I had some challenges navigating a repair through my insurance and reached out to Pacific Auto Body for help. I ended up speaking with Caitlin Boen, who truly went above and beyond to assist me—even though she didn’t have to get involved. She stepped in, took the time to understand the situation, and ultimately helped get everything resolved. Caitlin is one of those genuinely kind, warm-hearted people who makes a real difference. Pacific Auto Body is lucky to have someone like her—she made a stressful situation so much easier. Highly appreciate the support and care!

Very honest and legit folks here! Michael was transparent , super helpful and walked me through the process and cost breakdown 10/10 on everything

Excellent customer service. I like that they have a live person answering the phone rather than going to VM. Pleasant waiting room as well.

Nick Raser and the team are magicians. They transformed my car back to it’s original state after the accident. There’s a reason why everyone says Pacific is the best in town. Because it’s true. Thank U!

Pacific Auto Body did a great job getting my 2024 Model 3 back in order after an unfortunate incident involving a work truck and my parked car. Luckily the driver left a note and the entire repair was paid for by their insurance. Johanna at Pacific Auto Body was great to work with. She coordinated with insurance to make sure everything was covered and kept me updated at every step. She even went as far as getting me checked back in after repairs were completed to address some unevenness in the hood. Total repair time after dropping off my car was just over a month to fix hood, front bumper, left headlight, and left front quarter panel. About a week of that time was just waiting for insurance approval so I’d say a pretty quick turnaround especially for a Tesla. Really hope I don’t have to come back for a long while but glad to know they are such a great option.

Pacific Auto Body came highly recommended to me by Mercedes of Seattle Service department. They specialize in Mercedes, BMW and Tesla auto repairs. They will work with you through insurance or out of pocket. They were quickly able to get my part ordered, and my car scheduled for repairs. My turn around time was just over 2 weeks. Their mechanics flawlessly repaired my car. Johanna was easy to work with, had timely communication and set realistic time and service expectations.

Highly Recommended!! Carlos and the entire Pacific Auto Body crew are the very best and totally focused on client care and the best outcome for the repair process. Over the last 5 years we've had multiple situations where repair services were required and have always found our way to Pacific Auto Body. The most recent experience spanned the last few months of 2025 (nothing to do with Pacific Auto Body). The external delays were unavoidable and Carlos helped to expedite and ease the process at every step possible to ensure we were taken care of and our car was returned to us in better than new condition. Could not be more pleased with the support from Carols and everyone at the shop or be more happy with the final results of the repair. Best repair shop we've ever had the opportunity to work with.

I had an excellent experience with Pacific Auto Body following a significant insurance claim involving a late-model Tesla. From start to finish, their team was professional, responsive, and extremely knowledgeable. They handled the inspection, documentation, and coordination with the insurance carrier flawlessly, which made a stressful situation much easier to navigate. Their estimate was thorough and accurate, and they were clearly familiar with the nuances of Tesla repairs and total-loss evaluations. What really stood out was their communication and attention to detail. They kept me informed, answered questions promptly, and worked cooperatively with the insurer to ensure everything was handled correctly and efficiently. It was clear they advocate for doing things the right way, not the fast way. I truly appreciate the help and professionalism from Nick and the entire Pacific Auto Body team. If you’re dealing with an insurance claim—especially on a Tesla or other modern vehicle—I would not hesitate to recommend them. First-class operation.

I had a Great experience, if you have a Telsa take it here they will get you taken care of at a very competitive price! Great work and great people.

Professional, competent, high integrity and welcoming. Needing auto body work is never something you wish for, but they made the process easy and a positive experience. The pricing seemed reasonable, and they handled the insurance claim and rental car for me. Excellent customer service! 10/10!