My experience with FairwayCooling and Heating, from start to finish, was impeccable. What a joy to actually get great service! Bill, a man who had addressed my leak issue three times and recommended a new system at a decent price (I do believe he was integrous but lacked experience with coil leaks), had me looking for alternatives. I checked Angie’s List and Next Door Neighbor for recommendations. Knowing I needed at least 3 quotes, I emailed over a dozen places to see who would respond. Only two responded to my request in 24 hours, one being Fairway. Several more responded 3 or 4 days later. Many never replied at all. From our first interaction, Brian McCulloch from Fairway, stood out. He is incredibly personable, knowledgeable and forthcoming. He was patient with my questions which spanned over several calls (some because of contradictory information from others). I know we’re in his busy season, and yet I felt I had all the time I needed to make sure I was making my best decision and choice. He also explained the name of the company: Fairway. They want to do business the fair way. Making money but not gouging people. Finding skilled personnel in every area and paying them what they’re worth for their knowledge, experience and training, but still not creating unbelievable markups. Brian had an idea of what was wrong — and that the whole system probably did not need to be replaced. He sent out Rene and Jesse. They were both professional. It was the first time that I can remember that a service person listened to all my information about what had been happening, gave me eye contact, wasn’t fiddling with any device while I was talking. Wow, to be listened to! I thanked them for that. Rene responded that I knew my system better than anyone. The info I gave them was helpful. Rene then proceeded to check out the system. He was the only person, out of the three who came out, that took off the container above the coil. That was in his first two minutes. It was clear that it was leaking — badly. Coil leaks are generally small leaks and hard to see but these were 4-8” oil spreads inside, so impossible to miss. Brian gave me a bid on getting the new coil. He also gave me a 10% senior discount. Rene said it was a great price. I did not get a bid on this from anyone else (though I tried), so I can’t say where the bid came in. Then another call to Brian, as someone said that most likely I would need a new compressor soon, as the low freon hurt it. As it automatically shut off, I wasn’t clear that was true. I didn’t want to buy a new coil, then have to buy a new compressor, then have to buy… (might as well buy a new system at that point). I had asked Rene about other parts when he was there, but he didn’t mention compressor. Brian and I weren’t sure he checked it. So he came out again — free of charge — and tested the compressor. He said he already knew it was fine because of information he had and that it shut off automatically when freon was too low, but he gave me peace of mind by checking it specifically. He was right, it was fine. They ordered the part and put it in as soon as it came. My AC is working the best it ever has in the 18 months I’ve been here. I can’t believe the difference! And I didn’t have to replace the whole system, which is only 8 years old. Every person, and every interaction I had with people from Fairway, was easy, comfortable, enlightening, and comfortable. I never felt pressured, I never felt scammed. Instead I was listened to, respected, given appropriate information. If you want skilled, highly proficient people, doing business the fair way — choose Fairway!