Exceptional Experience from Start to Finish - INITIAL CONSULTATION
I’m planning to document my entire journey with Dr. Jeneby Plastic Surgery through multiple reviews, so future patients can get a complete picture of the experience from beginning to end. This review covers my initial consultation, and I’ll be sharing updates after my pre-op appointment and surgery.
From the moment I walked into the reception area, I felt welcomed and at ease. The atmosphere was comfortable and inviting, and I was pleased that there was minimal wait time. The entire team demonstrated exceptional professionalism and genuine care throughout my visit.
My consultation began with Ashley, the medical assistant, who was absolutely wonderful. She was kind, welcoming, and incredibly thorough in gathering my medical information and history. Ashley took the time to explain the entire procedure in detail, covering what to expect and what would be involved every step of the way. Her professionalism and warm demeanor made for a comfortable and reassuring experience overall.
Next, I met with Dr. Thomas T. Jeneby, and I can honestly say he EXCEEDED all EXPECTATIONS.
Dr. Jeneby is not only an outstanding surgeon but also a remarkable person. His professionalism and extensive knowledge were immediately apparent, and he explained everything in such comprehensive detail that my husband and I found we had very few questions left to ask. Dr. Jeneby was so conditerate and valued our time together he was unhurried and took his time throughout the consultation. We never felt rushed, and he made sure we fully understood every aspect of the procedure extensively. His beautiful, calming, comfortable office setting added to the overall peaceful experience, because of Dr. Jeneby, Ashley, and Burt we left feeling completely confident and comfortable about moving forward with the surgery (BBL & LIPO 360) scheduled for a few weeks from now.
The final part of my visit was with Bert, the financial consultant, who was equally impressive. Let’s face it—discussing costs and payment is rarely anyone’s favorite part of any medical procedure, but Bert made the entire process comfortable and stress-free. He was professional, helpful, and incredibly skilled at presenting various options and strategizing to work within our budget. He patiently answered all our questions and made everything feel manageable and even pleasant. His professionalism and personable nature truly stood out.
Every single person I encountered at Dr. Jeneby Plastic Surgery demonstrated exceptional professionalism, knowledge, and genuine care. The entire team worked seamlessly together, and my appointment flowed smoothly without any unnecessary delays. I’m thrilled with my decision to choose Dr. Jeneby’s practice and look forward to sharing my continued experience through future reviews.
More updates to come after my pre-op appointment! Can't wait. Let's Go!!
Barbara Caldwell