The best in the business right here, we use them on multiple buildings. Kery Bruzzo is always professional, prompt and courteous. We have used about a dozen other exeterminators in Brooklyn and these guys are by far the best, hands down.

Mimi S

They are on-time and very professional . They do a thorough job and keep the pests away. I would recommend their services to others.

Constance T

They were very nice and helpful. Our issue was beyond there services and she made a great referral and was kind and professional.. thank you it all worked out for us because you cared enough to send us to another team who worked out wonderfully ...thank you thank you ..

Steven W

We have used a few of the more commonly known services in the area and continued to have ant issues that seem to be unresolvable. The desert heat and dry climate had ants seeping into the building. After some research and discussing potential options, I was referred to GEPC through a mutual friend. William arrived within 5 minutes of the scheduled appointment time and did a thorough investigation around the property. He explained that he was looking for entrance and exits routes outside around the perimeter. He then proceeded to investigate every room in the building to continue his search. After he had identified each and every potential route and cause, he discussed some options with us and provided some suggestions as if the property were his own. He went back to his vehicle, retrieved some tools and pesticides. The level of attention to detail and careful diligence to ensure that we would no longer have any issues was an immediate and uncharacteristic of our previous experiences of other companies. Once he had resolved all potential issues internal to the property, he asked for me to join him outside of the property where we found an immediate retreat of the ants and it gave us a clear concise path that was not present just a half hour earlier. William did not hesitate to continue treating the property, and thoroughly laid pesticides both in the retreat path and adjacent perimeters. We waited a couple of days and William returned to seek out the results. The planned work just as he had advised us and here 4 months later, we yet to have any sort of issue. We will be using GreenEarth from here on out. Great work and will highly recommend them to everyone we know!

Mayra G

Reliable and courteous service

Judith S

Professional. Outstanding. Thorough. Stopped our two month mouse infestation in its tracks. So far two months mouse free, after one visit from Green Earth Pest Control. Despite the ongoing attempts made by our super and his team, and by us, nothing worked like the work of the Green Earth Professionals. They were also sensitive to my concerns about any negative affects on our dog. They provided reassurance based on information. Our dog is fine. Our landlord has a monthly service contract with them. I would not hesitate to contact them to use them in the future. I have the utmost confidence in them.

Bonnie S

Justin K

Due largely to their review on Angie's List, we hired Green Earth Pest Control to deal with a rodent problem. They did excellent work. We dealt specifically with Josh and Peter. Josh quoted and scheduled the service and Peter did the service calls. The entire experience was excellent. For both visits, Josh very flexible with scheduling and Peter showed up within fifteen minutes of the beginning of the scheduled window. Peter worked quickly and cleanly. The quality of the work was evident: the rats died and the odor was eliminated. We are very pleased with their work and they will be our go-to pest control company going forward.

Will M

They were fine. They came quickly and I had no issues with them.

Pavan R

The very night he set up these bait boxes, I could heard the rats going in them, I had previously staged sticky mouse traps but the rats were either not falling for them or eat the traps to escape. Yes, these were big rats. It's day three now, and I haven't seen or heard a rat since the day I received Peter set up the bait boxes.

Hamish R

Had a routine visit from Will (after excellent service from Chelsea)--everything was explained clearly and dealt with in a timely fashion. We didn't receive our call beforehand to alert us to the time of arrival but it wasn't an issue in the end. Would happily use again.

Eva R

Easy Scheduling Their Professional on the phone Many times they were very effective, they always share the information for the products that they use they do follow up for services in case that issues doesn't go away, usually they check after 30 days, & do follow ups on service on a lower price They were very responsible with child safety

Shanti N

This is my first-ever website review (for anything. ever), but the folks at Green Earth were so responsive and service-oriented that I felt compelled to heartily endorse them here (after having spent a long time combing through Angie's List reviews, it only made sense to return the favor). Also, they seem to have gotten rid of the hideous sounds of little rodent feet - and for that, they've earned my eternal gratitude. From the moment I called, they took the time to ask questions about the scope of the problem I was having - and, given that some of my issues stem from living in a connected rowhouse in Bklyn - I appreciated that they were honest about what they thought they could and couldn't address. It isn't an overstatement to say that it felt like they were thinking with me about how to solve the problem vs. simply scheduling a service call. The technician (I think his name was Peter) who came to my house was fantastic - prompt, thorough, took the time to explain what he was doing, asked questions that helped him target his work/focus. From beginning to end, they provided some of the best, most thoughtful customer service that I've witnessed. And most importantly, so far (10 days later) the service call seems to have worked. The sound of scurrying is - amazingly, happily - GONE.

Luther S

They were extremely responsive, came on time, and were very helpful. They provided a lot of information and were easy to work with. I would definitely recommend them to others.

Victoria M

The Green Earth Pest Control technicians were respectful of my home and sealed all the entry points from pests. They were professional, polite, and effective. Communication with everyone at Green Earth Pest was excellent. They were friendly and patiently answered all of my questions and followed up with emails. I understood the process and what to expect every step of the way. I recommend this business.

Jordan R

Green Earth comes to my house once a month per my landlord's contract with them. They also have come on separate occasions to deal with other bug issues we have. Because my roommates and I seem to be the only tenants in the building who notice the bugs, we continue to have a problem. However, finishing up my year-lease in the infested apartment has been eons easier thanks to Green Earth! Every time I call and speak to Chelsea or Will, they are incredibly helpful over the phone. I also have had to request that they come earlier than I am scheduled because of my work week, and they have always been accommodating. The gentleman who comes to my house is very professional and always does what we need. I would not normally write a review about pest control, but this place has outstanding customer service (not just by crappy NYC standards; by my high standards).

Deborah L

Green Earth Pest Control has continually helped me with an ongoing rat problem and violations from NYC. They have written letters that I could present at a hearing to avoid paying a steep fine. They have been very responsive and reassuring, providing tips and resources.

Kevin Z

I remember when I first called them. just assumed they were like every other pest control company. but they're so much more, as I know now!

Danielle L

We have had our problems with bed bugs in the past. We've dealt with shitty exterminators using ineffective and outdated methods before. After giving our landlord an earful, he finally decided to hire a new extermination company that would finally get the job done. That's when he hired Green Earth Pest Control. It was frustrating to have to go through the entire process of washing/drying and bagging all of our clothes, temporarily moving our 2 cats, and turning our entire apt. upside down (we have more books, vinyl, and comics than most). However, despite extraneous efforts, it was all worth it after the proper and thorough job Green Earth Pest Control performed! Rather than just inspecting one apt, they inspected all of the apartments in the building and exterminated those that needed it, so that the problem would not come back. They were polite and informative over the phone, in person, and via email. After the major extermination, they come to the apt once a month to put a gel that takes care of mice and cockroaches, just to be safe! You are not wasting your time with Green Earth Pest Control!

Mark P

Josh represents the pinnacle of professionalism. While bed bugs are never a pleasant situation, my own was complicated by court orders, law suits and less than cooperative tenants. None of this phased Josh, and he was able to get in with a team to complete both procedures with barely a hitch. At every juncture he was communicative, deftly separated financial documents from tenant instructions and insured the servicemen were on time. He responds immediately and thoroughly to all phone and e-mail requests. I would be pleased to work with Josh in any endeavor, his superior service should serve as a model for any business.

Sami H

These guys were super responsive and professional, to a minimal but no less terrifying cockroach experience. Got a quick quote response after the initial email. We were walked through the process and got a detailed description of what we could expect. We don't have pets or children, but I wasn't a fan of loading my home with poison either. Made an appointment Monday afternoon they were there Tuesday morning, with a check-in call an hour in advance. The on-site technician had answers to all of our questions, tips for what to look for, what we could be doing wrong, and what to do if the treatment wasn't enough. They tell you upfront what you could expect to pay in that circumstance as well. Honesty couldn't ask for a better experience given the general awfulness of the problem. Will absolutely use them again in the future (although I'm hoping I never have to use them in the future).

Meyer F

They are great. They come when they say they will and do good work. I would recommend them to others.

Kelli H

My husband and I just bought a new house and a couple of weeks after moving in we started seeing spider beetles everywhere. Of course I freaked because they resemble bed bugs - anyhow we called in an emergency exterminator who "diagnosed" the problem and "recommended" a treatment (we'll refer to them as "bad guys" from here on out). The problem was that their method of treatment was NOT accurate. Fast forward four visits and over $1,000 spent with the bad guys - I call GREEN EARTH PEST CONTROL because I'm at my wits end. Josh immediately provides accurate information over the phone, the first gem being that the treatment method used by the bad guys is not an effective way of treating spider beetles. He tells me to vacuum and also schedules a visit to treat our house. Low and behold, 2 weeks later after frequent vacuuming (all the nooks and crannies as Josh recommended) and just one visit from GREEN EARTH PEST CONTROL we haven't seen a spider beetle since. Green Earth Pest Control is lovely to work with, knowledgable and effective. We've already set up a standing monthly visit to prevent any future issues. -Kels

Anthony J

They know what they are doing, are very professional, reliable, and responsive.

Leonard S

See above, I wrote it all as one review.

Lucy

The company was great. They were thorough and incredibly knowledgeable. They answer all of my questions and then gave me additional information for my own use during after care. Will, Kerry and Chelsea calmed my anxieties each and every time I spoke with them. And the exterminators themselves, Jay and Dave, were great! They explained to me what they would be doing to my home and what to expect when I return. It's unfortunate I came to this company with the issues I had in my home, but I couldn't have been more happier or satisfied with their service.

Levi S

I emailed the company thru Angie's list and within hours heard from Josh the owner. He was prompt and professional. It was clear to me what the next steps and pricing were for each service. Technician arrived on time and they always keep me updated as to when they will arrive. Peter was professional and courteous. Though no bugs were found, it helps to rule out bedbugs and fleas. He also suggested ways to control dust mites. Very knowledgeable and helpful. Overall, happy with their service and will use again.

Donnette S

Sandy F

Amanda C

Green Earth was able to send a tech over the following day. Before the service, I spoke to Kery who took the time over the phone to provide details on what to expect with the service. The tech, Will, provided a courtesy call before arrival and came as expected. He was thorough in his work and was patient with many questions. He was at all times, professional, pleasant and knowledgeable. After the service, we had a reprieve from the ants. They did come back and we recently had a followup service. However with the good service provided from the company as a whole, but especially with Will, we will consider using them in the future for maintenance as needed.

Rita O

I have had several phone calls with them. I feel that they are extremely professional, courteous, and helpful. I found them extremely honest. I have called other pest control companies where they presented the worst scenario. Where this man explained every possible scenario and not just the worst. I found that extremely professional and honest. i loved his professionalism in all my contacts from this company. I have been very satisfied with his integrity.

Natalie B

Very good service. The worker was friendly, able and willing to explain what he was doing, and very thorough. Everything went well and within a couple of weeks my home was mice free. I highly recommend this company.

Larry W

It went well. I don't have mouse anymore. They came and did a good job. I don't have any bad thoughts about them. I wasn't blown away but I was pleased with the work they did. I have worked with them before and I called them back. They quality was very good. They were very thorough. If I have the house, I probably will use them again.

Joseph J

We were very happy.

Lark C

Company is very polite, friendly even. I immediately liked the person who gave me the details, but at $180 for an estimate, I chose another company that made the estimate for free.

Mayra L

Excellent response time. When mice appears twice in the following two months, they immediately returned and addressed the issue.

Janie E

I had a dead rat problem & needed to find out how it got into my building & to prevent a recurrence. I spoke to Josh who arranged for one of his men to come over & diagnose the problem the next day; he figured out where the openings were & told me he could fix the problem. Josh arranged for a return visit & the job was done carefully, efficiently & with professionalism. His exterminator was very knowledgeable and pleasant. He came when he said he would & Josh accommodated my busy schedule. Josh was clear about the cost of doing the work & i thought his estimate was reasonable. Altogether a very pleasant experience. I recommend Green Earth Pest Control highly & would use them again.

Elizabeth R

I called and got an immediate call back from Green Earth with several appt. dates including one for the next day. The technician arrived as planned, wore booties and went through every problem area to get rid of ants. He explained everything he did and I haven;t seen an ant since--even though I was warned that the infestation could increase temporarily. The best part--no long term contract--like another famous company that wanted to charge $300 every month instead of $300 for a one time solution.

John A

Had called a few different pest control companies and received a recommendation to call Green Earth. Our tenants traveled and brought some bed bugs back home with them. We had several different treatment options from two other companies but they were not consistent in their approach. When we called Green Earth on three separate occasions they asked me to send in a photograph of the bug. The other companies wanted to come out to see and of course, apply a service fee. Green Earth did not do that. Unfortunately, they were confirmed it was bed bugs. They talked with us about our options and we went with them. Green Earth gave us very good information on how to prepare for the service. We wanted to do our part so, these bugs would not come back. Our tenants also had to prepare their apartment. Day of service we received a call from their technician advising he was on his way over to our home. David, the technician showed up on time. He even put booties over his shoes before entering our home. He had a cool Green Earth face mask so, had to have one and he was nice enough to give me one! :) When David was done he reviewed what the next steps we needed to take. He was great! A true professional! Fast forward - we had the Green Earth bed bug dog inspect our home and we got the all clear!!! I would definitely recommend Green Earth! Take care and stay safe everyone! Best, John

Amanda C

Note - I have NOT used Green Earth Pest Control services; this review is based on a call I had with Kerry. I saw what I'm 99% sure to be a flying cockroach last night crawling up my bed. He ended up flying behind my bed and I could not get him to come out. After an hour of crying, I decided to sleep on the couch and only slept for 4 hours. This morning I was determined to call a green/less toxic pest control to get some information and see what the next steps are. I called and left a voicemail, and in less than an hour, Kerry called me back. He was amazing - basically talked me through my tears and explained that 1 roach sighting is not cause for alarm and it's not necessary to have pest control come and spray something for no reason. He explained that I should monitor over the next two weeks, and if I do see something again, I should efinitely call back. I love that he wasn't trying to sell me something, but rather trying to give me the best help possible. He also offered to send over information about their cockroach service should I need it in the future. We then discussed ways to prevent an infestation, including using silicone to stop up any holes, washing all dishes, putting away all food, and Although I hopefully will not need to use Green Earth's services, I have to rate them 5 stars on their customer service.

Meyer F

I was very happy with the work done by this company. I liked that the poison they use is environmentally friendly. The crew was very responsive and professional throughout the ordeal. Overall, I was very satisfied with this company and would tell anyone to use this company.

Sandy F

Michelle R

Will was incredibly helpful and thorough - he arrived within the timeframe given, and took the time to look behind all the appliances, seal wherever he could, and point out any work we needed to do ourselves. He was very knowledgable and immediately found where the mice were coming from - he even left us some traps and steel wool in case we needed it for the work we were going to do ourselves. I had some questions about moths, unrelated to the mice, and he was happy to answer those, too! Very professional - would recommend and hire again.

Anthony V

Finally a service that is honest and doesn't milk you for every service. Chelsea explains what is involved and honestly tells you what you truly need and doesn't load on extras. Fully explains it all. Technician Peter advised me of his ETA & was on time. Explained what he was doing and next steps if necessary. This is the 2nd or 3rd time using Greenearth. I am so pleased with their service and professionalism.

I S

David is the BEST Technician at the company! I have basically met every technician at Green Earth that services my area and I am at the point that I want to request ONLY David going forward. I have used Green Earth since I purchased my apartment (6 years ago). Finally, this year the building secured Green Earth as our exclusive service. Thank goodness, David is our Tech for the building. He is professional, kind, respectful, thorough and knows how to treat the building. He is observant and knowledgable as to the building's downfalls and knows what to suggest to the Board for the longterm health of our building. He is also neat and tidy when doing his work and respectful of your apartment. I highly recommend Green Earth and specifically David if he is available.

Ferial H

Their service was excellent. They came and sprayed the house. The also came back a second time, without charge, to make sure the problem did not come back.

Dame H

There's so little to say when everything goes right! They communicate--email & telephone responses are prompt. They're knowledgeable and thorough; knowing where to look, including finding where the wall-to-wall carpet wasn't secured; knowing what to use and telling you exactly what it is; and last but not least showing up when they say they will and guaranteeing their work.

Jennifer N

If I could give them more stars I would! Friendly and thorough. Jake and Jack the pup came the same day I called. And they called for a follow up after my appointment! (Not the puppy) I was pretty stressed about possible bugs but they eased my worries. Excellent customer service AND Eco friendly. I would highly recommend them!!

Damian G

Green Earth does not make appointments, they offer a 5 hour window of time. I was relieved when Mr. Santos came at hour 2 rather than hour 5. He started right to work, and explained what he was doing, how he was doing it, about the safety of their methods, and on his way out the door he thoroughly explained the warranty. I was surprised a Manhattan operation would come out to Flatbush, but it turns out they also do a house across the street and down the block from me. Overall good experience.

Joan G

I had not needed serious ant control until last year. The Green Pest Control service person was friendly, intelligent, informative, prompt, accurate and complete at targeting the ant trails and nests around my house. We did not notice any harsh poison smells. The job has lasted since July 2021 and only now are we seeing the beginnings of ant scouts. If it worsens, we'll surely be calling for their services again.

Piper H

Everything went ok with this company. The crew was very friendly and professional during the visit. They were very easy to deal with. We did have to have them treat the house twice due to the infestation. The second time they came out they didn’t charge us at all.

Alice Q

The technicians were very good and professional as well as the person I spoke with over the phone.

Jen R

My mom's house had an infestation of the worst kind. Every interaction I had with this company from the first call to the service technician went flawlessly. I can't say enough good things about this company. Wonderful customer service, delivery of product, pricing and overall experience. Go with these people for your bug issues. FYI- I am on LI and they were able to treat the house.

Jackie P

Pet safe exterminators. Very knowledgeable staff who pays attention to your needs and respects your property.

Jonny

They resolved a horrible Argentine ant infestation of multiple queens in my home with one treatment. Within 24 hours every ant was gone. Friendly, knowledgeable and highly effective- worth every penny.

Fred C

They are fantastic. They are an excellent company. It was the first time I had used them. The serviceman was courteous very nice. They did a great job.

Edith P

Excellent.

Devorah H

Green Earth has been servicing our building for years. Both Larry and Glenn are wonderful technicians! They go above and beyond and are super communicative and helpful. We really appreciate them.

Charles L

There is nothing to say in particular. They coordinated well with my tenants.

Edwin K

They really go above and beyond in what they do. I'm a property manager and I'm impressed. They will make sure the job gets done right.

Michael H

Service was great! Our exterminator was very professional and explained everything he was doing in great detail, as well as what to expect afterwards. He took his time, did not seem rushed and was personable. The treatment began working within a few hours and now over a month later we have not seen any roaches for some time!

Vivian K

Will was quick, efficient and explained the process in detail. Saw results almost instantly. I would definitely recommend Green Earth Pest Control.

Penny M

They work very well with me from the purchase of my coupon. They contacted me and let me know that I could schedule my appointment at my convienence and I did. I found them courteous and professional. They called me 1/2 hour before they arrived for my appointment to let me know that they were on their way. They introduced themselves when they arrived and worked around the construction going on in my home. I couldn't ask for anymore. The only thing I can do now is wait to see if the chemical that they used, which by the way had no smell, works!

Lori S

This is my first time ever reviewing anything online but the owner and technician I worked with at Green Earth Pest Control were so nice and attentive that I felt the company deserved a good review. Despite the fact that I received an answering machine when I first called (and did not leave a message), Josh, the owner, called me right back. There was NO CONSULTATION FEE; Josh suggested I email him a photo of the 'pest' so that he could quickly identify the bug and recommend a course of action. Within 30-40 minutes, he had written back with the name of the pest, what actions I should take, how soon he could schedule a technician to come to my apartment and what the cost would be. He honored the 15% YELP discount for new customers, accommodated my day and time request (which was just two days later) and responded to every single one of my questions (which were many!) Now, the technician was just here yesterday so I cannot be sure GEPC has resolved the issue but they were certainly a pleasure to work with and I have every reason to believe that if the problem reappears, they will be more than happy to take whatever additional steps are necessary to rid our pantry of confused flour beetles :)

Saul F

Well, quick resolution deserves a quick revision and update. While I stand by my initial post, I must applaud Green Earth's management in their follow up response to my post. Within a few few hours of this post I received a couple messages from one of the owners assuring me they would be work with me to make things right. When I finally connected with them a few days later, they asked what I felt would be necessary to make things right - and let me know they'd hate to damage the relationship. My stance was the same on this call as the one prior, since the rain neutralized the potent 'kill' spray immediately after they came, they should come and respray the problem area, no more, no less. With little hesitation they agreed and scheduled an appointment. Today, was the service and as discussed, I was expecting them to simply respray a limited area and be on their way. I was surprised to receive a full and complete treatment of the home, garage, basement, both bait and spray and comprehensive explanation at the end of what was serviced, how it was serviced and what was different about this type of poison and bate that before. It was far more than I expected since it was essentially a complete service when I was only expecting a small portion of my patio to be treated. Now was this done with the hopes I would update my review? probably. Does it matter? not really. The point is, when the management learned of the issue, they not only followed up instantly, but went above and beyond to make it right - and as bothered as i was with their initial consumer service, I am equally as impressed with the management resolution.

Joanna G

Peter was professional, thorough, fast and kind. A pleasure!

Ari J

Seems to be successful thus far but only a couple of weeks since treatment.

Newyorkcity G

I am SO impressed with this company. I personally work at a company that makes sure the customer is ALWAYS first. I am used to the philosophy of relinquishing short term gain for long term gain. And this company has that philosophy. And as a result, I will be a paying customer in the future and likely, for a long long time (well hopefully i dont have a continuing issue with bugs but i digress). Here's the story: I'm getting ready for work this morning and I see a tiny little fleck on my couch. I pick it up and its moving. It's a bug. A small but noticeable one. It's sort of reddish brown, the body sort of looks round. I begin to FREAK OUT. I trap it, take pics and immediately scour yelp for an exterminator. I find Green Earth Pest Control at the top of the list and they have the most reviews (and all good ones), so I ping for a quote. But the yelp form has an option to send to four different exterminators in addition to Green Earth. I'm glad I did this bc I'm so much more appreciative of Green Earth as a result. Green Earth gets back to me in less than 10 minutes. I get a message, I call them and the lovely woman Chelsea asks me to send a pic to their email alias. They identify whether the bug is a bed bug free of charge based on the pictures. No push to come in for a consult, no fee, just the right thing to do that was quick. I send the email, she answers back after 30 minutes or so and confirms its not a bed bug but looks like a type of common beetle. I mean, talk about lifting the grips of fear from my entire being in one email. I thanked her and immediately set out to write up this review. She didn't make any money on me. For now. But there is no way that I am not going to use this company if/when the time comes for bug extermination. More so, I plan to shout this place from the rooftops to anyone who needs consultation and extermination! In case you were wondering what the other three companies responded back, here are direct quotes: "Hi when can I came by and inspect it thanks" "Thanks for reaching out the cost is $75 for the inspection, you can send us a photo as well sometimes we can determine what the insect is from that." "Where are you located" Only one other company was somewhat helpful in trying to identify over email. You can see why I was so impressed with Green Earth and how they resolved my issue and put my mind at ease.

Mindi &

Green Earth Pest Control is amazing. From the moment I called and spoke to Chelsea to the time Will, their incredible "man on the job" left the experience was beyond anything we had hoped it would be.

Marian B

Can't say enough about these guys: using non-toxic methods the entire waterbug problem was taken care of within one hour. Their service was professional, and thorough without the awful poison spraying that one associates with exterminators.

Jason N

Very thorough inspection. Pleasant and informative technician who informed me of the good news that I did not have an infestation and left glue traps as a precaution. This was a good idea and saved me the inconvenience of having to buy them. Whenever I called the office, someone polite answered and always got back to me quickly. No hidden fees. Everything was stated upfront and an invoice was emailed as proof of payment. Very professional all around. My first choice for exterminators from now on.

Katherine O

They were prompt, on time, did the work and left. They told us that in order to get the guarantee that we needed to have one hole that was larger than most filled by our own person. They were not able to do that. It seemed a little expensive but because of our experience with them when it came to bed bugs I trust that they know what they are doing and I am willing to pay for that.

Avraham M

Very professional and honest company. I would highly recommend using them. Josh the owner is very focused on customer service and his employees show the same effort. Great experience all around.

Alexis H

Incredibly effective, as well as professional and polite. We have had Green Earth in our building since January 2013. They were very professional during the bidding process, competitively priced, and have gone above and beyond in customer service. Their service personnel are incredibly respectful, clean, and cater to the individual needs of apartment owners (kids, pets, etc.). They are also successfully controlling our pest problem and helping troubleshoot areas we can improve to prevent the problem in the future.

Lauren B

By far the best customer service I ever experienced in all my time here in NYC. I sent an email late at night asking about an issue I was having in apartment. I received a call first thing today and was given the most helpful solutions possible. Not only was his interest ME and MY concerns, but he spent time explaining every single aspect of the problem to me. I cannot express how grateful I am and if there was an option to give a better rating that 5 stars I would!! THANK YOU