Excellent serivice they packed and delivered to new home with no issues, friendly and reliable

Owner's reply
Thanks, Allan! We're thrilled to hear everything went smoothly and you found the service friendly and reliable. Wishing you all the best in your new home! Hello Vans

Moved with this company last year. Really bad experience. Gave very clear instructions and directions. They got lost on the way to the new property and charged me for the extra time and for leaving and moving to a flat, even though this was specified at the time of booking. Purposely locked my cat away in the bathroom so she couldn't escape, despite telling the movers one of them opened the door. One of the movers couldn't really lift much and ended up sitting outside on one my chairs whilst my partner helped his colleague lift things. They then blamed me for being late for their next appointment. Paid them what they asked for as had completely lost the will but I'm hindsight really wished I'd challenged. Maybe it's the luck of the draw who you get. I moved from Stockport to Manchester. Not really interested in the reply that will possibly follow.

Owner's reply
Hi Emma, sorry to hear about your experience. We take such concerns seriously and encourage you to get in touch with our customer service team to resolve this. Your feedback helps us improve. Hello Vans

I did house moving for the second time with this company. Taha is one of the best for sure, very professional. Every thing went very smoothly.

Owner's reply
Thank you, Golnaz! We're thrilled to hear everything went smoothly and that Taha stood out. Your kind words mean the world to us. Wishing you all the best in your new home! Hello Vans

I paid an additional £82 after being advised that a medium van would not fit my belongings. On the day, a Luton van arrived and our items filled only a small portion of the space, making the upgrade unnecessary. The driver arrived accompanied by his child without any prior disclosure or consent, which raised safeguarding and insurance concerns, especially as I had confirmed I would not be travelling with the driver. The driver also returned to our address the following day without prior agreement. I raised these concerns with Hello Vans three times, but my concerns were not satisfactorily addressed in their two replies. I was told I'm not due anything back from this unprofessional service. Due to that, I am now escalating the matter through the appropriate consumer channels. Update – March 2026: Since posting this review I have contacted HelloVans multiple times directly to resolve the issue. The company has declined a refund and my card dispute through Monzo/Mastercard was also challenged by them. The company publicly replied asking me to contact customer services, despite the fact that my complaint had already been raised with them several times by email. As a result I have now submitted a formal complaint through Citizens Advice for referral to Trading Standards and have issued a Letter Before Action requesting repayment of the £82 charge.

Owner's reply
Hi Vicky, we’re sorry about your upsetting experience. Please contact our customer service team so we can look into this further and find a resolution for you. Thank you for bringing this to our attention. Hello Vans

Two lovely gents helped me to move my stuff between cities. Would definitely recommend!

Owner's reply
Thanks for the lovely feedback, Kerry Anne! We're thrilled to hear our team could help make your move smoother. Recommendations like yours mean the world to us. Hello Vans

Taha and colleague were hardworking punctual and very helpful nice guys

Owner's reply
Thanks, Babs! We're so happy to hear Taha and his colleague made a great impression. We'll be sure to pass on your kind words to them. Hello Vans

Movers were punctual and moved everything we needed and reassembled our furniture. Professionalism could have been a bit better and some things were not packed safely although in the end all was moved damage free. For the price, I would recommend!

Owner's reply
Thanks for your feedback, Brooke! We're glad everything arrived damage-free. We'll pass on your comments to improve our service. If you have more concerns, please contact our customer service—we'd love to address them. Hello Vans

Excellent service. Efficient and friendly. Would highly recommend

Owner's reply
Thanks so much, Danny! We're thrilled to hear you had a great experience. Appreciate the recommendation! Hello Vans

Had a brilliant experience with our move today. Jay and his colleague showed up on time, were friendly, helpful, efficient and were very considerate of all of our belongings. They completed the job much quicker than expected while still taking such care.

Owner's reply
Thanks, Vicky! So glad Jay and his colleague made your move smooth and stress-free. Efficiency and care are what we aim for—your kind words mean a lot! Hello Vans

I had a very good experience with this service. The team was punctual, professional, and provided amazing service from start to finish. The property I moved from was on the second floor with very narrow stairs, but Omed and his colleague did an excellent job handling everything with great care. All items were moved without any damage, and they completed the job efficiently without any delays. I highly recommend their service.

Owner's reply
Thank you, George! We're thrilled to hear Omed and the team made your move smooth and hassle-free, even with the tricky stairs. Your recommendation means a lot to us! Hello Vans