Jason Ellis, a Senior Service Tech from Riverbend Sandler Pools provided phenomenal service. Our filter pump was not working. He installed a new motor on our filter pump. He has provided service and repair on our pool for many, many years and is a key reason we have relied on Riverbend Sandler Pools to service and maintain our pool.

Robert Tharp took over the weekly maintenance of our pool a few months ago and It’s never looked better! We’ve had zero issues with his service. He is prompt, professional, and courteous, and we can always count on him to do a fantastic job. Robert takes a lot of pride in his work and we’re glad he takes such great care of our pool. .

James GUICE just completed a successful repair of my in -floor cleaning system. He arrived on time, evaluated the problem quickly. Needed new gears. He checked availability and went and picked up the parts at the warehouse. Returned and got the system up and running. Excellent service very professional

In mid June, we were having issues with the Salt system of our pool. I set up an appointment with Riverbend for a service call and after waiting several weeks a tech finally showed up. I was told the Salt cell needed to be replaced. I told the tech to replace the cell AND to inspect the system to see if anything else was needed. He replaced the salt cell and informed me that the other elements of the salt system were in good order, This was the beginning of a month long nightmare. After the first tech left our house it was obvious the system was NOT producing chlorine. After weeks of trying to contact Riverbend through their Byzantine (and useless) automated system to obtain a service call for them to come back, I physically drove to their office to find a person to talk to. This is where the experience began to turn around. I want to commend on the 2 techs who eventually solved the problem (a bad circuit board). The techs are James Guice and a second Tech named Jason. These 2 guys are understanding and highly competent and they diagnosed and fixed the system in a couple of days. We have been customers of Riverbend Sandler for over 20 years. The only redeeming value of working with them is techs like James and Jason. Their rest of their business is a mess. The system to set up appointments is a mess and their senior management does not seem to care about even their long-standing customers. This fiasco took over 5 weeks to solve and that is AFTER paying them over $2200. Thanks to James and Jason for solving the problem. As for the rest of the Riverbend Plano team, you need to clean house.

Jason was by far the best pool service technician I’ve had - extremely knowledgeable and personable and truly encompasses the level of service that Riverbend Sandler advertises. Highly recommend him.