



Verified Our in ground pool without attached hot tub was losing water to the tune of about 250 gallons a day. Over a typical month that's over 7000 gallons. Quite a bit of water, not to mention the additional salt used to keep the chlorine levels where they needed to be. I had another company check the pool for leaks and after 3 visits and a boat load of under water putty applied, we thought it was fixed and attributed the additional leakage to evaporation. It was not fixed and the leak only got worse over the months following.
Leak Wizard has pretty good reviews, so I thought I'd give them a try. I'm so glad I did and I would highly recommend these fine folks to anyone with a pool leak. Teresa was my point of contact through the process and she was great. The technician that showed up was Austin. What a great guy. Side note, Austin, don't let your dog eat your glasses any more. Austin was thorough and explained everything he was doing, along with just being a great friendly and professional guy. He found the leak in the return lines at the bottom of the deep end and with compression plugs was able to isolate it and solve the leak. I check the pool level by where the water line shows on the tiles and in a week to the day, the water level has not changed. Results may vary for someone without a solar cover over the pool. It helps greatly with evaporation. The compression plugs are not the be all, end all repair, because the leak is underground, which will require digging and significant expense to repair, but it's no longer losing water.
I adjusted the side jets/return lines and changed to smaller eyeballs for better water circulation and it seems to be circulating the water just fine. I don't think the deep end return lines will be missed. At some point we may look at a more permanent repair. I will go straight to Leak Wizard if we decide to take on that expense.
There was one small issue that occurred and Leak Wizard resolved it completely. Our little ghetto water fountain that screwed into one of the jets broke as Austin was reassembling it. I provided the Amazon listing of what it was and Leak Wizard purchased another and had it shipped right to us. A perfect service recovery in my opinion.
With so many companies doing the same work, one might be on the fence on who to hire. Make the call to Leak Wizard, you won't be disappointed. I would not hesitate for a moment to recommend Leak Wizard to a close friend or family member to take care of their pool leaks. Well done Leak Wizard!