I had the best experience at Cascade and I'm beyond happy with the results. Unfortunately my car was hit while parked so I woke up to a text about it and low and behold the picture of the damage to my poor car. The staff was incredibly friendly and it was a pleasant experience from start to finish including both my time spent inside the very clean building to outside where it was not chaotic or crowded. My car looks as if no damage had ever happened and everything matches right down to the specific specialized red sparkling paint that comes with my 2023 Hyundai Elantra. At one point I needed to grab a couple things out of my car in the middle of service as well which I knew was inconvenient but one of the staff members was extremely accommodating and friendly and retrieved those for me which she didn't have to do. It sucked that with the extensive damage my car was in collision repair for about 2 weeks and my only job is Lyft nowadays, however, they did give me that estimated time that my car would be out of commission from the very beginning so I was able to be a little prepared and found other ways to make money in the meantime for bills. I think my only slightly negative thing I have to say is that my dad was the Co-signer to my car (Long story short, I had the income and credit score over 700 at the time to purchase the vehicle in 2023 but the sales lady wouldn't sell me the car because of some previous debt that collectors were trying to collect on but they're never getting because I'm not paying for a service I never received, and my dad wanted to help me get the car that day and that was the only way she'd sell it to me 😒), and I'm the primary owner yet every update that happened with my vehicle was originally going to SSGT Jerry until I called to please contact my number with updates which is what I asked for originally when dropping off my car... It's not exactly helpful to update someone about a car who isn't the primary owner and who complains every time he is contacted about my car for anything but it's ok. 🥲 Insurance took care of everything too since I was not at fault, (obviously, no one was in the car since I was asleep).
But if something were to happen to my car again, I would 100% trust Cascade to do the repairs, my car looks flawless as shown in the second picture. 🥰
Thank you so much, I'm so happy with the results ❤️