Our old cabinets had been in place since well before we bought the house in 1992. They were a dark-stained wood and made the kitchen look dark and old. We decided to have a look at resurfacing. We had a couple of contacts with people who didn't really look very reliable in spite of their high price. We called Kitchen Magic based on reviews i read in Angie's List, and the salesman came to discuss the job and make suggestions. One of the suggestions was to replace the swing-door cabinets below the counter with deep, sliding drawers. This was pure genius, and really made optimum use of the space we had. This idea also enabled us to eliminate a large ceiling-hung cabinet that cut the room in two, so we had one large kitchen/dining room area. Finally he sat down to work up a price, and came up with a figure north of $24000. We wanted the work, but simply couldn't afford it. There was all sorts of hocus-pocus with "buy now" discounts that knocked the price down to about $22000. We thanked the guy and sent him on his way. A little more than a month later, he called back and said he was prepared to make a special offer. Suddenly the price for the whole kaboodle dropped to the high eighteens. We finally signed for just a bit under $19000. We had selected the color for the new facing, and the knobs to put on the drawers, etc, but the draughtsman they sent along spent 2-3 hours drawing up a plan for the work, in every minute detail. I was impressed by both his competence and his demeanor. He drew up a plan and a bill of materials for the entire job, down to the last tiny detail, and went over it with me, asking for my signature. We had heard friends' horror stories about contractors that come and tear the kitchen apart, and then take months to get the whole thing put back together Due to summer plans, we weren't able to schedule the work until August, almost two months later. The week before the work was scheduled to begin, a truck showed up with a complete 'kit' of all the materials need for the job, and the following Monday morning, the craftsman, Art, showed up to begin the work. I asked him how long it would take, and Art estimated one week. Art got to work immediately, and worked very long hours and with great precision on the job. Hw worked long hours removing the bits that needed to be replaced, and prepping the surfaces. One day that week he spent at home measuring and cutting the laminate. He worked really hard, and the one-week estimate he had given me turned out to be eight straight days, 10-12 hours a day. He was done by the following Monday afternoon. One of the replacement cabinets that they had sent wouldn't fit in the space allotted, because the wall was lath and plaster, and the cabinet that was sent was slightly too deep against the uneven wall. Art phoned the factory, and they re-fabricated a new cabinet which was delivered the next day! During that week and a few days following we were without a kitchen, until the granite guys showed up with our new countertops, the following Thursday. The two HUGE guys got the new granite in place, and cut out the holes where the sink and the glass cook top were to go. They were there for about 3-4 hours. After they were gone, I noticed that the seam between two of the slabs was uneven, so I called the designated project manager at Kitchen Magic. He gave me an appointment two days later, and a craftsman showed exactly as scheduled, and reset the seam so well that I couldn't find it anymore. The only work remaining to be done was the splash tiles along the wall over the countertop, and the craftsman showed up exactly on schedule, and did a great job. So all told, we got the job finished in about two weeks -- everything from soup to nuts. I must say that I was very impressed by Kitchen Magic's organization and efficiency. The whole project was overseen by Matt McInerny at their office, and everything was done with military precision. After a month or so of living with our new kitchen, we decided we wanted to have a pull-out trash can in a small cupboard next to the sink. I called the project manager, and he said "No problem, we'll take care of that." They shipped us the mechanism and sent out a craftsman to install it the following week. No charge. The only thing I can say was a slight glitch was the warranty for dry-treating the granite countertops. We had paid extra for this, and it has a 25-year stain warranty. In order to get the written warranty, I had to send numerous emails and make numerous phone calls, and it wasn't until December that I finally received the document in question. All's well that ends well.