Had an absolutely tremendous experience from these folks; from the original purchase and asking questions about the RIF through to having work done on the RIF down the line by their tech, Earl. Earl was absolutely amazing - communicated clearly from the start, kept me looped in on what he was doing and recommended, and answered any questions I had promptly. I really can't recommend enough!

Absolutely brilliant service! From start to finish, the communication was spot on – I was kept fully updated with pictures and videos of every stage of the work, which gave me real confidence in what was being done. Not only did he carry out everything I asked for, but he went above and beyond, picking up on extra details and sorting those too. The whole job was done in just a day, and the quality of the work speaks for itself. Couldn’t recommend him highly enough – definitely my go-to tech from now on!

Ordered my first GBBR, DE Noveske. the team was very helpful over the phone and made sure i got it before my weekend skirmish. much better service and reliability than the cursed Patrol Base!

Ordered many of times with Defcon Airsoft, from delivery to collection. They’ve always looked after me and even called me to give updates, only ever had an issue once which wasn’t their fault, but the manufactures and they got it sorted no questions asked, if you’re wondering where to spend all your money, this is the right place especially with fair pricing too.

Amazing customer service. Fast replies and fast delivery!

Fantastic service, I bought my first ever AEG the other day and it came within 3 day. The chaps were brilliant help in answering all my questions and guiding me on what would be the best for me. They went above and beyond to help me with the battery fitting when I went in store for some help. I would recommend anyone to use these if you're in the market for anything to do with Airsoft.

Sorted

Defcon is my go-to airsoft store—great gear, great prices, and top-notch service. Dave is always super helpful, offering expert advice and recommendations. Whether it's picking the right gun or upgrades, he knows his stuff! Highly recommend Defcon for all airsoft needs. 🔥💯

Absolutely incredible customer service from these. Dave was wonderful and was very quick to resolve a minor issue I had with my online order. Delivery was also swift and the products are well packaged so there’s no worries about anything arriving damaged. Super chuffed with what I’ve received from Defcon. Thank you so much!

Spoke to Dave about getting some of my equipment serviced and you couldn't ask for better service, i got a call once it was all ready and he was happy to answer any questions! Awesome service!

Absolutely top top service from staff at defcon airsoft very accommodating and professional would 100% recommend to anyone wanting airsoft kit the best in the uk