I admit, I was a bit wary of ordering a huge shipment of wood sight/unseen, particularly with the general quality of dimensional and natural wood these days you see at building centers. From the phone call to order, to the email confirmation, fast shipment, to receiving (what I consider two crates of GOLD), I could NOT be more pleased. Now this was a 700 sq/ft deck so it had to be sent LTL (less than load) freight, so it did take about 10-14 days to come 1000 miles. That's not bad at all on a good day, bud particularly with supply and transportation issues these days. BWD was on it! It was very obvious that my "little guy building a deck" shipment was still a true priority to them. Magnificently crated and selected Cumaru and Ipe. The quality of the shipment I received was fantastic! Now, (full disclosure), there was a snag in one of the items I received. I was crushed because I had not opened the crates for about a week due to space and time constraints and started freaking out about the hassle I (could imagine) I was going to have. I sent an email with pictures of my shipment and an explanation of the problem at about 4pm that evening (5pm in Georgia). At 7 AM (8 in Georgia), I had a phone call from Sam himself. If you've watched any of the informational videos on YouTube from BWD, you know Sam. If you haven't watched them and you're on the fence about Brazilian hardwoods, you should. Sam has done an incredible service to his entire industry with these videos. Anyway, we spoke, he was honest and upfront, and said "Yup, we screwed up, how can we make it right?" Then..... he made it right. I had the correct guard posts in no time, and they were perfect. So refreshing, and so relieved. We all make mistakes, but these days it's getting really hard to find anyone that will admit their own and strive to make it right. Bottom line, the quality of BWDs product, their service, and their genuine interest and investment in making sure their customers end up with the "full meal deal" was, for this guy, OUTSTANDING!!!!! Thank you Sam and all at BWD, you made my Wife's dream deck happen, with seemingly great ease. A real (refreshing) pleasure to do business with you.