knowledgeable and explained to me the problems. He fixed them and boiler system started up great. Initially I had another company do my yearly maintenance and recommend a new boiler! Cant beat old skool boiler engineers.

Outstanding service, No issues at this time...

Great service at a great price.

I have been using Xcel Energy HomeSmart program for over 15 years and couldn't be happier. Last week, I had no hot water. I went to work and called in for the Hot Water Heater repair. Before I even got home, the repair person had called me and explained they serviced the unit and replaced parts, and I was good to go. This was within hours of my first call! And by the way, again, NO CHARGE! Very happy with the value they provide.

Sadly, I live in an older home with older appliances. This has come in handy multiple times and has saved me a lot of $$! The companies that have come out is local and very easy to communicate with.

Furnace maintenance was performed by friendly and knowledgeable technician. Arrived on time and was efficient.

I am thankful for home smart and their program. It helps me average out and budget my monthly appliance repair bills. I think over the last 6+ years, I have saved money, at the very least have broke even. They've helped replace an AC unit, dishwasher and have repaired our washing machine several times. I'd recommend home smart for anyone looking to even out their monthly expenses to reduce the shock of an appliance breaking down

Everything went great from start to finish

Finder Appliance Repair was sent out by HomeSmart. They were excellent. Will request them again. I've been a HomeSmart customer for decades and have never had a bad experience with them.

Good service to have!

Swift and efficient to fix broken fridge

Home Smart services has always been fast and friendly professional service. It us a life saver when you need things fixed/replaced.

Everyone from start to finish was very kind and helpful with all my questions. Could not have asked for a better service.

Best service plan I have ever had! I have had centerpoint energy in the past and cannot even compare the two. Best customer service, quick response and hassle free repair. Service techs are very qualified and knowledgeable and fix the problem right the first time. Response time has always exceeded my expectations. Anyone would be a fool not to use this service.

Excellent

Every time I've used them they have been incredibly responsive and fixed the issues promptly. I do wish the website was more helpful and fully featured.

Leah was our repair person. She did an excellent job. She found the problem that was not an easy fix. She was personable and polite. We were very pleased with her service. Also the homesmart people taking care of the calls we made were great. Thank You!

Great prices

My experience was they cancelled three or two times and I haven't seen them and my furnace is running crazy

I highly recommend having this service. Very affordable and the highest quality service.

Prompt and courteous service Technician was from a local company which I apprecte

It's good deal to save money .

I would never be without HomeSmart. When an appliance or the furnace breaks down, you don't want to be frantically looking for someone to repair it. With HomeSmart, all the worry is gone. All you do is make one phone call, or make the claim online, and they take care of the rest. It pays for itself, especially in winter when pipes freeze or a furnace part breaks. A very convenient service!

HomeSmart installed new furnace at a reasonable price within the window of time that we desired. We were satisfied with the whole experience and would use them again.

Furnace tune up and water softener installation

Steve is always fantastic. He cares and is friendly yet professional.

After posting about my fridge recently, the repair company returned with another part & installed it quickly. It's now working well. I appreciate the quick & easy service of HomeSmart & Bilder Appliance.

I called Homesmart about issues with my AC on Monday night & got an appointment for Wednesday morning. Everyone that I had interactions with throughout the process was very friendly & helpful! The repairman was friendly, thorough & explained steps to prevent the issue from happening in the future!

Took 4 days for them to call me back

The worker was very efficient. A problem still exist with freezer door.

its kind of odd that the middle pic is the same as the google plY microsoft corp... picture

A little late but great

We have had HomeSmart for years and find the service to be a good value. Aside from a long wait for air conditioning repair in the beginning of summer, we always get fast service. We also have the replacement helper service and they have given us money towards replacing our oven, dryer, water heater, furnace and air conditioner.

Always hires the best people to fix what ever is broken.

The sub contractor Metro Heating and Cooling are nice, fair and honest.

Had to call and make an online request and wait a week to get a service agent.

Had Todd from home smart come out to get a quote for a new system (AC and Furnace). He was fast, honest and didn't play the price game all the other companies I got quotes from did. The company they used to install the system was exceptional. They did everything right from the braising of the copper to running a new line set to setting in the AC. I would save yourself the time and energy of multiple bids, with some rookie sales guys that is going to highball you on the first bid and then come in high at their final estimate and go with Excel. Have their seasoned pro's come out. tell them what you want and they will get it done.

Fast, efficient, and safe. A few hours after I entered a ticket through the Xcel website, the tech called, came over, and fixed our broken ignitor. Great service on a -20 below day.

I called Homesmart around 8:30. Kb called around 9:15 and the technician was here around 11:30. Heat was back. Pretty good service. Thank you...

Wonderful service tech's! Honest & helpful. HomeSmart was fast & efficient. Although we are going to revisit our plan. It seems our plan doesn't cover much. We might be throwing our money away on this.

Home Smart has been a good investment. Since we have new appliances at the cabin I'm going to check into HomeSmart to Xcel Energy in the Brainerd Lakes area.

Very great service to have! They also do tune up to your furnace every spring and winter!

They fixed my furnace. I’ve had them out at least 3 times so the amount of money I saved with homesmart is more than worth it! They’ve always been compassionate and professional!

Brady was very informative and respectful explained all the checks and tune ups for my furnace and AC.Thank you Metro

For the most part, I have had decent service through the HomeSmart service. However this Saturday we woke up to an AC that stopped working! With the forecast of 95 the following Monday- I wanted to get ahead of the curve and hopefully get something scheduled. I also reached out to one of my network contacts and had him come out and he determined that the motor is shot and it will need to be replaced. Meanwhile my wife called HomeSmart in the afternoon as we haven’t heard from the contractor yet. My wife WAS Told- we should hear from them on Monday!!! We don’t have an emergency!!! I thought this is a 24/7 service!!! My wife even mentioned that we have a company that can do it, but then we won’t get the $1000 refund... after over the years, we probably have spent $5000 on the plan.. Needless to say, the temp is 96 degrees outside and my thermostat currently reads 77!!! With the service coming (hopefully) tonight between 7-9pm! I can’t wait to see what they are going to charge with the extra fees to make sure the $1000 is in there....

We talked to them about what we needed, they set up a team to put everything together, and man what an awesome experience this was, professionally installed furnace and central air unit installed, wow, awesome job excel

My clothes washer stopped working and Fern came to fix it. He kept examining possible glitches while testing the systems and finally discovered the problem. I'm glad he was so tenacious; he was able to get it working without ordering a replacement part which would necessitate another visit by a technician. He's a very dedicated and thorough professional and a credit to your company.

I have HomeSmart service on my rental units and primary residence. Response time is always within 24 hours and often 1-2 hours.

Sorry for my bad rating earlier. I erased it. My only concern now is that it was too hard to get the info I wanted. Well, I cancelled Home Smart two months ago and I am still billed for it. Xcel, who is billing me blames Home Smart and Home Smart keeps telling me it's cancelled. I wonder how long I will keep getting billed?

Mike came out and identified the problem, the part was ordered and Tony installed it the next day. Problem solved! Thanks, guys!

Fast efficient service

Very capable technician. Answered our questions and explained everything in a way we could understand.

Walking through Home Depot one day and was approached by a guy asking about my furnace, which I already know was on its last leg, as it was 39 years old. I said sure send a guy out, and wow that was an experience. High pressure, fast talker, lots of flip charts and confidence builders and a contract if I signed right away would save me $xxx dollars. The guy was nice, but just too slick, and the total furnace/ac was going to cost $15k all together. Then, I called HomeSmart one day when I was reminded that I actually have that service, and asked for a preventative furnace cleaning. The service tech took time to show me the issues with my furnace and said it really needed replacement very soon. I asked to have a sales person come out and a couple days later Mike M. Stopped by. Comparing his style with Mr. Home Depot, it was night vs day. He was extremely knowledgeable and explained the differences in technology and installation issues. He did not bring any flashy flip charts, just a plain piece of white paper where he wrote down comparisons between my options. He explained rebate opportunities and why Xcel offers them, different amount for different efficiency levels, and he talked about the long time relationship between HomeSmart and their subcontractor installers. Remember when one has the HomeSmart service, if a problem occurs with the new furnace, it is HomeSmart that is on the hook to service the problems, so they don’t want problems. The total price all in for furnace and ac replacement $7,500, for a better quality more efficient unit. Mike left me with options and no pressure, “the price is good for at least 60 days” so think about it. Literally the next morning my furnace went on the blink. I fixed the minor problem by watching a few YouTube videos myself, but I called Mike and said let’s get it set up, I’m now worried about the thing dying. The crew came one business day later on Monday, and the installation was flawless completed that same day. The technology is amazing and explained to me in full by the tech who installed it. I feel so good about the purchase, and quality service and installation. I wish every company had such competent employees and transparent pricing. We love HomeSmart, it’s literally paid for itself many times over in our case. We’ve never had a bad experience with any service we had done by their contractors. Dryer, dishwasher, refrigerator, furnace and ac calls all in the past year or two.

We were so pleasantly surprised when we called HomeSmart for a replacement quote and they offered to come out that very same day! Mike M. was clearly very knowledgeable and spent time answering our questions and and going over our options. This is a great, affordable resource for homeowners.

They repaired my furnace and my washer so quickly. I'm very happy 🙂

We have had HomeSmart for many years and never a problem with the service

Homesmart was quick to take care of our air conditioner and our hot water heater needs this summer, professional, knowledgeable competitive pricing!

Excellent service and professional attention. Thanks for a job well done.

Responsive and competent.

Fern was very helpful and efficient in fixing our dryer. He contacted me the day before the appointment to ensure he had the correct parts, so there was no further delay. I appreciated his forethought and professionalism. Glad we have this service!

Our central air went out just as the hot weather was beginning. We called a few different companies as a matter fact 3 to get estimates and when Mike from home smart came out to our house he made an Excellent impression on us. Then when we saw what the cost would be along with the our credit that we get for having the coverage on all of our appliances we had to go with home swart.On the day of the install they were out here right on time 2 guys came out. Say we're done in <3 hours a wonderful job cleaned up after themselves couldn't even tell that they were here and we got a wonderfully new thermostat on top of the deal. So they did a wonderful job I would definitely recommend this company

Tim from builder appliance was great! He thoroughly explained what was going on and why my dishwasher wasn’t working correctly. Highly recommend Tim or Builder Appliance!

Excellent fast service i recommend homesmart for everybody😊😊

Tim from Builders Appliance was just at my home and repaired my oven which quit heating. This young gentleman was so polite and very helpful and knowledgeable in his craft. Thank you Tim.

Quick washing machine fix! Great service!

My furnace failed in February and the technician arrived in just two hours after I called---and repaired it. I'm so glad I enrolled in HomeSmart and strongly recommend anyone eligible for HomeSmart do so.

the homesmart program is excellent used it for two issues with appliances and both were staffed with excellent techs that determined the problem ordered a part and later installed it . from the time of my call to the response every step was very well handled and would recommend the program to anyone

Have had HomeSmart for over two years. We've probably put in 4-5 service calls over this time for our dryer, dishwasher, refrigerator, etc. Never had one issue with scheduling, repairs, and haven't had extra charges. Repairmen have been on-time and competent. Well worth it. 10/10 would recommend

Love the service HomeSmart provides! It's saved us many a time; so thankful for them!

Tim with builder appliances knows his job very,very well and went the extra mile

This is a wonderful service. Always considerate, fast and efficient. I really appreciate HomeSmart. Thank you.

Excellent, fast and friendly service. From first contact to complete repairs for all our home appliances. Sign Up immediately.

Tim from Bilder Appliance did an okay job fixing my washer.

Tim from Builders Appliance was at my house last friday fixing my dryer and Fridge. He was courteous, helpful and fixed both fast. Good job, Tim.

Tim with Bilder appliance was quick and efficient on fixing my stove issue

Tim from Bilder Appliance was very efficient and very nice to have in my home. He got the repairs completed in a timely fashion and I enjoyed having him.

I hesitated to sign up for this warranty service based on the reviews. My experience has been outstanding with 3 repairs

Tim from builder appliance has been here a couple times over the last year and is always very professional, honest in solving the repair issue and solves the repair as quickly as possible.

Tim from Bilder Appl did a great job. Fast and timely.

Tim from Bilder Appliance did an excellent job. Fast and professional. Highly recommend them for your repar needs.

I highly recommend having HomeSmart service! They contract with some very good companies. One of the companies they contract with is Bilder Appliance and they are fantastic!!! You never know when an appliance is going to break down and need to be repaired or replaced. In the last 6 months, I have had two different parts go out in my washer, two part in my dryer, my ice maker and a part in my dishwasher. I had the same tech named Dave replace all these parts and he is great and really knows all his appliances inside-out. In the past I have had parts go out in my furnace and my ice maker once before. I never had to pay one cent out of pocket for all of the service calls, parts or labor and that has saved me hundreds of dollars for which I am very grateful for this service protection program and I will never leave it (that’s for sure). I GIVE HOMESMART FROM XCEL ENERGY FIVE STARS FOR SURE, THIS PROGRAM IS THE BEST! Thanks, Patty Elness (Trevor's mom) Thanks, Patty Elness

I have had two service calls with Homesmart. One for our refrigerator and one for the electric dryer. 5 stars for both technicians.

Homesmart had me work with Bilder Appliance to complete the repair on my gas dryer. Rich was the technician sent to replace the belt that had broken. Rich was knowledgeable, respectful, friendly, and arrived promptly. Five stars all around.

Very happy have product replacement plan also have used for dishwasher and a washer, been very happy with tech services also.

Love Bilder Appliance! They call in about an hour after I talk to HomeSmart and normally come out to my home with in 1 day!!

Contrary to some of these reviews, i've had nothing but good, efficient service. Four visits, each one prompt, prepared, friendly, and respectful of my home. Not only have i had no problems whatsoever, but i've remarked many times to friends and family following a service call just how impressed i am, and how nearly amazing it is that a service like this could be so inexpensive! Def satisfied.

We've been very happy with our HomeSmart plan, and are glad to have it as an option. It has paid for itself every year we've had the plan.

The heater (furnace) was not working properly on the very cold day of winter, called for service, they responded that is not urgent!? Used portable heaters while waiting for service. The tech came on the next day, after called request for a service again. It's fixed.

I don't get the negative reviews I see here as I have had Homesmart for several years, and often recommend it to friends and colleagues. I have had only good experiences, and find it a service worth paying for. Response time on service calls are fast and they have helped me in several situations.

I am so thankful for HomeSmart. I get repairs without having yo dish out cash, because I've paid ahead of time. I have all my appliances listed for repair. I also was able to purchase a new hot water heater a few years ago and get reimbursed. This year i purchased a new washing machine and i will be reimbursed. Yeah!!! That's what i call storing up for hard times.

My fridge was on the fritz and through HomeSmart I was able to have a technician out in no time to assess the problem and find a solution. The tech was very friendly and did a great job of explaining what the issue was. Without the HomeSmart repair plan, I would have had to pay an arm and a leg to pay for parts to fix the fridge.

We have used the service 3 times over the years and all were very good. Two simple repairs quickly, and one an extensive and complicated boiler repair that the tech stayed late on Christmas Eve to complete.

Unfortunately had our AC unit go out. Thought it we could repair when I was informed we had to replace. From the initial visit Michael Moe and his team were thoughtful, thorough and professional. Shortly after the install a storm came through and effected our new unit. Once again our issue was handled quickly and efficiently. I strongly recommend their service and will certainly use them in the future.

Jesse Thomas from Bilder appliance did a great job, i thought this would be a standard two hour repairman deal but Jesse came right in got to work and was in an out in less than a half hour at the same time providing great service

Had new furnace installed. They were prompt and efficient. Cleaned up mess after they were done. Would recommend to friends. Very pleased with overall service.

We bought a house with old appliance and over the last 8 years or so, HomeSmart has helped us replace our air conditioner, furnace, dryer and repair our dishwasher and stove. They have given us great peace of mind.

Have had homesmart for quite a few years and when I call, I have always gotten a kind person that is very helpful. They have always come out and helped and or fixed our problems. I do have to replace our clothes washer, it cannot be repaired. I have replacement and have purchased one, I am hopeful that our return will come quickly, as our service has. I have never had a problem with any of our customer reps, or repairmen. I am so happy that I have this wonderful service.

Fantastic service. Great peace of mind. Just had $500.00 repair on dishwasher at no charge to me. Great for landlords or homeonwers.

I don't really have a big problem with the coverage, but the customer service is hit and miss. One time you will get a representative that isn't too bad and the next one snotty and rude. How much effort does it take to treat a customer like they should be treated. Sometime they sound like they can't get you of the phone quick enough. Today, I had a pretty good experience. Not sure I have ever had one that went out of their way to be cheerful.

I have older appliances, including my furnace and air conditioner so I find Home Smart a good choice for my situation. It has more than paid for itself in repair costs over the past couple years. I know at some point I will need to replace some items, but my furnace and AC are both 26 years old and the Home Smart technician told me they are still in good shape. Only minor repairs have been necessary since I signed up with Home Smart. The customer service and service technicians are very professional and good at what they do. Having Home Smart has saved me a lot of money.

Never really had to use them, but they were there if I needed them. I had some difficulty trying to cancel service because I moved out of the property. While trying to resolve it, I was contacted by a combative customer service representative, who did not even entertain examining my experience. Upon followup with Xcel, I was contacted by a supervisor, who was fantastic, and resolved my frustrations to my satisfaction.