I was recommended this store by friends, but am very disappointed with my experience. No one greeted me as I walked in, I almost thought there was no one inside. Three minutes later as I’m browsing, another person walks in and is welcomed warmly by staff.
I’m the type of person that likes to walk through the entire store to get an idea of what I would like to try on. There was a staff member straightening the clothes I was looking at as soon as I touched them, almost following me, making me nervous. Still no greeting whatsoever, just eyeing me even though I smiled quickly at them.
Despite this, I still wanted to try on. That same salesperson helped me into a dressing room. They were not personable at all! Not trying to talk to me about the piece, despite me attempting to make conversation. Other people were being helped around me, but it seemed like they all were regulars.
As I was deciding if I should buy, the lady who was supposed to be assisting me was already helping another customer who had walked in and got greeted with familiarity. Throughout my entire shopping experience, I felt like I was intruding on a closed group. Felt very clique-y to me, and felt like my money was not wanted.
I was so put off, I walked a few blocks away to the Yohji store where I spent my money and got a better experience despite not being dressed to the nines that day.
My advice as someone who used to work luxury retail, treat everyone who walks through your store equally!