



Verified I had a good experience with US Relocation. From Sunil for move set up, to Joe for move resolution. I researched almost all of the moving companies in the area and made sure to review the poor reports to understand how the companies respond to issues. I took into account review that appeared trivial and how the movers responded. Note to companies, respond as sensitive to the to your customers and not as defensive. Your customers have real concerns that you get paid to help resolve. Fix your mistakes when notified. Sunil started the transaction and worked with me to ensure the move was scheduled and our items were secured. Specifically, our expensive items including a large sectional and 8 foot glass table. Sunil worked with us through the whole move and made sure to check in. I got 2 estimates from US Relocation and multiple estimates from other movers and brokers. The estimate that Sunil gave from the date was most fair. We went with US Relocation because of Sunil's responsiveness and attention to our needs. He demonstrated care via email, text, and call. I am really appreciative of the time he took to help get this right. He even scheduled the move almost up to the last day even though the deposit had not been paid. He gave us the time to do our due diligence as he helped worked out our concerns and we researched our options. Once the deposit was paid, Joe took over as Sunil had time off. Joe, also was supportive. His style was a little different from Sunil's but he was also helpful. I received a text the day before the move providing instruction and responsibilities, letting me know my move was scheduled. The lead driver will send a GPS generated ETA text message, including when they arrive. We went out and met the guys, Simon (lead driver), Dustin, and Andy. US Relocation brokered Big Deahl's Movers for our local move. I had researched Big Deahl's Movers in the same way as US Relocation. The big difference was that Big Deahl's did not permit sending responses from Yelp. I wasn't ready to talk to anyone about the move, I want to way my options. Big Deahl's sent Lead Driver was Simon, he stated he had been with the company for 5 years. He and his crew heard my every concern about our needs regarding this move. I made it a point to supervise the move from start to finish, including providing specific instruction about what and how we needed our items moved. We only needed the services for our big ticket items. In hindsight if we had the resources, we might have considered the services for more items. But considering the costs to move, costly. We had not moved in more than 9 years, and we are on the tip of completion, days later. Simon, Andy, and Dustin hear our every concern. They wrapped every item as requested and loaded them professionally, I should have took pictures. The glass top for the table was wrapped well and secured against the wall. All other items were secured in the truck so as not to move. The wife had concerns about the guys talking to one another at times, but I understood that they are human and that some of that is expected. I would expect more if they were robots. They did our move without taking any breaks. They met us at the new house. Set our items where we requested and were on their way in no time. The move took about 5.5 hours, makes since when you want your items secured and delivered in good fashion. Even my wife was happy with their service, even though she was skeptical initially. She was happy her expensive items made it safely and the guys were receptive to her concerns. From scheduling to electronic payment, US Relocation and Big Deahl's Movers did a great job. The only reason why this is not a 5 star rating is that there were a few loose ends found after the guys departed. Plastic on the beds, a piece not set on one of the beds, and the door handles were not placed on the refrigerator. Not a big deal, I can handle those. Thanks Team!
Reposting from US Relocation as Big Deahl's were the actual movers. Thanks Simon, Dustin, and Andy.
Show less