



Trustindex verifies that the original source of the review is Google. Probably somewhere between 4 & 5 stars.
I think they do provide standard tours, but I did a customized tour with them, whereby I gave them a list of places I wanted to visit, and they put the pieces together into a cohesive logistical schedule. We ended up with a schedule that had guides-drivers for some days, just drivers, and some free & easy days.
Very responsive and flexible, easy to work with.
Not sure if they have their own KTC guides/drivers, but the drivers/guides I worked with in Jeju/Busan/Gyeongjyu/Andong/Seoul all seemed to be sub-contractors.
Not a problem there as all of them were helpful, kind, and went out of their way to make us feel welcome in their respective cities. In particular, shout out to Mr Kim @ Busan, and Mr Austin Choi @Gyeongjyu/Andong. Ms Mia Moon @Busan went the 2nd mile to ensure we could access our accommodations, as the instructions given to check in were confusing (booked through Booking, not KTC).
The weather played havoc with our schedule, rainy and very windy on some days. Not a problem for our drivers-guides. They pivoted on the dime to recommend alternatives and were very flexible in accommodating changes when we were tired or wanted to add/drop different sites.
Very importantly, almost all of them knew where the good local places to eat were and we enjoyed our lunches very much!
Gray Jang, the scheduling manager for KTC is very responsive and is on top of things. We had a few minor hiccups/changes and these were dealt with efficiently and effectively.
The one minor note I would flag is for the traveler to check through the various sites for themselves. There are a couple of places that were closed/inaccessible to visitors, but showed up in the schedule because I did not know originally and so asked for them. I caught those on a later review of the schedule and KTC had no problems making changes. (Be nice if they flagged it in the first place). Also it would have been nice if some form of evaluation/feedback be provided by KTC on the schedule in terms of logistical viability, (eg timing, long days, distances, etc) given they are on the ground and are familiar with the local conditions. That said, this might be difficult to do as different travelers have different expectations and worse still, have different attitudes towards feedback!
Overall, I would recommend working with KTC especially if the traveler have quirky requests, or are unsure of final plans. They are flexible and easy to work with so that makes planning and execution a lot less stressful!