I placed an order for a simple pearl necklace on March 6, 2025. I have not received the item nor have I received an acceptable level of customer service from SJ. I have patiently called, emailed, and chatted about once a month with them, and they NEVER FOLLOW UP and NEVER DELIVER MY PRODUCT. This is not acceptable service, and the product is listed as available to ship on their website. They are shady and cannot be trusted. I have asked for my order to be escalated for MONTHS, and I never get any more information other than they will follow up, which never happens.