They were very quick to answer the phones, Todd came out to our house and looked at our unit, gave us options, and no pressure sales! We decided for a new unit and the price was very good!!! They were quick in giving us the time to come out and install. They were on time, worked all day, and it was installed the same day! We are very happy with our new unit. It is quiet, blows hard, and now we can put our air temp on 78...saving us money!! Very professional company and respectable workers who installed!! I would highly recommend this company to all my friends!