They keep you posted on the progress of the repair through frequent emails. This way you know when your car will be done. They handled all the insurance. I made one initial phone call and they did the rest. Good people to work with. Car looks great!

I felt as I walked in the door I was in good hands. The woman that greeted us was friendly, professional and kind. I loved getting daily texts regarding the work and the expected time of completion. My car looks brand new. Excellent job!

My car was dirtier after getting the car back and inside my car was even more of a mess. All my stuff was unplugged and my settings were changed and I still hear a new squeak after getting the car back. Edit.. After posting this they called me back and they apologized for the car being dirty and going to look into the squeak issue tomorrow, updated from 1 to 3 stars and will update again after that Edit.... I was asked to bring the car back in today and they got me in soothe rental car and they ended up fixing the weird sound I was hearing and detailed my car and got it back to how it was and I'm much happier now and thank you for the awesome service, 5 stars earned and I'll bring my car back here if I ever need repairs.

They did everything they said they would, and did it well. Katie explained the whole process to me and helped made certain I knew what I needed to for the insurance as well.

I love Cascade Collision Repair in Orem, because they always provide excellent customer service. My car was rear ended, and Cascade replaced parts and painted my car very nicely. My car looks like brand new again. They provided me a Honda Civic to drive while my car was in shop. I feel sorry that I didn’t have time to fill out the gas tank for them, but they said please don’t worry about it. Skyler is amazing, and she was the one helped me through my difficult time after the car accident. I am so happy that I can drive my car, and it looks like brand new again. ❤️❤️❤️

Great customer service, outstanding quality workmanship, very reasonable cost, job finished ahead of schedule

Very fast and great communication

Repair amount changed when told insurance not going to cover. Went up

Excellent customer service experience!

Cascade Collision is all around AWESOME!! Katie is great to work with and the beautiful work done to my car exceeds my expectations. I got my car fixed & good to go 2 days ahead of schedule.. AMAZING!! Thank you CASCADE COLLISION & Katie for your EXCELLENCE!!:)