Recently had a service at the Melbourne location and was very happy when I picked it up. Almost looked better than when I purchased it. Totally professional experience from the always welcoming staff who really care about you and your bike. Would not hesitate to recommend them to anyone interested in an e- bike and aftermarket service.

Fantastic service, great price, and a life-saver when commuting with 2 kids. Cannot recommend highly enough!!!

excellent service. great bike . great people to work with.

We've had our GSD Tern for 2 years and it has made such a positive influence on our lives! We thought we'd lease to give it a go, we can return it if we didn't use throughout winter but we have used it non stop rain hail or shine for 24 months. It's our second car, yet its better than a car! Lug+Carrie customer service team ALWAYS helpful, responsive, kind and local team with personalities not AI bots. We just bought the bike outright from them. Highly recommend!

Absolutely amazing 🤩

Lug + Carrie take great care with their bike services, I can always trust I'll have a smooth ride.

I needed to swap out some accessories on my Quick Haul subscription as well as get the light fixed. Love having the mobile service so it could be taken care of whilst I was working from home. It needed to be taken into the shop in the end and I was given the option to have it dropped back to me or the faster option of me to collect it from the shop which was in this case easier. Love the flexibility. Loving our seat and have had no problems w the lights since.

Lug n Carrie bike has been brilliant. Highly recommend. It’s a great way to commute to work and see the city! Will 100% use the service again. Big thanks to lochy and Sarah for always helping me when I’ve needed it! 10/10 customer service. Thanks again guys!

Our ebike has been a game changer for our kinder-work daily commute - now we can go down quieter but hilly side streets that I was avoiding in my regular bike without getting to work sweaty. It is a super stable bike, always feels balanced even with a kid and a big load of stuff. Our kid loves the bike. We can store so much stuff in the side panniers, and on the front - toy library hauls, a week of groceries, overnight camping gear on rail trail rides - you name it. Service is excellent, any issue we've ever had has been solved quickly.

Great service. Got my bike back to perfect condition