Another Edit… we had Prime come back again for our third job! They are our trusted go-to electricians now. They may be a little higher in pricing, but I don’t really think so?!? But more importantly, is that they show up for estimates, get the estimate done quickly, send happy and hard working electricians, and do a thorough job and clean up afterwards! I had moved my car so they could park in the driveway because we are on a narrow street, but their van this time was huge and still didn’t fit. Which the city garbage trucks don’t like, but next time we call Prime, we will make sure they don’t do the work on Garbage day. This visit they did normal electrician work, but also cut down a cord from a neon sign that was way too long for the space, put the new outlet out of sight behind the sign, and made sure it worked before he left. It didn’t work before. So happy with this guys work and jovial attitude while he worked. He’s a keeper! And Ben, who gives the estimate, is always honest about what work he would do, whether it’s cost effective or not, vs just taking the job and making bank on the project! Thanks Ben!
Edited review below…This review is only for a visit to check out issues to give an estimate for what is hopefully work that they will do. I thought about waiting to do the review until afterwards, but will update if I need to.
But this review is for the ease and responsiveness of Prime Electric. I have literally been trying to get honest contractors out to the house for almost a year. It is extremely difficult. Got one that promising to call back. Never did. Got another that gave me an enormous quote to search for all of the issues. Another who showed up to repair one fuse, but couldn’t get him to come back out for a bigger longer list. And still another who keeps promising to call and give an estimate, and still nothing. I chose Prime because they said they could do a quote by photos. Our job has too many components. The manager came out within 2 days and said he get our quote back to us in two days. He seemed uber honest and up front. Which is all we really want in a business we work with. So we are hopeful this will work out! Very hopeful for now! At a minimum it was refreshing to get honest feedback and his responsiveness to helping us out quickly with an estimate.
Part two… the work. We had 3 days of work scheduled mid Nov but then the house caught Covid. We let them know and for Prime to decide if they wanted to proceed. And they happily rescheduled for the end of the month. The work was done over 3 days. We had one glitch, but glitches happen. They quickly remedied it and we are the type of people that know things happen and it’s how you rectify the situation that matters. They were professional. I trust in the work they did. They gave a reasonable estimate in comparison to other companies. And I feel more confident that our house isnt going to burn down from previous electrical/existing work done. If I were better at names, I would call out all of the workers that worked in the home that did a great job. I can only remember Louis name (sorry guys), but they were all hard working, respectful, and listened when I had questions. Great employees! I will definitely call Prime for our next discovery of inferior work done previously when the house was built. Fingers crossed it won’t happen!