Booked here for 2 night stay in the hideout, when i checked in young lady wasnt very professional, forgot to give us keys and hockey accessories as I walked back in I could hear her laughing about it to soemone else. The room I dont feel like it was well layed out, the cooking facilities wasnt very good, griddle was dirty and cups wasnt very clean. The shower was terrible very cold came back home ill from it, sauna didnt evan work couldnt feel any heat stayed the same. Very disappointed about the hot tub it wasnt clear anywhere that states you have to keep buying extra wood so it cost extra money every 4 hours to heat the hot tub, one of the biggest annoyances was the list left to follow at check out, I have paid to come on holiday and to have a break, not clean someone else's property, if it was cheap I wouldnt mind but we are charged a premium and then expected to clean and put away everything otherwise face a fine, they even had the cheek to ask us to empty the hot tub after we checked out! Im also allergic to cats and there was a cat that kept coming into our room and couldn't get it out, no where does it state there will be a cat constantly roaming around freely! All looks very nice but lacked service and thought for the paying guests, everything felt like it was geared to the convenience of the staff not guests. Very disappointing 😞

We had a lovely two night stay here in March 2026, the outdoor area is fantastic for evenings enjoying food, a soak in the hot tub and a game of pool. Our teenager approved , and that's a good sign. The staff were all so friendly and helpful. Such a welcoming atmosphere. The only comment I have is that the shower room/toilet is tiny, but thats all.part of the glamping experience.

Always sick coming here

Stayed in The Lodge for 3 nights and the best way I can describe it is, it's nice but not for this price. At £175 a night, it's hard to justify that price when you look at some of the properties on websites you can rent for £175 a night. Some niggles we encountered during our stay: •The place is pretty small. We weren't expecting big, but this place is small. The Lodge is advertised as suitable for 4 people but there is zero privacy between the bed and the living room. •The bed and fold out sofa and incredibly small and super uncomfortable. It was like sleeping on an old ironing board. •As soon as we walked in, our little one almost got cup up on a rusty part of the fireplace that had been pulled away from the main body. •The hot tub filter wasn't fitted correctly, so by day 1 the hot tub turned slimey. Staff did respond super quick and sorted it first thing in the morning. •There was a scum ring where the old toilet seat used to sit that had not been cleaned and the shower had no door, so you had to mop the toilet and floor after a shower and the exposed boiler really killed the spirit in the room. •The sauna is a one person sauna and when you put water on the stones, your legs get peppered with scalding water. 2 people can fit in with a squeeze but person 2 is literally sitting over the fire and will get a steam volcano up the pooper when the water hits those stones. •The constant background noise of the M58 and local factories really took you away from the seclusion the place is trying to convey. •The decking between the hot tub and Swedish bucket was always wet and slippery with slime. It was wet when we arrived and wet when we left, even when the surrounding area had dried out. •People were constantly working and walking up and down the path next to The Lodge from as early as 08:30. Who blows leaves at 08:30 in a secluded getaway spot?! •The is a little grass patch with park right outside the front door of The Lodge that people played on. Again, not really a relaxing secret getaway when it's Dads V Lads Friday 4 meters away. •You can see into the other huts from your garden spot and the fence is full of holes and gaps. Bit is a pervs hot spot considering anyone can walk over the fields at any time due to having no real barriers. Lots of little niggles that really took away from that £175 a night, Secret Garden feel. I kind of feel like The Lodge was attempt number 2 after The Getaway and the other rooms may have just been better, with improvements upon improvements as the place had more practice. On a positive note though, this place is family run and has only been going for 2 years and they've nailed some areas. •We booked maybe a year before we actually stayed and the communication throughout has been amazing, second to none. •The welcome book they send out before you arrive is the best I've ever seen and that includes some of the so called premier hotels and businesses. •You can tell that this place is being built by people that care, as there is a lot of ambience being poured into the place in spots dotted about the place. It's just ruined when the magically fairy tree all lit up has an old hot tub leaned up against it or the bin under the palm trees has the back end burned out of it. Plenty of 5 star reviews and happy customers, so make your own judgement. My expectations may have been too high after waiting a year to actually experience it myself. Try one of the other rooms, rather than The Lodge.

So myself and my sister in law booked this place for a romantic get away which we was mis sold that it’s same camp but individual pods suitable for 4 as we was aware we was on the same site. now up on arrival there was one pod for 4 apparently and a double bed and sofa bed. the customer service was fowl. there was no refund given or offered never mind accepted. this is fowl. i felt discriminated especially when i have OCD and i need my space. this wasn’t taken into consideration after numerous phone calls. this was in acceptable and ile be taking this further. DO NOT BOOK THIS AS A COUPLE IF YOUR DOUBLING UP AND EXPECTING YOUR OWN POD AS THATS NOT WHAT YOU GET. And the girl ok the phone is fowl and rude. definitely needs a reality check.

Amazing little get away, we travelled 4 hours and it was definitely worth it! Can’t wait to come back! Calling the pods luxurious feels an understatement! Absolutely spotless on arrival, the communication was second to none. All staff were super friendly and helpful, a particular shout out to Andy the site manager who was so friendly, down to earth and helpful