Wonderful customer service. Very close to Narita Airport. They picked us up at our hotel, and gave us a ride back as well. Very good and safe car. I highly recommend Relax Rent a Car.

I had a lot of questions about parking in Tokyo, and they even went with me to a convenience store and explained everything to me. I didn't expect them to be so attentive, but thanks to them, I felt at ease from the start and had a truly comfortable experience. Renting a car is crucial for the first part of any trip, and being able to start off on a good note made this trip even more enjoyable. And as a side note, the restaurant you recommended was delicious! It was a place that only locals would know about, but thanks to them, I've created another wonderful memory. If I ever rent a car again, I'll definitely use Relax - Rent A Car. Thank you!

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I used WhatsApp to communicate and keep in touch in advance. It was handled very well and was very polite. The process of picking up the car was very convenient. After returning the car, I was picked up and dropped off at the airport. I was very helpful and helped me run to the opposite lane. Thank you for 10 minutes.

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the staff were very helpful and detailed throughout the whole rental period. they were happy to answer our questions on WhatsApp even past regular office hours. the car ran smoothly and safely. thanks!

Staff is extremely friendly and accommodating, and the van we rented was perfect. Great experience!

The boss was very thoughtful. I mentioned that gasoline cars are fuel-inefficient, so he arranged a hybrid for me. It was fantastic!

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As someone who travels frequently, I can genuinely say this is the best service I have ever received from a rental car service. As soon as we landed, I received a call and WhatsApp text on instructions. Masaru waited patiently for us to get through immigration and picked us up from the terminal to transport us to the rental car. The car was in great condition and included complimentary phone charge cables. Masaru also took the time to set up the Bluetooth to my phone. Instructions on where to fill up and return were also given for future reference. Once the car was returned, we were given a ride back to the airport terminal. No need to worry if you do not speak Japanese. Their staff speaks enough and will use a translator to fill in any gaps. I’d recommend Relax to anyone visiting Japan.

Great experience with Relax Rent a Car near Narita Airport. The staff were friendly, efficient, and easy to communicate with, and the pick-up/drop-off process was smooth and hassle-free. The car was clean, well maintained, and exactly as booked. Excellent value and very convenient for airport travel — would definitely use them again.

Excellent service, always arrives in the morning.

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Very helpful for everything. Nice service Nice price.. Very reccommended..

Reliable and communicative car rental company. Top class service and solid car. Fuss free experience. Thank you so much!

I rented a car from November 7th to 10th. To be honest, the price was so low that even though I paid, I was worried until the day of the rental whether I would actually be able to rent it. The person who picked me up at Narita Airport was cheerful and friendly, and gave me detailed information about the Narita area. After completing the procedures at the store, I was able to rent a high-grade car due to a problem with the navigation system. All of the staff were very nice. Thank you very much.

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