In mid June, we were having issues with the Salt system of our pool. I set up an appointment with Riverbend for a service call and after waiting several weeks a tech finally showed up. I was told the Salt cell needed to be replaced. I told the tech to replace the cell AND to inspect the system to see if anything else was needed. He replaced the salt cell and informed me that the other elements of the salt system were in good order, This was the beginning of a month long nightmare. After the first tech left our house it was obvious the system was NOT producing chlorine. After weeks of trying to contact Riverbend through their Byzantine (and useless) automated system to obtain a service call for them to come back, I physically drove to their office to find a person to talk to. This is where the experience began to turn around. I want to commend on the 2 techs who eventually solved the problem (a bad circuit board). The techs are James Guice and a second Tech named Jason. These 2 guys are understanding and highly competent and they diagnosed and fixed the system in a couple of days. We have been customers of Riverbend Sandler for over 20 years. The only redeeming value of working with them is techs like James and Jason. Their rest of their business is a mess. The system to set up appointments is a mess and their senior management does not seem to care about even their long-standing customers. This fiasco took over 5 weeks to solve and that is AFTER paying them over $2200. Thanks to James and Jason for solving the problem. As for the rest of the Riverbend Plano team, you need to clean house.

Jason was by far the best pool service technician I’ve had - extremely knowledgeable and personable and truly encompasses the level of service that Riverbend Sandler advertises. Highly recommend him.

Dependable, courteous, knowledgable, respectful, and hardworking. I highly recommend Riverbend Sandler for pool building and service after the sale.

Few things to give praises I moved here originally in 1996. Had several pool companies bid. We chose Riverbend. The pool was incredible. I moved back here in March of 2026 and once again had four companies bid. Riverbend was not the cheapest but we chose them again largely because of the work they did in 96. Bert has been our project manager on our pool project. He’s been awesome. Very responsive and helpful. Went out of his way to get things done. Zac came out today to get our pump going. He’s the best! Smart, kind and helpful Matt was our initial contact who worked with us on design and recommendations. We highly recommend Riverbend

Tom Epting is an absolute gem with Riverbend, as is his team. From the pool’s completion, Tom guided us to truly understand the pool and how it works, and his team takes care of us throughout the weekly cleaning process. When we had an issue outside of cleaning, his team responded immediately. Amazing