All reviews
Google
Google
Facebook
Facebook
Yelp
Yelp
Trustindex
Trustindex
Angie's List
Angie's List
BBB
BBB
ExcellentGoogleGoogleGoogleGoogleGoogle5.0217 reviews
5.0GoogleGoogleGoogleGoogleGoogle
Excellent217 reviews
ExcellentFacebookFacebookFacebookFacebookFacebook5.07 reviews
5.0FacebookFacebookFacebookFacebookFacebook
Excellent7 reviews
ExcellentYelpYelpYelpYelpYelp4.621 reviews
4.6YelpYelpYelpYelpYelp
Excellent21 reviews
ExcellentTrustindexTrustindexTrustindexTrustindexTrustindex5.01 reviews
5.0TrustindexTrustindexTrustindexTrustindexTrustindex
Excellent1 reviews
ExcellentAngiesListAngiesListAngiesListAngiesListAngiesList5.013 reviews
5.0AngiesListAngiesListAngiesListAngiesListAngiesList
Excellent13 reviews
ExcellentBBBBBBBBBBBBBBB5.05 reviews
5.0BBBBBBBBBBBBBBB
Excellent5 reviews
Posted on Google Google
Tim Rosario profile picture
Tim Rosario
19 March 2026
GoogleGoogleGoogleGoogleGoogle
Fairway is awesome! They are very responsive, friendly, courteous, and professional. They installed our systems and have maintained them since (going on 3 years). Any issues that did pop up they took care of right away.
Posted on Google Google
H Avery profile picture
H Avery
16 March 2026
GoogleGoogleGoogleGoogleGoogle
From the front office to the installation, Fairway is on top of their game. Fair prices, quick installation, and great follow-up. They showed up on time for installation with a highly trained team of 5 installers, (new unit was installed within 4 hours) and their IT staff are top notch! Highly recommend this company!
Posted on Google Google
Tom Arden profile picture
Tom Arden
6 March 2026
GoogleGoogleGoogleGoogleGoogle
These guys really deserve 6 stars, but Google maxes out at only 5. We met with Jacob Garcia a few days ago, a breath of fresh air compared to the typical salesperson that arrives at your home to sell a system. Jacob has a full technical understanding of the various systems - and can make his presentation as simple or complex as you would want to hear. Fairway also has an open book pricing policy. It was sitting right there on Jacob's tablet, making it very easy to compare systems. The final price we paid was less than a very reputable competitor we shopped. But if you were at our house this morning, the quality and care of the install would have made Fairway a better value even if they were $1,000 higher. The installation team - Adam, Julian, Frank and another tech - was scheduled to arrive at 7 am. They knocked on our front door at 6:55. We were originally told by Jacob the install should take 5 hours. It was done in 4 hours and 45 minutes. The attention to detail was really first rate. Before leaving, Adam sat down with my wife and I to be certain we understood the operation of our new thermostat both physically and on the easy to use American Standard cell phone app. This new system is shockingly quiet compared to what we were used to. I believe it was well worth the money to upgrade to the variable-speed Platinum series; not really much money considering we will live with this system for a long time. We have only heard positive comments about Fairway, so we expected a lot. They exceeded those expectations. It's pretty obvious the owner of this business takes good care of his people!
Posted on Yelp Yelp
Donna S. profile picture
Donna S.
14 February 2026
YelpYelpYelpYelpYelpVerified
I cannot say enough good things about our experience with Fairway. When we bought our 23 year old house 4 years ago we knew we were going to have to replace the original HVAC. We were shocked by the estimate we got from the company we had been using for maintenance so we decided to see what other companies were charging. Fairway's customer service began with a nearly 2 hour visit with Jacob as he went over everything with us. The out-the-door price was nearly $8k less than the first estimate we had gotten. Once we made our decision we had an appointment two days later. We were told it might take 6 hours and they were done in roughly 3.5 hours. All 5 of the guys were great. This company was founded by someone who has high ethical standards and ensures his staff adheres to those standards. That is who i want to do business with.
Posted on Google Google
Herminio Diaz profile picture
Herminio Diaz
26 January 2026
GoogleGoogleGoogleGoogleGoogle
This is one of the best businesses in town that we ever experienced. A model for other businesses to follow! They’re honest, fair, professional and they communicate clearly and well.
Posted on Google Google
Pete Rondello Sr profile picture
Pete Rondello Sr
18 December 2025
GoogleGoogleGoogleGoogleGoogle
Jonatan was prompt, friendly, answered all questions, and double-checked to make sure I was satisfied and understood the system and the work that was completed. I’m pleased and thankful to have a Fairway installed and maintained system in our home.
Posted on Google Google
Richard Geasey profile picture
Richard Geasey
15 December 2025
GoogleGoogleGoogleGoogleGoogle
I installed a new thermostat, and it did not work. I screwed around with a few things, but no dice. I live just down the street from them so I went down to see if they could help. Before I got halfway through my question they said, it's likely the fuse. They even gave me one! Went home, popped it in, all good! Jacob and everyone else there are super nice and helpful. Absolutely recommend them!
Posted on Google Google
Merlin Yost profile picture
Merlin Yost
12 November 2025
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling & Heating is top notch. A great company with great customer service. Never had a problem they couldn’t fix.
Posted on Google Google
K profile picture
K
4 October 2025
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling and Heating has been the best company that I have used so far for ac installation, maintenance, and repairs. Their employee, Anthonie, was exceptional and went above and beyond what was required for regular maintenance. He listened and was a problem solver. I recommend Fairway Cooling and Heating to everyone I know.
Posted on Google Google
Lia Shea profile picture
Lia Shea
27 August 2025
GoogleGoogleGoogleGoogleGoogle
Fairway was our first call when our old, outdated HVAC went on the fritz. They were here quickly and explained all of our options for either repairing or replacing our system. We decided to replace it and they were here a week later installing a modern, quiet, energy efficient system. The team at Farirway was prompt, knowledgeable, friendly and fast. I highly recommend them!
Posted on Google Google
Mark DeArman profile picture
Mark DeArman
16 August 2025
GoogleGoogleGoogleGoogleGoogle
VERY impressed with the timely response and professionalism of Jacob, he assessed the problem and quickly made the necessary repairs w/out trying to pressure me into buying a new system. This is the first time I have used Fairway and I am very pleased with them will definitely be calling them for all future maintenance and repairs. I had tried Strongbilt and their price was $400+ more than Fairway charged.
Posted on Google Google
Brian Bogard profile picture
Brian Bogard
15 August 2025
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling & Heating did an outstanding job with our HVAC installation! From start to finish, their team was professional, punctual, and incredibly knowledgeable. They took the time to explain the process, answered all our questions, and ensured the system was perfectly tailored to our home. Their attention to detail and commitment to customer satisfaction truly set them apart. I highly recommend Fairway Cooling & Heating for anyone needing HVAC services!
Posted on Yelp Yelp
Judy R. profile picture
Judy R.
30 July 2025
YelpYelpYelpYelpYelpVerified
The technicians were excellent, prompt and knowledgeable. The installation went well. The company saw to it that all the needs were taken care of. They were the best I could find in Tucson. I recommend them.
Posted on Google Google
J R profile picture
J R
10 July 2025
GoogleGoogleGoogleGoogleGoogle
Brian came out almost immediately to give me the estimate. The price was very reasonable for an American Standard ac/ heater and he was upfront about everything. They came out after I accepted the bid and actually removed the old ac and heater AND installed the new one in 3 hours! Unbelievably quick and it's a gorgeous looking unit. The installers know their stuff and the great thing is Brian is honest and on the ball. They also reskinned the platform and installed a WiFi thermostat, plus redid a leaky overflow drain pipe. Updated 3/2020 Jacob did the yearly maintenance, all good with both heater and ac. Still five stars, they call you for setting appointments, they text you they're on the way and they do the job quickly. Jacob answered my questions and did his maintenance check professionally and efficiently. I pay $59 a year for this inspection, but that's it. For the next ten years I pay zero for repairs or parts, can't beat that. 7/10/25 AC out for very first time, Anthonie came early, capacitor went out, all good. Cost $79. The unit is really great at cooling.
Posted on Trustindex Trustindex
Dan Detloff profile picture
Dan Detloff
8 July 2025
TrustindexTrustindexTrustindexTrustindexTrustindex
Rely On This Winning Team Fairway Cooling & Heating is absolutely wonderful. They are a ‘family’ of HVAC team members. From the front desk young ladies to the techs out on calls, the customer(s) can be assured of honest, highly personable employees that are “Customer First” in their work ethic. “Back to doing business the fair way” is their motto. I couldn’t agree more. They serve surrounding communities with such honesty, integrity and professionalism that there is really no need for external advertising. References from customers to potential customers is all the advertising that is needed. The whole Fairway “team” gets multiple Gold Medal Endorsements from me, for sure! If this all sounds too good to be true, NO, it is all true and very good. I do not have any personal connection to this company other than being a customer that has a family to rely on for comfort at home. Signed, Dan D., your faithful company supporter/customer. 👏🏻👍🏻 🤗
Posted on Yelp Yelp
Elizabeth C. profile picture
Elizabeth C.
10 May 2025
YelpYelpYelpYelpYelpVerified
today was extremely and I that my air conditioner was not working! I googled local air-conditioning service companies and found online. I called them and they sent a service tech, Derreck, over within an hour. He quickly analyzed my problem, had to run back to the shop to get some supplies and was back within a half an hour and fix the issue with my air conditioner less than an hour after that and the price was very affordable and the service was excellent. I highly recommend this company.!
Posted on Google Google
David McCreedy profile picture
David McCreedy
22 April 2025
GoogleGoogleGoogleGoogleGoogle
Fairway is an awesome company. They installed our new system last year and just finished the yearly maintenance. They are honest and on time!
Posted on Google Google
J C profile picture
J C
21 April 2025
GoogleGoogleGoogleGoogleGoogle
Just had our annual AC maintenance done by Fairway. Travis was the tech that performed the service. He was courteous, friendly and knowledgeable. I couldn't be happier with his service. Will definitely request him for our next maintenance. Great job, Travis.
Posted on Yelp Yelp
Joseph C. profile picture
Joseph C.
21 April 2025
YelpYelpYelpYelpYelpVerified
Just had our annual AC maintenance done by Fairway. Travis was the tech that performed the service. He was courteous, friendly and knowledgeable. I couldn't be happier with his service. Will definitely request him for our next maintenance. Great job, Travis.
Posted on Yelp Yelp
Lowell R. profile picture
Lowell R.
1 April 2025
YelpYelpYelpYelpYelpVerified
Very fast service. Technician was awesome and did great work. Office staff was very easy to work with. Technician arrived on time and did exactly what I requested. Very satisfied customer here.
Posted on Google Google
John (Jack) profile picture
John (Jack)
26 March 2025
GoogleGoogleGoogleGoogleGoogle
We had no air conditioning on the first hot day of the season! The call for help was answered promptly and professionally. Jonathan was out the next day and got us set to rights. Probably operator error but they checked everything out, reprogrammed the thermostat and performed the annual maintenance. All for only $59. Can’t tell you how pleased we are that we bought the unit five years ago!
Posted on Google Google
Avi Kalin profile picture
Avi Kalin
27 February 2025
GoogleGoogleGoogleGoogleGoogle
Great guys good deals Adrian is the guy to work with!
Posted on Google Google
Patricia Dezina profile picture
Patricia Dezina
6 February 2025
GoogleGoogleGoogleGoogleGoogle
We have had excellence service from Fairway Heating and Cooling, ever since we bought our system in November 2019. the contact us for timely checkups and are prompt and professional everytime. We've recommended them to neighbors. Great people to do business with!
Posted on Google Google
Dave Darling profile picture
Dave Darling
30 January 2025
GoogleGoogleGoogleGoogleGoogle
Aiden performed heater service on my 2 units today. He was very nice and did a thorough inspection and service. He explained the service and let me know of deficiencies he found during the service. Everyone I've had contact with at Fairway has been Outstanding.
Posted on Google Google
a pc profile picture
a pc
11 December 2024
GoogleGoogleGoogleGoogleGoogle
I have Fairway maintenance services. Jared did an excellent thorough job. He was very friendly and informative.
Posted on Google Google
John Curtis profile picture
John Curtis
18 November 2024
GoogleGoogleGoogleGoogleGoogle
I had Fairway come out last week for a maintenance check on my HVAC system and to address some questions about other servicing I thought my unit might need. Derrick was very personable and friendly, and his knowledge and integrity was top notch. I am impressed with the honesty and professional approach of this company, which is demonstrated through their technicians and staff. Not to mention the rates are reasonable and fair. I am very happy to have discovered these guys and plan to use them for my heating and cooling needs in the future.
Posted on Google Google
Les Hakala profile picture
Les Hakala
15 October 2024
GoogleGoogleGoogleGoogleGoogle
My 17 year old AC died during record October heat, which would ordinarily be a nightmare. Thanks to guys at Fairway, it was as painless as possible. Jacob was super fast to respond and came out to our house the same day. He was very knowledgeable and helped us pick the right AC unit for replacement. Adam and the install team were great too. They were very friendly and professional. The new unit is very efficient and is working like a champ.
Posted on Google Google
Emily profile picture
Emily
5 September 2024
GoogleGoogleGoogleGoogleGoogle
Super fast response and very friendly service man, Derrick. He answered all my questions and was out there within an hour of calling when our ac went down in the summer. Would highly recommend them to anyone!
Posted on Yelp Yelp
Laurie L. profile picture
Laurie L.
27 August 2024
YelpYelpYelpYelpYelpVerified
Amazing service like none other! They always follow up and work very hard to complete the service. Top notch professionals!
Posted on Google Google
Johnnie Rinehart profile picture
Johnnie Rinehart
23 August 2024
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling & Heating has exceptional customer service! They make it super convenient and easy to schedule service and installation. Very highly recommended!
Posted on Google Google
RSC profile picture
RSC
23 August 2024
GoogleGoogleGoogleGoogleGoogle
We are very pleased with our new A/C unit. The staff took time to answer all of our questions. The work crew was very efficient and knowledgeable.
Posted on Google Google
Patrick Keyes profile picture
Patrick Keyes
15 August 2024
GoogleGoogleGoogleGoogleGoogle
Just had new AC/furnace installed by Fairway. What a knowledgeable, professional, thorough group they are. Highly recommend!
Posted on Google Google
John Pendleton profile picture
John Pendleton
13 August 2024
GoogleGoogleGoogleGoogleGoogle
Fairway sent Jacob Garcia to repair my A/C. He arrived on time and was very knowledgeable and professional. My A/C was repaired in a timely manner and the repair bill was fair/reasonable. Thanks Fairway for being there when needed.
Posted on Google Google
Jim B. profile picture
Jim B.
8 August 2024
GoogleGoogleGoogleGoogleGoogle
The Fairway team installed new system in house and split unit in garage. I.can’t say enough how impressed I was with the job they did, their professionalism and their excellent client service skills. They worked hard, took the time to explain everything, listened in case I had questions and did it all with a positive attitude. Very thankful we chose Fairway and look forward to using their services going forward. Highly recommend!
Posted on Google Google
dave young profile picture
dave young
4 August 2024
GoogleGoogleGoogleGoogleGoogle
My AC failed on Saturday noon, a 105 degree day. Called Fairway. Technician came out that evening and completed the repair. Very knowledgeable and professional. I could not be more pleased with the service. I will use Fairway for all HVAC needs in the future.
Posted on Google Google
Chris Flocken profile picture
Chris Flocken
4 August 2024
GoogleGoogleGoogleGoogleGoogle
The AC went out mid-afternoon on Saturday when it was about 110 outdoors & 87 & warming inside. It looked like Sunday would be the earliest repair. Derrick called back to say he could be here about 6 pm. He arrived, inspected the system, discussed the problem, and made repairs. He was knowledgeable, personable, and polite. He saved the weekend.
Posted on Google Google
Marc Beyer profile picture
Marc Beyer
30 July 2024
GoogleGoogleGoogleGoogleGoogle
Our A/C went out and the house was warming up quickly. I called Fairway and Derrick arrived within the hour. What a great service technician. He was very prompt, knowledgeable and courteous. He explained everything he was doing and he had our A/C up and running in no time. Derrick was SUPER!!!. This was our first time using Fairway and we will be using them from now on. Excellent service. Thanks Derrick and Fairway.
Posted on Google Google
Glenda Sams profile picture
Glenda Sams
29 July 2024
GoogleGoogleGoogleGoogleGoogle
My A/C was not working well intermittently in the evenings. I called Fairway and was able to get an appointment for the next morning. They came out and did a thorough assessment and explained everything they found. They are professional, knowledgeable, and they do not try to upsell you. After having several different companies out over the years I have finally found a company I will be sticking with. Jacob Garcia really went above and beyond my expectations.
Posted on Google Google
Steven Hirschbein profile picture
Steven Hirschbein
27 July 2024
GoogleGoogleGoogleGoogleGoogle
One of our a/c units wasn't working this morning. Called Fairway, they called back within minutes. Jacob followed up with a call. Jonaton came out and fixed the issue promptly. All is up and running. Great service guys!! Thanks, especially on a hot Saturday.
Posted on Google Google
Richard Chase profile picture
Richard Chase
8 July 2024
GoogleGoogleGoogleGoogleGoogle
I don't often leave reviews, yet feel compelled to do so after our recent experience with Fairway Cooling & Heating. We can't recommend them enough, having had to call upon them recently while I was away and out of the country, for a home emergency when my AC went out at the warmest time of the year and with a house full of guests visiting Oro Valley. They were very quick to respond, were quick to come to the home and diagnose the issue, and quick to repair the problem and have the home nice and cool once again for my guests. I have worked with them now over several years for a variety of home HVAC related needs. Each time has been the same experience: consistently dependable, timely, honest, and fair priced. A rare gem.
Posted on Google Google
Kelly Garland profile picture
Kelly Garland
7 July 2024
GoogleGoogleGoogleGoogleGoogle
Fairway did it again!!! This company far exceeds any expectation of service and professionalism my wife and I could hope for. We had Fairway install a new system about 1.5 years ago...the experience was awesome. Fairways' service and follow up is amazing taking care of issues anytime, and for any reason...simply fantastic!!! Last night our air conditioning system shut down. My wife emailed Fairway around 8:30 p.m. on a Sat night over 4th July weekend. She was hoping we would be able to see someone on Monday. Not at Fairway, they do business differently than other HVAC companies. They immediately responded with an email back noting they could come that evening if needed. My wife replied and Derrick agreed to come the next morning (Sunday). Simply amazing to us. In a world of lack luster service and poor responsiveness Fairway and its staff are the epitome of a great American company. Thanks to all at Fairway for your commitment to your customers!!!
Posted on Google Google
Maureen Messmer profile picture
Maureen Messmer
4 July 2024
GoogleGoogleGoogleGoogleGoogle
Phenomenal service on a holiday. I couldn't be more pleased. Thank you so much! Most recommended!
Posted on Google Google
Wayne Dewey profile picture
Wayne Dewey
2 July 2024
GoogleGoogleGoogleGoogleGoogle
Excellent communication, always on time. During our recent replacement of our HVAC system, they went above and beyond to make sure we satisfied. Highly recommended.
Posted on Google Google
Allison Brown profile picture
Allison Brown
27 June 2024
GoogleGoogleGoogleGoogleGoogle
I have been using this company for several years. They are Always on time, they communicate well, the people that come to my house are professional, they clearly tell me what is needed if anything, and the prices are reasonable.
Posted on Google Google
Katrina Perez profile picture
Katrina Perez
27 June 2024
GoogleGoogleGoogleGoogleGoogle
I called Fairway Heating and Cooling and immediately Jacob was able to come over and take a look at our AC unit. He is so kind, knowledgeable, honest, and informative. He took the time to show us the problem and explain our options. I will definitely be using Fairway Heating and Cooling and highly recommended them for any HVAC services.
Posted on Google Google
Tommy Yang profile picture
Tommy Yang
26 June 2024
GoogleGoogleGoogleGoogleGoogle
Very happy
Posted on BBB BBB
Katrina P profile picture
Katrina P
26 June 2024
BBBBBBBBBBBBBBB
I called Fairway Heating and Cooling and ***** was quick to help. It was such a pleasure working with him. He is so knowledgeable, honest, informative, and extremely kind. I will be using Fairway Heating and Cooling again and strongly recommend them.
Posted on Google Google
Rory K. O'Farrell profile picture
Rory K. O'Farrell
24 June 2024
GoogleGoogleGoogleGoogleGoogle
Called this morning and Derrick of Fairway Cooling & Heating came by this afternoon. Derrick was very efficient and explained the efficiency of the system and topped up the cooling refrigerant. The overall experience was excellent.
Posted on Google Google
Brad Rogers profile picture
Brad Rogers
18 June 2024
GoogleGoogleGoogleGoogleGoogle
Called at around 3pm with no cold air blowing from my A/C. Fairway had someone out in less than 20 minutes. I had a working A/C by 4:30. No upsell, no high pressure, just honest, quality work.
Posted on BBB BBB
Brad R profile picture
Brad R
18 June 2024
BBBBBBBBBBBBBBB
Called at around 3pm with no cold air blowing from my A/C. Fairway had someone out in less than 20 minutes. I had a working A/C by 4:30. No upsell, no high pressure, just honest, quality work. ***** was great to work with.
Posted on Yelp Yelp
M B. profile picture
M B.
17 June 2024
YelpYelpYelpYelpYelpVerified
I'm so happy I found this company through so many good reviews on NextDoor. Jacob came out to give our old system a long overdue tuneup. He was extremely through and answered a lot of questions I had really well and without any sales pressure. We're pushing the limits with our AC, but I know we will come back to this Fairway when we're ready to get a new system. No doubt about it!
Posted on Google Google
Nadene nappi profile picture
Nadene nappi
12 June 2024
GoogleGoogleGoogleGoogleGoogle
I recently had the pleasure of working with Fairway Heating and Cooling, and I can't say enough good things about my experience. Jacob, the technician who assisted me, was exceptionally kind, informative, and honest. He took the time to explain everything clearly and made sure I understood the work that needed to be done. His professionalism and transparency were truly appreciated. I highly recommend Fairway Heating and Cooling for anyone in need of reliable HVAC services.
Posted on Google Google
Patricia profile picture
Patricia
6 June 2024
GoogleGoogleGoogleGoogleGoogle
We have had Fairway Cooling & Heating provide A/C maintenance for us for the last 3 years. We are very happy with their service. Our technician has been Jacob Garcia. He is extremely thorough, prompt and professional, and always explains everything to us.We couldn’t be happier, and highly recommend Jacob Garcia and Fairway for all of your A/C cooling and heating needs! 👍
Posted on Google Google
Charlene Meyers profile picture
Charlene Meyers
6 June 2024
GoogleGoogleGoogleGoogleGoogle
We had our 2 systems cleaned today and Jacob was superb. Very friendly and efficient. We have used this company before and when our systems do need replaced will have them do the work.
Posted on Google Google
Sue LeGrand profile picture
Sue LeGrand
5 June 2024
GoogleGoogleGoogleGoogleGoogle
Great and fast service when HVAC stopped working in 100+ temps. Jacob Garcia was not only knowledgeable and helpful, but was also courteous and empathic. He was a pleasure to work with. I highly recommend Fairway.
Posted on Google Google
Terry Gietz profile picture
Terry Gietz
4 June 2024
GoogleGoogleGoogleGoogleGoogle
I couldn’t be more happy with my entire experience with Fairway cooling and heating. From the same day appointment that was arranged by Alexis in the office to Derrick, the service tech, they were super pleasant and did a great job!
Posted on Google Google
Deanna Mccrane profile picture
Deanna Mccrane
25 May 2024
GoogleGoogleGoogleGoogleGoogle
Jacob was amazing. Nice, professional, friendly. Was able to determine what was wrong with my unit and was able to fix it in a timely fashion. Even my Big dog approved of him !!! Thanks Jacob for giving us back our Air Conditioning!
Posted on Google Google
JoeD profile picture
JoeD
16 May 2024
GoogleGoogleGoogleGoogleGoogle
I had new furnace/ac units installed last year by Fairway, and just had an employee out to look at the a/c unit. Jacob G., Mstr Tech, did some fine tuning of it to help it run more efficiently and, most importantly, quieter! The tweaks he did to my system made a huge difference in perceived noise levels and comfort in my home. The original install was done last year, and I kept putting off a call to Fairway to address the questions I had stemming from that install. So, 10 months later I call them, Jacob comes out and goes over the wholel system and leaves me WITHOUT a bill! Great experience from a first rate employee and company!
Posted on Google Google
Laura Hackenbrock profile picture
Laura Hackenbrock
16 May 2024
GoogleGoogleGoogleGoogleGoogle
Always a great experience with Fairway! The installation several years ago was terrific, and my recent service appointment with Cory was exceptional. Thank you so much!
Posted on Yelp Yelp
Lawrence C. profile picture
Lawrence C.
16 May 2024
YelpYelpYelpYelpYelpVerified
Jacob Garcia just left our house after an AC repair. I am an engineer, and I must say I have rarely met an individual who is not only as qualified for this technical work, but is also such a pleasure to work with. He masterfully went through the various diagnostic procedures and explained everything as we went along. To me, that is a sign of a competent person. I will continue to ask for Jacob if (and when) we need any ongoing work. A final note. Apparently if a technician had worked at a particular home, Fairway will try to send the tech to homes they are already familiar with again. This is an exceptional business practice as for both speed and outcome. My thanks to both Jacob and Fairway. Also thanks to Alexis who was so helpful with scheduling.
Posted on Google Google
Russ Sinkler profile picture
Russ Sinkler
14 May 2024
GoogleGoogleGoogleGoogleGoogle
My original review was 3 years ago (below) and the Fairway team is still earning 5 stars with me! Brian, Jacob and Derrick have been outstanding to work with and having Derrick as our Service professional has been beyond positive. He is knowledgeable, prompt, courteous, professional and personable! Thanks to Derrick and the Fairway team, our systems are now ready for summer 2024! :-) ORIGINAL Post:The Fairway team was exceptionally responsive and communicative throughout the consultative conversations, our purchase, and installation process. We also had a couple of questions a couple of weeks after the installation, and we had a timely conversation to help us understand one or two features that were new for us. I had been skittish about doing an HVAC project, because I don't fully understand all of the technical components, but those fears were not an issue with Fairway. Their approach was consultative and there was no pressure to make a decision or anything like that. I was exceptionally relaxed throughout our interactions and highly recommend them for others who need HVAC service or replacement. Thank you to the Fairway team for a job well-done!
Posted on Google Google
steven tellander profile picture
steven tellander
8 May 2024
GoogleGoogleGoogleGoogleGoogle
Cory is someone that is continuing their good reputation and in the heating cooling industry, I challenge you to find a better company in Tucson!
Posted on Google Google
Kristina Deblois profile picture
Kristina Deblois
7 May 2024
GoogleGoogleGoogleGoogleGoogle
From start to finish, everyone at Fairway has been truly amazing to work with!! The quoting process with Jacob was seamless and he did a great job explaining all of our options and his recommendations. There was no sales pitch, just integrity and a true passion for his industry and team. Scheduling was quick and within a week or 2, a crew of guys completed gutted our old systems and installed 2 new variable units with a zoning component. The guys were friendly, clean and worked extremely hard for the 6 hours they were at my house. I was so impressed with their communication with each other and knowledge. Post installation, we did run into a few snags with the zoning components and this is really where Fairway came to shine. Multiple days and many hours later, everything is working perfectly!! I truly appreciate the customer service and determination to get the zoning working right and it was no fault of their installation process, just some bad wiring in my house. They rewired some areas and swapped out components, they even came out on the weekend and stayed late into the evening trying to get everything repaired. I have never had such great service from a company and I will forever refer them to all my friends and neighbors. The units are super quiet and extremely efficient and I couldn't be more satisfied. 5 stars just isn't enough and thank you again!!
Posted on Google Google
kevin harney profile picture
kevin harney
2 May 2024
GoogleGoogleGoogleGoogleGoogle
I just had the pleasure of interacting with Jacob Garcia at my house today. His professionalism and customer service attitude really impressed me. He explained everything he was doing in the yearly check up and taught me a lot in his visit. He truly exceeded my expectations. Fantastic.
Posted on Google Google
Krysta K profile picture
Krysta K
1 May 2024
GoogleGoogleGoogleGoogleGoogle
IMPECCABLE company. Unbeatable combo of competence and knowledge with stellar customer service. AND being integrous! Virtually impossible to find these days, especially in this industry. I researched companies in 2018 and chose Fairway to replace an in-warranty coil (in a unit from previous owner that they did not install). When my AC died after 14 years, I did not hesitate to call them again. Jacob answered my questions and was patient. It's a huge decision to get a new unit! He clearly loves his job, the company and his boss (who's the owner), Brian (who remembered me from 6 years ago!). The company treats staff well! Adam, Izzy and Julian installed the unit. It took longer than usual because the old unit was jammed in a tight space, but Adam persevered. Adam and Izzy answered all my questions. EVERY staff member was polite, cleaned up after themselves, said great things about the company, and talked about honesty in a too often dishonest industry. GREAT company! CHOOSE Fairway! PS It’s two days after install. My sisters were afraid I’d gotten ripped off by price and by buying the upgraded system and made me second-guess my decision. I did much research on the Lennox site and about installs and prices generically across brands. And I talked to Jacob today. He took the time to answer my questions and put all my concerns to rest. Amen! The single stage (basic/cheapest) unit is better in other climates, NOT Tucson climate. It doesn't last as long and uses a TON of energy. It’s also 1970s technology. The variable (even better than the two stage) unit is made for our climate, is more efficient, and will get money back from it’s efficiency. Other premier Lennox dealers in the area charge more, by at least 3k. Fairway is the lowest price dealer in our area. One company sold the same unit I got for 8k more! AC companies in general make money on selling units — and many of them are fly-by-night. But a 5-star rated company will be in business a long time and be around to take care of any 10 year warranty needs. The warranty covers parts AND labor (and labor is 85% of a repair!). It has a Quantum Coil which only uses aluminum. The old one used aluminum, stainless steel and copper. The 3 don’t mix and causes corrosion, which of course diminishes the life of the unit. AFTER the sale, I received the SAME time, ability to answer questions, and patience with my questions (and angst-ing). Now that is true customer service! Choose Fairway. And now my sister can sleep better tonight with this info.
Posted on Google Google
Tom Karpinski profile picture
Tom Karpinski
2 April 2024
GoogleGoogleGoogleGoogleGoogle
I typically am not easily impressed, but Fairway did impress me! The technicians, Arturo and Cory arrived exactly on time. They were both cheerful, polite, very neat and clean in all their work. They performed the necessary troubleshooting, serviced/checked both my furnaces, and both A/C units. Both technicians working on my system were obviously well trained, answered all my questions, and seemed genuinely happy to be there, and best of all were able to quickly resolve my issue of no heat for a very fair price! Within only 3 or 4 minutes after arrival, Arturo was very quickly able to visually discover the reason why there was no heat from one of the furnace units! Apparently, the last company, (who shall remain nameless), that installed new thermostats and serviced the units in the house did not even connect up the heating circuit for one of the new thermostats. Only the A/C circuit of the thermostat was connected! Both furnaces are 2-stage units and they both were found to be incorrectly wired to only use the single stage. Both A/C compressors were also found to be wired incorrectly to work in only a single stage mode. The Furnace Units and A/C units incorrect wiring was rectified and now made consistent for both systems which will make them function more efficiently also result in making them both easier to maintain in the future. The Gas pressure settings on both furnace units were also found to be grossly incorrect, (low), and this setup was also corrected. The burners and flame sensors were cleaned, and heat temperature output and carbon monoxide levels were tested. In my humble opinion both technicians went above and beyond to resolve my issue. All pressure switches, burners, and flame sensors were cleaned. Since Arturo and Cory completed their service, my Gas Utility usage has decreased by more than half as a result of the units now functioning efficiently as they were meant to! I'd recommend Fairway in a heartbeat!
Posted on Google Google
Barry Neiwert profile picture
Barry Neiwert
30 March 2024
GoogleGoogleGoogleGoogleGoogle
From the removal and replacement of our HVAC system two years ago, to the annual system checkup the guys at Fairway Cooling and Heating have been great to work with. They are all competent, professional, quick and fairly priced. Glad we selected them over their competition.
Posted on Google Google
Marti Waugh profile picture
Marti Waugh
29 February 2024
GoogleGoogleGoogleGoogleGoogle
Omar Riveria cleaned our AC vents which had not been serviced in years. He was very professional, friendly and explained how he would clean the vents. He cleaned any dirt,etc. when finished. We would certainly recommend Omar for fantastic service. Marti Hubbard and Steve McEllis.
Posted on Google Google
S R profile picture
S R
23 February 2024
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling & Heating LLC provided an outstanding service by installing an HVAC system in our home. Their team was not only polite and meticulous but also worked efficiently throughout the process. The office staff was quick to respond to any questions or concerns we had, offering thorough explanations. We're extremely pleased with our new unit and have been actively recommending Fairway to our neighbors for their professionalism and excellent service.
Posted on BBB BBB
Sindy R profile picture
Sindy R
23 February 2024
BBBBBBBBBBBBBBB
Fairway Cooling & Heating LLC provided an outstanding service by installing an HVAC system in our home. Their team was not only polite and meticulous but also worked efficiently throughout the process. The office staff was quick to respond to any questions or concerns we had, offering thorough explanations. We're extremely pleased with our new unit and have been actively recommending Fairway to our neighbors for their professionalism and excellent service.
Posted on Google Google
linda block profile picture
linda block
23 January 2024
GoogleGoogleGoogleGoogleGoogle
Jacob Garcia is the best! Fairway Cooling & Heating has been to my house twice - excellent, polite, efficient service both times. I will not hesitate to contact them again.
Posted on Google Google
barbara barnes profile picture
barbara barnes
22 January 2024
GoogleGoogleGoogleGoogleGoogle
I am not easily impressed but Fairway did impress me! They were exactly on time, cheerful, very neat and clean in all their work. They replaced my old furnace and air conditoner, and all the techs working were obviously well trained, answered all my questions and seemed happy to be there! They were very neat and recycled what could be recycled of the old equipment, and clean up was perfect. I had them back out to check something that was not in their area of expertise (hot water heater) but I wasn;t sure and they came immediately and explained the issue to me. I do wish they did plumbing, since I'll need a new hot water heater soon! I'd recommend them in a heartbeat!
Posted on Google Google
Margery Johnson profile picture
Margery Johnson
29 December 2023
GoogleGoogleGoogleGoogleGoogle
Arturo Aragon did a wonderful job. Very knowledgeable and responsive.
Posted on Google Google
Patti Bayers profile picture
Patti Bayers
1 September 2023
GoogleGoogleGoogleGoogleGoogle
We recently had both our air conditioners replaced and couldn't be more impressed with the knowledge, responsiveness, quality of work, and friendliness of everyone at Fairway. We will be customers for a long time!
Posted on Google Google
Pittman Carrington profile picture
Pittman Carrington
9 August 2023
GoogleGoogleGoogleGoogleGoogle
Beyond impressed. I had a rather long freon line with a shredded outside. As a customer I was given a price that pleasantly surprised me. The job entailed unforeseen issues which increased the job-time length considerably. Art handled it with grace and professionalism and when I asked if maybe the agreed upon price was a bit low considering everything else he did he told me no way! I have recommended Fairway in the past to people who engaged them in replacing their units and for good reason. No, great reasons! This company should be the “American Standard.”
Posted on Google Google
Carlos Lizarraga (Your Home Pro Agent) profile picture
Carlos Lizarraga (Your Home Pro Agent)
8 August 2023
GoogleGoogleGoogleGoogleGoogle
So happy that we chose Fairway Cooling for our HVAC company, they're always professional and always returns our call and the turnaround time has been quick and each time they get called out we always receive the best customer service from all the technicians, so it speaks a lot from the training staff, hope people see this review because they will not regret it, keep up the great job Fairway 👍🏼
Posted on Google Google
Anne Palmer profile picture
Anne Palmer
11 July 2023
GoogleGoogleGoogleGoogleGoogle
We called Fairway when we realized our air conditioning was out. They were at our house at 11 the same morning and an hour later we had cold air again. These guys are the best. We can always depend on them to be reasonable in price and here when we need them. What more can we ask?
Posted on Google Google
Amanda Scott profile picture
Amanda Scott
13 May 2023
GoogleGoogleGoogleGoogleGoogle
Responsive, fast, easy to work with, provided several options to be conscious of budget, trustworthy, and staff are friendly. Communicate clearly when they will be there and scheduling was a breeze.
Posted on Google Google
Rita Swinson profile picture
Rita Swinson
29 April 2023
GoogleGoogleGoogleGoogleGoogle
I needed to replace an old thermostat in a home I recently purchased because I couldn’t figure out how to reprogram it. With 100 degree weather soon approaching, I was nervous about selecting a contractor in an unfamiliar city to replace the existing thermostat with a more user friendly one. I called Fairway Cooling & Heating because they were highly rated online as well as with the BBB, had been around a while, and were located near my new residence. They responded quickly, empathetically, and not only replaced the ancient thermostat but thoroughly examined my central air and furnace units within a few days after I called them. The technician was not only thorough, but extremely knowledgeable and pleasant. Based on this experience, I wouldn’t hesitate to call on them again in the future.
Posted on Google Google
John McCauley profile picture
John McCauley
18 April 2023
GoogleGoogleGoogleGoogleGoogle
I started using Fairway after a very positive phone conversation with Brian, the owner. Since then, I have nothing but good things to say about Derrick, our regular tech. Like the reviews say - honest, professional thorough, timely and friendly!
Posted on Google Google
Dan Faust profile picture
Dan Faust
8 April 2023
GoogleGoogleGoogleGoogleGoogle
Jacob provided great service.
Posted on Google Google
Bruce McDaniel profile picture
Bruce McDaniel
10 March 2023
GoogleGoogleGoogleGoogleGoogle
I have lived in Tucson for over 15 years and used 6 different HVAC companies This is the only HVAC company in the Tucson area that I can recommend All others were one and done requiring follow up service at high prices Fairway does not bid lower but sticks to a price and follows through to see that service is completed correctly
Posted on Google Google
John May profile picture
John May
1 March 2023
GoogleGoogleGoogleGoogleGoogle
Thermostat wasn't working on our heater and Fairway had been recommended by a neighbor and they were right. Called their office and they were phenomenal and had a technician out an hour later. Communication was excellent and Derrick did an outstanding job. Will be going to them for all of our HVAC needs and replacing our older systems in the future.
Posted on Google Google
Kevin Grayson profile picture
Kevin Grayson
3 December 2022
GoogleGoogleGoogleGoogleGoogle
Had them out three times and Derrick D. has been phenomenal to work with. Knowledgable, courteous, and on-time (early on two occasions with communication of expected timing). I should clarify that having them out three times was not because of lack of quality work. The first visit was a full system (x2) inspection and recommendations as they are very old HVAC systems with varying degrees of issues. The second call a month later was because my upstairs blower motor sounded like it ceased up (they had me on the schedule less than 24 hours later). After confirming my suspicions on the blower motor through diagnostics, I had pricing for a new part and was again on the schedule for less than 24 hours later. The repair was completed seamlessly and now the family has heat restored upstairs, just in time for the colder weather. As my HVAC system continues to age I’ll be calling them first every time.
Posted on Google Google
Chris Kmotorka profile picture
Chris Kmotorka
29 November 2022
GoogleGoogleGoogleGoogleGoogle
Very helpful and knowledgeable trouble shooting.
Posted on Google Google
M. M. profile picture
M. M.
19 November 2022
GoogleGoogleGoogleGoogleGoogle
Impressed with the service and great technicians! Honest, professional and all around nice people and company. Definitely recommend and will be calling them again in the future.
Posted on Yelp Yelp
Michael B. profile picture
Michael B.
11 September 2022
YelpYelpYelpYelpYelpVerified
I live in just outside of Tucson (very hot) and came home from a weekend away and my AC (American Standard Platinum 18 heat pump) was not working. I was going to call on Monday (when they opened) but I also sent an email early Saturday evening. I received a call Saturday night and a service was arranged the next day SUNDAY. Yes, they came out on Sunday. This is amazing service. Highest recommendation. They stand by their work.
Posted on Google Google
Tamara Poff profile picture
Tamara Poff
16 August 2022
GoogleGoogleGoogleGoogleGoogle
These guys went above and beyond - responsive, timely, courteous, with the best solution when it came time to replace our old furnace and a/c. Their follow-up is great too. I would highly recommend them.
Posted on Google Google
jill gorski profile picture
jill gorski
10 August 2022
GoogleGoogleGoogleGoogleGoogle
So I called some different companies in my area. To get an estimates on a new unit I really didn't know about fairways Someone recommended them. Before that I called CR the guy was so rude. He didn't even want to talk to me because I wasn't the owner of the house. I take care of my 86 year old father. I take care of all his affairs. So I said fine I will call someone else. I guess they didn't need the business. I called fairways had no problem at all. They installed a new unit with in two weeks. We love it. Thank you
Posted on Google Google
Alexis Moylan profile picture
Alexis Moylan
28 June 2022
GoogleGoogleGoogleGoogleGoogle
My unit started leaking off and on starting Saturday, called fairway on Monday and they were able to come same day! Problem was fixed within an hour. My technician was Q, he explained what was causing the leak and what he was going to do to fix it and what to do in the future if it happens again. Thank you fairway!
Posted on Google Google
Kathleen Rogers profile picture
Kathleen Rogers
6 May 2022
GoogleGoogleGoogleGoogleGoogle
Fantastic service. They installed a top-notch new system for us last year and are now doing the twice yearly maintenance. Everyone we have dealt with is very knowledgeable and helpful. One of the best services we’ve ever had dealings with.
Posted on Google Google
Mary Rea profile picture
Mary Rea
4 May 2022
GoogleGoogleGoogleGoogleGoogle
Every experience, from installation to servicing, has always been the best. I’ve been with them 3 years.
Posted on Yelp Yelp
Ryan F. profile picture
Ryan F.
3 May 2022
YelpYelpYelpYelpYelpVerified
Jacob Garcia of Fairway Cooling & Heating did an excellent job of finally fixing issues that previous installers and maintenance staff from another company never did.
Posted on Google Google
Jim profile picture
Jim
27 January 2022
GoogleGoogleGoogleGoogleGoogle
I'll add my voice to the chorus: Fairway is a great HVAC operation and the owner, Brian, is honest and cares a lot about the quality of the work that they do. After an especially positive experience recently, they've got another customer for life.
Posted on Google Google
Barb DiMarco profile picture
Barb DiMarco
2 October 2021
GoogleGoogleGoogleGoogleGoogle
Beyond impressed with the service from sales to efficient installation. These guys are here to serve the community in the best most honest way. They were also the least expensive working with higher quality ACs than the others we interviewed. Can’t go wrong here!!!
Posted on Google Google
Keith B Porter profile picture
Keith B Porter
30 August 2021
GoogleGoogleGoogleGoogleGoogle
These guys are outstanding. Very professional. I didn't realize how much the other company I was using was taking me to the cleaners. My technician Jacob came for AC repair and noticed that my system that was installed 10 years ago was set up incorrectly and has been causing strain on my compressor! He made the adjustment and now my system is running more efficiently than ever. Look no further...these guys are the right choice for HVAC period.
Posted on Google Google
C M (BeeFree) profile picture
C M (BeeFree)
27 August 2021
GoogleGoogleGoogleGoogleGoogle
They couldn't have been better, very polite and professional, pricing is very fair compared with other companies. No pun intended. 😂
Posted on Google Google
Anna Badillo profile picture
Anna Badillo
21 August 2021
GoogleGoogleGoogleGoogleGoogle
Thoroughly happy with our choice in in Fairway. Our ac blower went out on a lovely hot August evening and Jacob was right on it! He replaced it for us and with in a few hours we were back at 76 degrees! We then scheduled to have our whole ac replaced, due to the age of the ac and me not wanting to be surprised with a hot house. The techs were prompt , and got everything done within 3 hours! They were all very professional and made this experience very painless.😊
Posted on Google Google
Steve Schietromo profile picture
Steve Schietromo
31 July 2021
GoogleGoogleGoogleGoogleGoogle
After researching many A/C Cooling and Heating Companies, we decided to call Fairway Cooling and Heating. The technician that came out was Jacob Garcia. He told us what was wrong with our system, what it would cost to fix it without trying to sell us anything. We asked about a new unit and he gave us three options and he explained each option thoroughly. We decided to buy a new HVAC system. The installation team, Jesse, Julian and Frank were on time, courteous and professional. When they completed the job, they left everything clean and explained how the system worked. I would recommend this company highly to anyone in need of a new HVAC system or repair. What surprised me was, a few days later, a representative from Fairway came to our home with our warranty and completed paperwork, and asked if we had any questions. Their customer service is by far the BEST I have seen in a long time.
Posted on Google Google
Charles Hollar profile picture
Charles Hollar
27 July 2021
GoogleGoogleGoogleGoogleGoogle
Jacob was promptly on time, able to squeeze us in just hours after we called. He diagnosed the issue within minutes, had all the parts needed in his van and had us comfortably cooled and set for another 10 years at a very reasonable price. I would confidently recommend Fairway to anyone looking for fast, professional and affordable HVAC issues! -CH
Posted on Google Google
Kenneth Fannon profile picture
Kenneth Fannon
22 July 2021
GoogleGoogleGoogleGoogleGoogle
What a professional group of people. Jacob is not only an outstanding technician and salesman but also knew exactly what we needed and followed through with the installation of our new A/C system just as promised. As a professional in the trades myself..... I really appreciate the quality, punctuality and thoroughness of this company.
Posted on Google Google
Diane Bourke profile picture
Diane Bourke
20 July 2021
GoogleGoogleGoogleGoogleGoogle
July 19, 2021: Derrick was the technician who did the installation of our new Scrubber after Ron came over to do our assessment and estimate. He was as professional and nice as Ron. We also highly recommend Derrick to other customers!! Diane and Andy We were very happy with your service. Ron arrived exactly on time to do an annual maintenance check on our AC. He answered all of our questions and provided information about Air Scrubbers. I have allergies and asthma and need my home to be as clean as possible, so when we asked Ron about options, he explained how an Air Scrubber works. After doing our own research about Air Scrubber Technology, we decided to have Ron return to install a unit for us. In addition to Ron's expertise, he was also very professional and very easy to talk with about any concerns we had. We would highly recommend Ron and Fairway Cooling and Heating. Thank you, Diane and Andy
Posted on Google Google
Derek Taylor profile picture
Derek Taylor
19 July 2021
GoogleGoogleGoogleGoogleGoogle
My A/c went out and Fairway Cooling & Heating sent a technician out the same day as my call when others were weeks out. Ron the technician is true professional from his explanation of the problem to coming up with identifying different solutions to get my system back up and running. Showed up when they he said he would and even provided a courtesy call to let me know he was on the way. Do yourself a favor and make sure Fairway Heating & Cooling is your first and only call for a/c issues.
Posted on Google Google
elaine woods profile picture
elaine woods
16 July 2021
GoogleGoogleGoogleGoogleGoogle
Jacob, up my service man is fast, friendly, and honest. The quote he gave me included tax and service. He gave me advice and recommendations. He didn’t try to sell me anything extra, no high pressure. That’s very unlike the large companies. As he says they do it the fairway. I would highly suggest and recommend this company.
Posted on Google Google
Fred Tillman profile picture
Fred Tillman
15 July 2021
GoogleGoogleGoogleGoogleGoogle
We shopped around quite a bit (6 companies) when looking for a new HVAC unit to replace ours that is dying. Jacob from Fairway was polite and professional. He explained our options and was never pushy (some of the other companies had a "used car salesman" vibe from their pushy salespeople). There were some companies that were somewhat cheaper than Fairway, but when you buy an HVAC unit, you're also entering into a relationship with a company for many years to come. We felt very comfortable that Fairway would be with us if we have any problems. As an example of this, Jacob came out and recharged our existing dying unit with refrigerant to hold us over until the installation of our new unit. We didn't even ask for this - he offered. I think that says a lot about the company.
Posted on Google Google
Pat Howard profile picture
Pat Howard
13 July 2021
GoogleGoogleGoogleGoogleGoogle
Jacob was very professional, and very informative. We'll certainly call next year for a yearly check-up!
Posted on Google Google
A B profile picture
A B
12 July 2021
GoogleGoogleGoogleGoogleGoogle
Recently purchased a Lennox A/C system from Fairway. Everyone was extremely professional from the installers to the owner himself. Jacob Garcia was extremely helpful through the whole process as well. Would recommend.
Posted on Google Google
Gregory Reynolds profile picture
Gregory Reynolds
8 July 2021
GoogleGoogleGoogleGoogleGoogle
Jacob arrived on time in the late afternoon. He was able to trouble shoot our 20 year old heat pump and get it working again. Then Jacob gave me a full report on the unit with pictures and offered possible repairs to extend the life or replace. No pressure just clear evaluation of options. I feel good about my choice. Thank you, Jacob and Fairway Cooling.
Posted on Yelp Yelp
Michael D. profile picture
Michael D.
3 July 2021
YelpYelpYelpYelpYelpVerified
I had used Fairway for HVAC maintenance and was very happy with their service. It was a natural decision when it came time to replace one of two units in the house. Jacob Garcia came out promptly and presented a proposal which I accepted and work was scheduled as quickly as possible. The install crew got the new system installed and worked efficiently and left a clean work site when done. The next day I had a follow up visit from Derrick that provided me a folder with pertinent documents and asked if I had any additional questions on the operation of the system. Well managed company and I feel very comfortable recommending Fairway to others.
Posted on Google Google
Steve Starks profile picture
Steve Starks
1 July 2021
GoogleGoogleGoogleGoogleGoogle
Jacob Garcia saved the day at my barbershop. Our AC unit shut down today. Jacob made an emergency visit and got the unit back on line. He is totally professional. He explains everything very clearly. The AC unit that I have is almost 13 years old. With Jacob’s help we hope this AC still serves us for years to come. Steve Starks Foothills Barbers
Posted on Yelp Yelp
Susan G. profile picture
Susan G.
29 June 2021
YelpYelpYelpYelpYelpVerified
We had multiple estimates of a wide variety and were lucky to come across Brian. Our ac decided to die a slow death during the hottest possible time. Brian ordered our new system and installed promptly. The price was reasonable for a great system but what sold is was the service and people! Arrived early, cleaned up completely, masks were worn. Just all around exceptional!
Posted on Google Google
gayle seiple profile picture
gayle seiple
24 June 2021
GoogleGoogleGoogleGoogleGoogle
Excellent Company. Hard working Technicians who are very Professional. Top of the line AC Units, I highly recommend this Company.
Posted on Yelp Yelp
Jeanne S. profile picture
Jeanne S.
24 June 2021
YelpYelpYelpYelpYelpVerified
Today Jacob came to check my cooling and heating system. He was thorough, polite and very knowledgeable. He was also wearing a mask and had booties to put over his shoes when he came into my house. For the past 12 years, I have used another company but decided to try Fairway. I couldn't have felt more comfortable with Jacob's professional demeanor and thorough knowledge of cooling and heating systems. I was totally impressed with the time he took to clean and review my system. He also took considerable time to detail the problems I could expect in the future and to explain my options. I highly recommend Fairway Cooling and Heating.
Posted on Google Google
Dr. F. Matt Brown, Jr., MD profile picture
Dr. F. Matt Brown, Jr., MD
21 June 2021
GoogleGoogleGoogleGoogleGoogle
Jacob Garcia found multiple issues with our two HVAC systems and explained the issues and repairs very specifically and outlined the specific repairs. He was professional and clear in communicating repairs and costs. Excellent service. Thanks Jacob!
Posted on Google Google
Brian Potter profile picture
Brian Potter
16 June 2021
GoogleGoogleGoogleGoogleGoogle
I nursed my original 20 year-old HVAC units as long as I could. After looking at reviews for a number of companies, I decided to have Fairway come out and look at my aging units and give me some alternatives. Jacob arrived on time, and after looking at both sets of units, he was able to walk me through the issues and explain the causes that other companies couldn't seem to identify. He confirmed my opinion that it was time for new units. He gave me 3 alternatives and I decided on the Lennox Elite variable speed models, which he was able to schedule for installation a week later. Jesse, Frank, and Julian arrived on time today and did a great job of installing the new units and walking me through the key components, configuration of the new thermostats, and maintenance. I couldn't be happier with the products and services provided by the Fairway team!
Posted on Google Google
Ann Wentworth profile picture
Ann Wentworth
7 June 2021
GoogleGoogleGoogleGoogleGoogle
Jacob Garcia is the best service person I've had in a very long time! He was on time (which is huge), extremely knowledgeable, courteous, and friendly. He thoroughly explained all the options, what every part did for my system, and prepared me for the fact that I will need a new compressor soon and the approximate cost. He was very friendly and knew his profession well. I am very impressed with Fairway and will definitely use them in the future as well as recommend them to my friends and neighbors. Excellent service and friendliness!
Posted on Google Google
james corbin profile picture
james corbin
21 May 2021
GoogleGoogleGoogleGoogleGoogle
I am so very happy and satisfied with Fairway and all of their personal. Everything was exactly completed as described and all promises were fulfilled....no surprises. The system works so much better than our old system and is more efficient. They are the very best and do a fantastic job. I will recommend them to all of my acquaintances. My wife and I could not be happier. Very, very professional in every aspect. They deserve a 10 star rating!
Posted on Google Google
Patrick Hager profile picture
Patrick Hager
6 May 2021
GoogleGoogleGoogleGoogleGoogle
My technician Jacob was professional, friendly and did a thorough job. Jacob explained everything he did and found, and was super helpful for us. The service (HVAC maintenance) was surpringly affordable, and I can't recommend Fairway highly enough, and especially Jacob for their excellent customer service. We will definitely be using Fairway from here on out!
Posted on Google Google
Amanda profile picture
Amanda
3 May 2021
GoogleGoogleGoogleGoogleGoogle
Cant say enough nice things about my experiences with Fairway. Followed Jacob García over from his last company. He is detailed oriented and professional. The prices are reasonable too. I have an older system that needs regular maintenance and it’s relief to know I can call them and they will fit me in ASAP.
Posted on Google Google
Rose Hallenberg profile picture
Rose Hallenberg
22 April 2021
GoogleGoogleGoogleGoogleGoogle
Knowledgeable staff. Great owners. Excellent service.
Posted on Google Google
Terry Leary profile picture
Terry Leary
12 April 2021
GoogleGoogleGoogleGoogleGoogle
We have been using Fairway Cooling and Heating for several years now, exclusively. We always trust their work, their employees, and their professionalism. Extremely pleased with our service tech, Jacob. A great person to work with in the competitive A/C business. Highly recommend!
Posted on Google Google
Melissa Blakeley profile picture
Melissa Blakeley
9 April 2021
GoogleGoogleGoogleGoogleGoogle
Just had my annual AC checkup and maintenance done. Jacob Garcia was professional, friendly and attentive to details. He communicated everything he was doing to my system and maintenance that needed to be performed. Showed me exactly what was wrong with one of my parts so I KNEW I was dealing with an honest individual and Company. I would highly recommend Fairway and Jacob for your AC and Heating needs!
Posted on Yelp Yelp
Bill S. profile picture
Bill S.
30 March 2021
YelpYelpYelpYelpYelpVerified
My second time using this company and I am very impressed with their attention to detail and honesty. The technicians are NOT on commission and therefore are not likely to over sell something not necessary.
Posted on Google Google
Debbie Turner profile picture
Debbie Turner
7 March 2021
GoogleGoogleGoogleGoogleGoogle
Prompt, honest,efficient service. Had a new unit installed. Very professional and clean. Explanations were good and great follow up with warranty paperwork.
Posted on Google Google
Rob McConaghy profile picture
Rob McConaghy
1 February 2021
GoogleGoogleGoogleGoogleGoogle
Hello Just wanted to share my excellent experience with this awesome HVAC company. The first phone call was promptly returned by the owner Brian who then sent over Jacob G to diagnosis the problem with our 27 yrs old furnace. The very next day the installation team of Jesse, Julian and Frank expertly and efficiently installed the new furnace and our very old AC unit. These guys were professional in every way. Thank you Brian, Jacob, Jesse, Julian and Frank. The winter months will be warm and the summer months cool thanks to you guys. Thanks again Rob M.
Posted on Yelp Yelp
Sue B. profile picture
Sue B.
27 January 2021
YelpYelpYelpYelpYelpVerified
I cannot believe how great their customer service is. My 92 yr old mom's furnace was not working and Jacob came out to assess! Extremely courteous young man who discussed all options to repair and allowed my mom to understand and choose from the options. She chose new as her A/C and furnace were original and 14 hrs old. She had her new equipment installed by 1 pm the following day. Thank you to this extremely competent and excellent company! Highly recommend them for expediency and fairness with no pressure selling. The excellent customer service was a bonus! Highly recommend!
Posted on Google Google
Robert Edwards profile picture
Robert Edwards
18 September 2020
GoogleGoogleGoogleGoogleGoogle
Not only did Brian show up promptly and on time but he was also very friendly and professional during the original estimate and evaluation. I received a couple additional estimates, and there was no question after meeting Brian that I wanted to go with his company. His technicians were extremely friendly and professional and did one of the cleanest split AC unit installs I’ve ever seen! We have two AC units and I feel so relieved knowing that it was done properly, and we have Brian and his team just a phone call away if we need anything. On top of that, I also received a 10 year warranty on parts and labor. I have lived in Oro Valley for over 25 years and know a lot of local contractors. I can say Fairway is up there in the A+ category of professional reliable contractors by far!! Thank you so much Brian!
Posted on Google Google
Andrea Lichtenthal profile picture
Andrea Lichtenthal
26 August 2020
GoogleGoogleGoogleGoogleGoogle
Service was excellent. There is no room for improvement. The company went out of it's way to rearrange their schedule to meet our needs. The men were congenial, thoughtful, and skilled. Perfect.
Posted on Google Google
Pat Smith profile picture
Pat Smith
10 August 2020
GoogleGoogleGoogleGoogleGoogle
My neighbor was checking our house while we are away and found the A/C not running. I called Fairway Saturday and Brian returned my call within a few minutes. He took the time to allow me to explain the situation and scheduled Jacob for Monday morning. Jacob met my neighbor and resolved the problem quickly and called me to explain what occurred and how the problem was resolved. It is a comfort to know we can rely on Fairway Cooling, as well as our neighbor, should there be an HVAC problem while we are away.
Posted on Yelp Yelp
Gloria C. profile picture
Gloria C.
10 August 2020
YelpYelpYelpYelpYelpVerified
We chose Fairway Heating and Cooling after we had Jacob Garcia, Master HVAC Tech-Comfort Advisor, present us with an estimate. Jacob was very informative, explained the process and all that was involved. After two other estimates, we chose Fairway. Our decision was based on the cost, system quality and sterling presentation made by Jacob. Answered questions, explained details on the different systems being offered and their efficiency. Great first impression by Jacob and his company. This afternoon we had our new AC unit installed. Three technicians showed up prepared to start the job in the extreme 105 degree weather in masks. They were very polite and quite personable. Without hesitation the installation began. Frank, Jesse and Derrick did an outstanding job, bringing in sheet metal, copper wire, galvanized pan, coils, thermostat, etc. They were very organized and methodical, leaving us with a great cooling system that is beyond our expectations. Jesse took the time to explain every detail we needed to program our system and connect to our phones for remote programming. He explained the process and answered all our questions. My husband had several questions and all were answered. We thank Fairway for having such an outstanding team representing their company. We will highly recommend the company and this team.
Posted on Google Google
Jim Armstrong profile picture
Jim Armstrong
8 August 2020
GoogleGoogleGoogleGoogleGoogle
Just got into town on a Friday night and woke up to our AC not blowing cold air. Called Fairway on Saturday morning and asked Brian if he could schedule emergency repair services. Ron was at our place within an hour and had us up and running in no time! Really appreciate the staff like Ron who are so professional and Brian for always being so responsive to our needs!!
Posted on Google Google
Debbie Davis profile picture
Debbie Davis
4 August 2020
GoogleGoogleGoogleGoogleGoogle
Great group to work with starting with Jacob, knowledgeable about the company as well as the product.. Jessie, Frank Derrick did a great job on the installation side. Prompt, courteous, worked quickly and efficiently! on a scale of 1 to 10 All would receive an 11. Great Job guys!!
Posted on Google Google
Robb Gray profile picture
Robb Gray
28 July 2020
GoogleGoogleGoogleGoogleGoogle
ON every level this company, based upon my experience is clearly superior to any others in the Tucson area! Why? Prior to giving the go ahead, I did due diligence on 4 companies, recommended by quality friends and neighbors. We had routine service done by Fairway months ago and felt they were the very best of the 3 previous companies we had for used over our many years here. We got bids for our full replacement, and determined the integrity and caliber of people at Fairway made it simple. Competitive pricing is a must today, but the people who do the work, stand by their pledges and fulfill the work ABOVE AND BEYOND do make THE crucial difference. I could not more highly recommend Fairway Cooling and Heating. I feel they attract the best people in Southern Arizona! Call them, ask for my email or phone # if you have questions for a very judgmental consumer! simply said I think you could not do better!
Posted on Google Google
Katherine Parkes profile picture
Katherine Parkes
6 July 2020
GoogleGoogleGoogleGoogleGoogle
Just had a new A/C unit installed by Fairway. They were on time, courteous, respectful and great to work with. I would highly recommend this company.
Posted on Angie's List Angie's List
Lizbeth R. profile picture
Lizbeth R.
1 July 2020
AngiesListAngiesListAngiesListAngiesListAngiesList
Very professional. Would recommend very highly.
Posted on Google Google
Enrique Morales profile picture
Enrique Morales
19 June 2020
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling and Heating is an amazing company! Everyone I spoke with was very professional, the technicians were courteous, knowledgeable, and respectful. Overall, my experience with Fairway was super positive. My new A/C for the second floor was up and running within a few hours.
Posted on Google Google
Karen Sisco profile picture
Karen Sisco
18 June 2020
GoogleGoogleGoogleGoogleGoogle
Jacob Garcia came to check our non working AC . He was knowledgeable, answered all of our questions , explained things thoroughly , was not rushed , and was most pleasant to work with . It was a very comfortable decision to choose Fairway for the installation of a new unit.
Posted on Google Google
Kenneth Rosburg profile picture
Kenneth Rosburg
17 June 2020
GoogleGoogleGoogleGoogleGoogle
We had a new HVAC system installed June 16, 2020. The Fairway crew arrived on time and all members were very professional. One employee came yesterday to do another field check just to make sure they would bring all required materials for the installation. Everything was included in a very competitive price such as a new sheet metal floor, surge protector, thermostat, new outside electrical box and new service tubing and wiring. Each member of the team was courteous, efficient and professional. They insured the system was working perfectly before leaving. They also left both inside and outside areas cleaner than they found them. Their customer service is the best. I am very impressed with Fairway Cooling and Heating in Oro Valley, Arizona and recommend them for all air-conditioning servicing and installation.
Posted on Google Google
Chris Hollingworth profile picture
Chris Hollingworth
13 June 2020
GoogleGoogleGoogleGoogleGoogle
I can’t speak highly enough of Jacob Garcia from Fairway Cooling & Heating. He took care of all our HVAC needs. He even came to the house early on a Saturday morning to repair our old system,free of charge, while we are awaiting the installation of a new system on July 22nd. We are from South Carolina and have a home in Oro Valley. I could not have chosen a better company for our HVAC needs in AZ. True professionals. And the price is right. I feel anyone would be satisfied using Fairway Cooling & Heating for all their HVAC needs.
Posted on Google Google
Meowzer Meowzer profile picture
Meowzer Meowzer
12 June 2020
GoogleGoogleGoogleGoogleGoogle
After trying multiple contractors for AC maintenance, I like them the best: no expensive contracts, reasonable prices, competent and experienced technicians, give me a specific hour for the appointment and show up on time, no pressured sales pitches. When my AC unit needed a minor repair they sent over another technician right away with the part instead of making another appointment. Highly recommended. One year after posting this review, I had Fairway install a mini-split in my bedroom. The virtually silent mini-split is huge upgrade over the noisy wall AC I had been using for auxiliary cooling. Fairway provided the usual speedy and professional service. I have been very happy with all the work they have done at my residence.
Posted on Angie's List Angie's List
Alexis A. profile picture
Alexis A.
12 June 2020
AngiesListAngiesListAngiesListAngiesListAngiesList
I have tried multiple AC contractors over the past 15 years but I like Fairway the best. No sales pressure, no expensive contracts, reasonable maintenance fees, competent and polite technicians, always available to answer questions, and they always show up on time. When routine maintenance revealed one of my AC units needed a small, inexpensive part they sent an employee right out to my house to deliver it to the technician instead of making another appointment. They recently installed a virtually silent mini-split in my bedroom which is a huge upgrade over the noisy wall AC unit I had been using for auxiliary cooling. As usual, their service was prompt and professional. I highly recommend them.
Posted on Google Google
Joni Wells profile picture
Joni Wells
9 June 2020
GoogleGoogleGoogleGoogleGoogle
These guys are nothing less than awesome! We are so thankful we read all the positive reviews online and chose Fairway. Honest, efficient, hardworking, the list goes on. New to AZ and have found our heating & air team for life. Thank you Fairway - all of you!
Posted on Google Google
Larry Brophy profile picture
Larry Brophy
29 May 2020
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling and Heating is an excellent example of how a company should be run. When our A/C went out, I obtained three bids. Fairway's price was just above that of a one-man show, and a third lower than one of the oldest HVAC firms in Tucson. The estimator was prompt and extremely professional. The three-man installation crew was amazing! They arrived on time, removed the old A/C unit and installed the new unit in under 4 hours. Each man is a specialist and performed their own part of the project quickly and efficiently. The finished installation is absolutely perfect. I'm very pleased and highly recommend Fairway.
Posted on Google Google
Nathan Seiple profile picture
Nathan Seiple
17 May 2020
GoogleGoogleGoogleGoogleGoogle
Everyone was super professional and friendly. Jacob did an amazing job with setting up our brand new variable speed hybrid system. It cools our 2 story house very quickly and it is so much quieter than our old unit. We are very happy and highly recommend Jacob and Fairway Cooling!
Posted on Google Google
Darrel Robertson profile picture
Darrel Robertson
13 May 2020
GoogleGoogleGoogleGoogleGoogle
How refreshing to find a company that will do what they say. This company is courteous,professional and technically highly competent. They want business and it shows! Had a little snafu early on but this company more than made up for minor inconvenience they caused. Excellently run company! No wonder they are the number 2 rated American standard dealer in Arizona. If you don’t choose this company you have chosen the wrong dealer/contractor!
Posted on Google Google
Eric Huber profile picture
Eric Huber
8 May 2020
GoogleGoogleGoogleGoogleGoogle
Ron Miles was my Fairway service tech. He was excellent. He serviced three units, fixed the problems and patiently answered my questions. In addition, the cost of service was very reasonable. I highly recommend this company. After using big box store HVAC contractors in the past, the improved quality with Fairway is amazing. Hire these guys!
Posted on Google Google
E. Earl C profile picture
E. Earl C
1 May 2020
GoogleGoogleGoogleGoogleGoogle
Just had a complete HVAC system installed by Fairway. Quick, professional, and courteous. Would recommend.
Posted on Google Google
Mimi Wixted profile picture
Mimi Wixted
30 March 2020
GoogleGoogleGoogleGoogleGoogle
The Fairway team turned up promptly this morning. They were friendly, professional and efficient. They answered all of our questions and guided us through the use of the unit. Couldn’t ask for better service!
Posted on Google Google
Shim G profile picture
Shim G
25 February 2020
GoogleGoogleGoogleGoogleGoogle
I thought that my heating wasn’t working correctly and so the technician came back out, didn’t charge me, checked everything, proved the system was working at all vents, and then he explained that the fan had to come on to cool down the system if it needed cooling down..and I had experienced a temporary cooling. The service was above and beyond all others ... and this was after being quoted $4500+ for a system upgrade ... or at least $2100 for a temporary fix ... by the people who work for Home Depot ... and charged a service contract and a per visit fee! The initial service and fix for my AC system was only a reset of my Ecobee smart system ... and only cost a service fee by Fairway that was less than the visit fee for Home Depot. I will refer these guys to everyone!
Posted on Google Google
Kelli Crawford profile picture
Kelli Crawford
10 February 2020
GoogleGoogleGoogleGoogleGoogle
We have loved our business dealings with this company from the beginning. When we knew we had to replace our system we knew it would would be investment in our home; so choosing the company was a daunting task. After taking several bids and meeting several different representatives from different companies, this one stood out because the owner of the company came to do the “ closing” and look us in the eye. It wasn’t just a sales gimmick either. We had one issue after the initial installation and when called to to rectify the problem, we had the same Tech “ Jacob” who has been with us every single time, and he was here within an hour. Completely fixed and completely free. He was here again today for regular service maintenance and was again highly professional and efficient and a credit to his employer. Thank you Fairway Cooling! There are still honest businesses to be found.. KC
Posted on Google Google
Jose Quispe profile picture
Jose Quispe
7 February 2020
GoogleGoogleGoogleGoogleGoogle
Jacob provided a good serviced today, even he educated me about how the system works.
Posted on Google Google
thomas hames profile picture
thomas hames
6 February 2020
GoogleGoogleGoogleGoogleGoogle
I called and they were very nice and accommodating for the appointment I needed. Jacob the tech that came out was prompt. He was able to find all the problems and fix them quickly. Will be using them for all of the hvac work I need done.
Posted on Google Google
Craig MacKay profile picture
Craig MacKay
21 January 2020
GoogleGoogleGoogleGoogleGoogle
Friendly knowledgeable staff. Arrived on time and professionally completed the job in a timely fashion.
Posted on Google Google
Greg Verbus profile picture
Greg Verbus
15 January 2020
GoogleGoogleGoogleGoogleGoogle
Fairway C&H is our go to HVAC provider - they are honest, fair in price an do excellent work. I’ve had both Rene and Ron as techs and both are fantastic at what they do and no hard sells to worry about. Give ‘em a shot!
Posted on Facebook Facebook
Stephanie Hartung profile picture
Stephanie Hartung
14 January 2020
positiverecommends
Fairway Cooling and Heating is the best!! We are absentee owners of a home in Sun City Oro Valley and our winter tenants had a small problem with the furnace. We used the company that originally installed the furnace yeas ago, to come and troubleshoot. They completely misdiagnosed the issue, and wanted thousands of dollars for a repair, and suggested we needed a new furnace! Awful. Friends and local neighbors recommended Fairway. They were awesome!!! On time as scheduled, efficient, knowledgable, and professional. Ron Miles called us with a full report and made the fix, which was a common issue. He assured us that everything was tested and working well. And, the charges were extremely reasonable! What a great company! Great service, and obviously they are not trying to take advantage of seniors. Highly recommend Fairway. They will always be our go-to hearing and cooling company in the future. Thank you Fairway!!!
Posted on Google Google
shawn foster profile picture
shawn foster
13 January 2020
GoogleGoogleGoogleGoogleGoogle
Amazing customer service! I believe Fairway is our to help people and are honest. They could have charged me more for unnecessary services but instead were honest and told me what I needed and didn't. Ron helped me and he is an amazing tech with a wealth of knowledge. I trust them with all of my AC needs and feel confident I'll get good work at a good price and honesty. Thanks Fairway!
Posted on Google Google
GN profile picture
GN
13 January 2020
GoogleGoogleGoogleGoogleGoogle
Don't even think about using anyone other than Fairway: I moved to Oro Valley 2 years ago. I called Fairway in an emergency and the owner came over on a Sunday. It was 110 degrees and our air conditioner just died. The owner Brian summoned up his team on a Sunday and the situation was fixed that day. Being from NYC and expecting a bill that would require a loan, the cost was reasonable, friendly and the work was done perfectly. Take no chances... Fairway is the answer to any and all HVAC problems. Great office staff!
Posted on Yelp Yelp
J T. profile picture
J T.
10 January 2020
YelpYelpYelpYelpYelpVerified
We moved into our house and realized the AC unit was running nonstop despite having everything turned off (we had to have the previous owner tamper with the unit prior to moving in so we figured something wasn't rewired correctly). We had a home warranty but when we called the home warranty company they said that this sounded like a prior condition prior to moving in so they wouldn't be able to service us (because they only service something that breaks after moving in). We googled HVAC in our area and Fairway popped up with 5 stars. Called at 12PM and they said they would have someone out by 3PM. Jacob Garcia came to our home and showed us that the previous owner had the wires connected to the unit wrong which is why the fan would not turn off which was an easy fix! He rewired the correct way. He also was so informative and was teaching my husband about our AC unit and told him what he was doing the entire time and explaining everything. This is our first home so everything is new to us so we really appreciated him taking the time to teach us! He also went into our attic to check out our furnace and let my husband watch. Jacob answered all of the questions we had about our units and taught us what we should know in the future and provided advice. He is very knowledgeable and was so open and transparent about everything! Our AC unit was somewhat off balance as well and making a bit of noise. Jacob had ran a test on it where he showed my husband that the unit was not running at the performance it should have been at. The unit itself had on it in its control panel what the ranges should be at and it was falling below the range. Jacob looked up our unit information and actually found out the parts were still under warranty (and the warranty was good for another year). So everything was covered entirely and we only paid for labor for the new parts to get installed! We also decided to add surge protectors to our furnace and AC unit with them (this part was not covered by warranty). It was truly a positive experience and the fact that he found out our parts were under warranty was great. In the end, that warranty saved us a lot of money and it shows that the company is honest. We could've easily been taken advantage of because we had no idea the parts were covered and we could've ended up paying for the replacements. When it comes time to replace our unit or any other issues we may experience we will definitely be calling Fairway.
Posted on Google Google
John McCoy profile picture
John McCoy
8 January 2020
GoogleGoogleGoogleGoogleGoogle
Excellent HVAC systems and service. They installed a new gas heating and cooling system in our Oro Valley home. The equipment is first rate and personnel were professional and courteous. Their pricing is very competitive and they stand behind their work. Five Stars!
Posted on Google Google
Wolf Koste profile picture
Wolf Koste
19 December 2019
GoogleGoogleGoogleGoogleGoogle
Ron showed up on time, took the time to explain what he was doing and helped me correct the setting on our thermostat. The heat works now! Great price for a troubleshooting visit - of course I'm comparing it to my experiences in Connecticut.
Posted on Google Google
Mike & Lynn Skilsky profile picture
Mike & Lynn Skilsky
7 December 2019
GoogleGoogleGoogleGoogleGoogle
Jacob Garcia, the technician, was very professional, customer friendly, and knowledgeable on the heater details.
Posted on Angie's List Angie's List
Robert C. profile picture
Robert C.
27 November 2019
AngiesListAngiesListAngiesListAngiesListAngiesList
Ron showed up a few minutes a request for service. He had the needed part in his truck. Work was completed very efficiently and clean up was done well. Gained a very loyal client for future A/C issues.
Posted on Facebook Facebook
Terry Boo profile picture
Terry Boo
20 November 2019
positiverecommends
Our service tech was amazing! Thank you Jacob, you were most professional, honest, and all around super qualified! High Five!!!!
Posted on Google Google
Stephanie profile picture
Stephanie
20 November 2019
GoogleGoogleGoogleGoogleGoogle
Thank you, Ron, for doing a thorough job looking over our heating and cooling system. I appreciate the small things: wearing covers over your shoes in the house, treating my elderly father with respect, arriving on time and patiently explaining the system to us. I'm glad I found Fairway to continue to look after our system. Don't hesitate to give them a call!
Posted on Google Google
Dennis R profile picture
Dennis R
13 November 2019
GoogleGoogleGoogleGoogleGoogle
At a neighbor's recommendation, I called Fairway Cooling & Heating to check out why the zone controls on my air conditioner were not working properly. The service technician, Ron Miles, was professional, personable and respectful of our home. He assessed our system, explained how the system works and why it was not now working. He ordered and installed the necessary replacement parts, verified the system was working properly, anwered all our questions and made sure we were satisfied. I highly recommend Fairway Cooling & Heating.
Posted on Angie's List Angie's List
Melissa R. profile picture
Melissa R.
12 November 2019
AngiesListAngiesListAngiesListAngiesListAngiesList
The owner had to reschedule my furnace check-up from my original appointment that was set up in October due to it still being so warm, and it would have been warm for the technician to be up in the attic (and also warm to run the furnace for a bit). At the newly scheduled appointment, the technician (Ron) arrived as scheduled and immediately began checking the furnace in the attic. He noticed part of my furnace loose and tightened it to help it run more efficiently. He also looked at the a/c. I very much appreciated to the time Ron took to look at both of the units. I will definitely use Fairways Heating and Cooling again to have the a/c serviced in the spring.
Posted on Google Google
Joanna Wagner profile picture
Joanna Wagner
11 November 2019
GoogleGoogleGoogleGoogleGoogle
From the very first time that I recently called Fairway Cooling & Heating owner Brian listened patiently and took the time to make me feel like I was his only customer. He has listened diligently since then, is patient and has given me the very best of his knowledge. He then sent a virtual EXPERT, Ron, to my house to figure out some issues. Ron' s wealth of knowledge was frankly amazing. On top of all this, this company does NOT overcharge. At this point my new and very recent experiences with Fairway Cooling and Heating have been excellent and I am very impressed with this company.
Posted on Yelp Yelp
P A. profile picture
P A.
11 November 2019
YelpYelpYelpYelpYelpVerified
Once again Fairway was ready to be helpful. Made changes to their schedule to get out as soon as possible to get us an estimate for my moms AC. Sent a Spanish speaker out to be able to communicate more easily.
Posted on Yelp Yelp
Jackie M. profile picture
Jackie M.
29 October 2019
YelpYelpYelpYelpYelpVerified
Excellent experience with this company this week. The home we purchased this year had a new unit installed before sale and it was not up to code and was lacking necessary components. Technician Jacob came and explained everything to our satisfaction and completed the necessary upgrades to keep us safe. Good job!
Posted on Google Google
azcats rico profile picture
azcats rico
15 October 2019
GoogleGoogleGoogleGoogleGoogle
I want say thank you and say how outstanding your company is; from owner, Brian to Rene and the rest of the crew! Rene explains everything thoroughly what was wrong and got on rightway. The experience of the crew amazing. . Brain went out of his way to been the coil part to Rene and the other crew came out to asst. and my Ac was back in service within hours. My wife and I highly recommend Fairway for all your heating and cooling needs. Thanks so much for your outstanding work Fairway
Posted on Angie's List Angie's List
William H. profile picture
William H.
19 September 2019
AngiesListAngiesListAngiesListAngiesListAngiesList
Right product, right price, right attitude, quick and efficient! No bull! Completely satisfied!
Posted on Google Google
Ian Smith profile picture
Ian Smith
17 September 2019
GoogleGoogleGoogleGoogleGoogle
I contacted Fairway because they had a 5* rating. They lived up to it. Brian, the owner, Jacob, Julian and crew are very knowledgeable, professional, efficient, personable and charges are very reasonable. They arrive on time and waste no time getting the work done. I just had 2 new air con systems installed and am extremely happy with the installation by Julian & crew, and followup checks by Jacob. I strongly recommend Fairway. Ian
Posted on Google Google
ryanconners1 profile picture
ryanconners1
27 August 2019
GoogleGoogleGoogleGoogleGoogle
I was extremely happy with the entire process. When my A/C went out they had the most fair price I could find with no pressure to upgrade or sell me things I didn’t need. Brian was super friendly, knowledgeable and easy to work with. I would recommend Fairway for all heating and cooling needs !
Posted on Yelp Yelp
John B. profile picture
John B.
19 August 2019
YelpYelpYelpYelpYelpVerified
Received a very reasonable estimate to replace my ancient ac and furnace with an American Standard unit. The crew showed up exactly on time and were very quick (3 hours to install ac and heater) as well as efficient. They cleaned up everything and installed a really nice metal skin under the furnace. I'm extremely pleased with the whole process and really didn't realize until now you can get an honest ac guy for a fair price! Well done Brian!
Posted on Google Google
Kristine Radtke profile picture
Kristine Radtke
2 August 2019
GoogleGoogleGoogleGoogleGoogle
I can't say enough good about this company; from owner, Brian to Julian and Jesse and the rest of the crew! Brian is wonderful to work with. He explains everything thoroughly and at a great price. The experience of the crew amazing. They started work at 0730 and were finished by 10:30, fantastic. Better still or place already feels so much better. We highly recommend these guys for all your heating and cooling needs. Thanks so much for your awesomeness Fairway!
Posted on Google Google
Jim Person profile picture
Jim Person
30 July 2019
GoogleGoogleGoogleGoogleGoogle
Arriving in town about noon on a Friday we discovered that with 100+ degree temperatures our 20+ year old air conditioning was not functioning properly. After looking at various reviews online, I called Fairway Cooling & Heating. They scrambled their schedule to get out to us that same afternoon. Dealing first with the service tech who came out, and ultimately with the owner, Brian McCulloch, has been as much a joy as is possible when you’re facing a significant expense. Everything has been handled honestly and professionally. The installation of the replacement system was not a simple matter, but was nonetheless done quickly and efficiently, and every subsequent question we’ve had has been answered just as quickly, independent of whenever (weekday, weekend, day or night) it was asked. We’re delighted with our new system, including our ability to now monitor and control everything remotely. If you need an HVAC company to repair or replace your current system, give Brian a call. I’m 100% sure you’ll be glad you did. Jim Person Oro Valley
Posted on Google Google
Douglas Manoff profile picture
Douglas Manoff
17 July 2019
GoogleGoogleGoogleGoogleGoogle
We had issues with our air conditioning unit in the late afternoon. On one of the hottest days of the year. Called and a technician was there within 25 minutes. Ron had us up and running within the hour. Very happy with the service, would highly recommend Fairway. We even had a couple of questions and Ron called us back promptly.
Posted on Google Google
Jacque Brian profile picture
Jacque Brian
16 July 2019
GoogleGoogleGoogleGoogleGoogle
I have had wonderful service from Rene. This company is very transparent about their work,costs, and way of doing business. I appreciate their honesty and that they really care about their customers. It is such a treat to have this company here in Oro Valley,Az. Thanks so much!
Posted on Angie's List Angie's List
Barbara T. profile picture
Barbara T.
10 July 2019
AngiesListAngiesListAngiesListAngiesListAngiesList
Better than I could have ever imagined. Professional from the initial service call, details on the new units, pricing, warranty, and installation date. The installation was on the day and time promised. Visit from the owner as it was installed and follow up after. I recommend them 100%, no hard sell tactics, fair pricing and professional service from beginning to end.
Posted on Google Google
Ed B. profile picture
Ed B.
29 June 2019
GoogleGoogleGoogleGoogleGoogle
We recently used Fairway Cooling & Heating and were very impressed with the company. The owner, Brian McCulloch provided their estimate. He spent a great deal of time explaining what I did and more importantly, did not need. His two very experienced and extremely polite installers did a very professional job and put our system in in just 4 hours. Provided a 10 year full coverage, parts and labor warranty. They are very close by with an office right here in Sun City.
Posted on Yelp Yelp
Ed B. profile picture
Ed B.
29 June 2019
YelpYelpYelpYelpYelpVerified
We recently used Fairway Cooling & Heating and were very impressed with the company. The owner, Brian McCulloch personally provided their estimate. He spent a great deal of time explaining what I did and more importantly, did not need. His two very experienced and extremely polite installers did a very professional job and put our system in in just 4 hours. Provided a 10 year full coverage, parts and labor warranty. They are very local with an office right here in Sun City.
Posted on Google Google
Yadira Baker profile picture
Yadira Baker
28 June 2019
GoogleGoogleGoogleGoogleGoogle
Our AC unit broke down on a Saturday, the owner brought us 3 portable AC units so our family would not die from the heat. By Monday morning they were installing a new unit and did an excellent job. Highly recommended, better prices than those thru Costco.
Posted on Google Google
Bill Ingham profile picture
Bill Ingham
26 June 2019
GoogleGoogleGoogleGoogleGoogle
I'm finding it hard, as a consumer, to understand this company. From my first contact they were professional, kind, honest, responsive and attentive to my needs. This is hardly what i expect as a consumer! Where's the lying, the up-selling, the bait and switch, the poor service, the after install problems? I'm very confused here. How am i supposed to go back to the reality of dealing with any other company for any other need when I've been hit with EXCELLENCE? Our manufactured home had never had a unit so we were installing a new heating and cooling units. I interviewed 5 companies both prior and after meeting with Brian from Fairway. The difference in knowledge, understanding of need, offering the right solution at an incredibly fair price, were just not to be found in the other 5 competitors. With an install crew that was just second to none in knowing their jobs, doing it right and leaving only after they were certain i was comfortable, to the follow up call from Brian to make sure i was happy, what's left to say? They've ruined me as a consumer and I just don't know how to deal with that? Color me crazily impressed and happy! Well, a little sad, i like writing bad reviews!
Posted on Google Google
John Aghbashian profile picture
John Aghbashian
15 May 2019
GoogleGoogleGoogleGoogleGoogle
Have worked with many HVAC professionals in my lifetime. By far, this organization was the most professional, organized, knowledgeable , and spotless of them all. My needs were listened to, advice was forthcoming, and the new system installed. It’s that simple...you use the best...and the process in painless.
Posted on Google Google
taotoo profile picture
taotoo
30 April 2019
GoogleGoogleGoogleGoogleGoogle
We had a service call for a noise at the compressor and a general seasonal check before our fabulous heat of the summer arrives. The work was done well and the extra attention has us feeling like we are ready to go. Sometimes tradesmen are like family, that being a good thing. They get the call next time and every time from now on. I don't know of a dollar value on trust. It isn't something you can buy, it shows up. We had the same service arranged for my mother-in-law. I would recommend Fairway to everyone.
Posted on Google Google
Susan Fox profile picture
Susan Fox
26 April 2019
GoogleGoogleGoogleGoogleGoogle
Nicest staff, technicians and owner. Great service. They show up on time and respond promptly to phone calls. Technicians did a great job installing unit and no mess. Convenient location in Sun City. I needed help with thermostat and they sent a technician immediately.
Posted on Google Google
Patti Craig profile picture
Patti Craig
24 April 2019
GoogleGoogleGoogleGoogleGoogle
Great customer service! Heat pump working great! Very pleased. Highly recommend!
Posted on Google Google
David Lynch profile picture
David Lynch
18 April 2019
GoogleGoogleGoogleGoogleGoogle
Technician Ron M. did a great job. On time and very friendly. He explained everything he found and showed me the issues. Would recommend.
Posted on Google Google
Jerald Kloc profile picture
Jerald Kloc
28 March 2019
GoogleGoogleGoogleGoogleGoogle
Very Professional, knowledgeable, courteous service, would recommend highly.
Posted on Google Google
Trista Ferencik profile picture
Trista Ferencik
25 March 2019
GoogleGoogleGoogleGoogleGoogle
Great customer service. The owner and employees are experienced and knowledgeable. Fair prices and an excellent warranty from an honest company.
Posted on Google Google
Laurel Landroche profile picture
Laurel Landroche
27 February 2019
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling and Heating service is top notch! Very happy with the equipment and warranties. The servicemen were on time, efficient, experienced and extremely polite. If you need heating and cooling services call Brian he will definitely take care of your needs.Superb!
Posted on Google Google
Bill Fable123 profile picture
Bill Fable123
13 February 2019
GoogleGoogleGoogleGoogleGoogle
The very best. Other Cooling and Heating companies in Tucson it's time to close shop. W. Faulkner
Posted on Google Google
Thomas Vacca profile picture
Thomas Vacca
30 January 2019
GoogleGoogleGoogleGoogleGoogle
Excellent service in all categories. Would definitely recommend them to everyone, especially Ron Miles, a master technician.
Posted on Google Google
John Hansen II profile picture
John Hansen II
22 January 2019
GoogleGoogleGoogleGoogleGoogle
Very pleased with service provided. Called and they were able to come out quickly and got the job done quickly and efficiently. It was an experience that makes it easy to recommend Fairway for cooling/heating needs.
Posted on Google Google
Franco Taxiera profile picture
Franco Taxiera
9 January 2019
GoogleGoogleGoogleGoogleGoogle
Are you kidding me? These guys are fantastic! I was told they would be here at 8AM (sure they will) They pulled up at 7:58AM Hmmmmm. Great start, they proceeded installing everything neatly and efficiently. I watched them almost through the entire install. I was impressed! I was told they would be done by noon. They finished and loaded all the old stuff and pulled out of the driveway at 11:52! I was happy with the price and professional installation. I'm giving them 6 Stars! Fairway Cooling and Heating come highly recommended! By the way, my wife worked in customer service for 30 years and she was very impressed with their customer service also.
Posted on Google Google
Robert Ingram profile picture
Robert Ingram
27 December 2018
GoogleGoogleGoogleGoogleGoogle
Brian owns this business. I was helping my 94 year old dad and 90 year old mom in contracting for a complete new AC/Heating System. We spoke with 3 companies and obtained 3 quotes. Brian and Fairway provided our family with a very cost effective efficient system and earned the job. Brian is super nice, very patient, understanding and built trust with my dad. We liked his proposal so much not only did my folks invest in a whole new system but I did as well. The installation Techs are clean, kind, and patient as well. I anticipate ongoing service will be top notch. Highly recommend. Call and ask for Brian. You will be glad you did.
Posted on Google Google
john devon profile picture
john devon
10 December 2018
GoogleGoogleGoogleGoogleGoogle
What great folks !! Renee was great and cool... got the system up and running FAST . this was important because we are closing on a property sell and the HVAC was a condition to finalize, you know PITA... Got us off about 1/4 the price of the next closest bid and did the work in crazy fast speed ! If there was another 1, or 1000 stars I would rate them that ... Folks dont waste your time and funds anywhere else START WITH FAIRWAY!!! FAST FAIR QUALITY ... couldn't think of another F word .. I can but not regarding them ... OK hold on Fantastic ... YES FAST.. FANTASTIC FAIRWAY...
Posted on Google Google
Darcy Dedeluk profile picture
Darcy Dedeluk
29 November 2018
GoogleGoogleGoogleGoogleGoogle
Our A/C and furnace quit working we called Fairway Cooling and talked to Brian, he was very polite and send one of his guys over right away to check it out. Rene showed up checked out the system and found out it was just a fuse they fixed it right away and gave us some good advice on duct cleaning. The price was more then reasonable and the service was fantastic. I would not hesitate to call them for any heat or a/c issues. Great guys and fantastic service.
Posted on Google Google
Elias Abyad profile picture
Elias Abyad
15 November 2018
GoogleGoogleGoogleGoogleGoogle
Very good customer service and decent price
Posted on Google Google
1956nap profile picture
1956nap
6 November 2018
GoogleGoogleGoogleGoogleGoogle
Job well done. I was totally impressed by fairway cooling for their honesty and professionalism and their on the spot bid and review of what would be done. Both installers were great as was the salesperson. I recommend them highly.
Posted on Google Google
Lisa Ernst profile picture
Lisa Ernst
24 October 2018
GoogleGoogleGoogleGoogleGoogle
We are very happy with our decision to go with Fairway for our new furnace and A/C units! Owner Brian did our in-home quote and we were impressed with his knowledge and integrity. Installers Jesse and Julian were great guys...friendly and efficient. They took time to explain our new system and answer all our questions. We will definitely recommend Fairway to all!
Posted on Facebook Facebook
Lisa Ernst profile picture
Lisa Ernst
16 October 2018
positiverecommends
We are very happy with our decision to go with Fairway for our new furnace and A/C units! Owner Brian did our in-home quote and we were impressed with his knowledge and integrity. Installers Jesse and Julian were great guys...friendly and efficient. They took time to explain our new system and answer all our questions. We will definitely recommend Fairway to all!
Posted on Google Google
Annette Heagy profile picture
Annette Heagy
1 October 2018
GoogleGoogleGoogleGoogleGoogle
A very quick response. Knowledgeable, polite and friendly technician. I intend to use them for cleaning and maintaining my AC and furnace.
Posted on Yelp Yelp
Gordon C. profile picture
Gordon C.
25 September 2018
YelpYelpYelpYelpYelpVerified
Fairway Cooling and Heating did an excellent job in every aspect. To start, the owner did not do high pressure sales. He listened, worked with us and offered the system we needed. The pricing and warrantee was excellent. His team was professional, prompt, courteous, and did an excellent system install. We have zero complaints and highly recommend them.
Posted on Angie's List Angie's List
Gordon C. profile picture
Gordon C.
25 September 2018
AngiesListAngiesListAngiesListAngiesListAngiesList
Fairway Cooling and Heating did an excellent job in every aspect. To start, the owner did not do high pressure sales. He listened, worked with us and offered the system we needed. The pricing and warrantee were excellent. His team was professional, prompt, courteous, and did an excellent system install. We have zero complaints and highly recommend them.
Posted on Google Google
Stacey Andrade profile picture
Stacey Andrade
8 September 2018
GoogleGoogleGoogleGoogleGoogle
They gave us two portable units to use until our new system was installed. Polite, explain everything and offer options. Could not ask for better customer service or employees that did the installation. They did it all why my crazy dog barked at them.
Posted on Google Google
Calvin profile picture
Calvin
12 August 2018
GoogleGoogleGoogleGoogleGoogle
They responded very fast very respectful gave us a very reasonable price and found the problem got a AC working and ordering the parts fast service great company I recommend everyone to go with this company
Posted on Google Google
Ashlie Jo profile picture
Ashlie Jo
3 August 2018
GoogleGoogleGoogleGoogleGoogle
These guys are amazing!!! Each time I call for help they go above and beyond to make sure I'm taken care of. I would recommend Fairway to anyone who is looking for an honest and ethical company. I'm so grateful that the Tucson area has a company that we can trust & rely on!!!
Posted on Google Google
Veronica Sandoval profile picture
Veronica Sandoval
2 August 2018
GoogleGoogleGoogleGoogleGoogle
Great customer service and professional employees.
Posted on Google Google
Tara M profile picture
Tara M
22 July 2018
GoogleGoogleGoogleGoogleGoogle
I used Fairway for both maintenance and service on my air conditioner. They were affordable, knowledgeable, and professional. They did a great job and I would definitely recommend them to anyone seeking a cooling or heating company for maintenance or service.
Posted on Google Google
Michael Cason profile picture
Michael Cason
17 July 2018
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling & Heating has been excellent throughout the process of obtaining a new cooling/heating system. Their sales rep (Curtis) was excellent. He did a thorough examination of our house and addressed all of our concerns. Based on our very positive discussions with Curtis, we committed to purchase. Installation was scheduled almost immediately. Installation crew (Jesse and Steve) were exceptional. System was installed and operational in less than 5 hours. We could not have been more impressed. Of course, we were more impressed when the owner of the company personally delivered our final documents. BTW--The new system is doing a great job.
Posted on Google Google
Roxanne T profile picture
Roxanne T
9 July 2018
GoogleGoogleGoogleGoogleGoogle
After driving cross state to my new home in Sun City Oro Valley I discovered my air conditioner was out in 105 degree weather! I called Fairway Cooling Sat afternoon from a friend's referral and the owner Brian called me back right away. He offered to bring a portable air conditioning until a tech rep could check out on Monday. What a relief. After talking with Brian and assessing the age and condition of the unit 2007 and potential parts replacement challenges I decided to replace. He explained models and options well with no hard selling. The install was scheduled for Thursday given the 4th of July holiday. Brian even brought a second portable unit on Monday. The technicians were early, professional, and left no trace beyond a very quiet new Bryant system with an excellent warranty from Bryant and Fairway. Excellent personal customer service all around with quick turnaround.
Posted on Google Google
sandra bell profile picture
sandra bell
2 July 2018
GoogleGoogleGoogleGoogleGoogle
Are you longing for the "good old days?" These fellows have the right idea! Just plain good service....... no up selling, no hard sell on items and contracts that are not necessary. Just down to earth, good business practices. The whole process was comfortable, easy and really friendly! Sandra Bellerive Sun City resident
Posted on Google Google
Emilio Maldonado profile picture
Emilio Maldonado
29 June 2018
GoogleGoogleGoogleGoogleGoogle
Great service at a reasonable price. We will call them again for our annual inspections and if our AC goes down again.
Posted on Facebook Facebook
Mike Podkin profile picture
Mike Podkin
25 June 2018
positiverecommends
After receiving several bids, we decided to go with Fairway and couldn't be happier! Their installers arrived on time, took great care of our home and completed the job faster than expected. Brian and Curtis are great to deal with. No high-pressure sales tactics and straight forward. Thanks guys!
Posted on Google Google
Mike Podkin profile picture
Mike Podkin
25 June 2018
GoogleGoogleGoogleGoogleGoogle
After receiving several bids, we decided to go with Fairway and couldn't be happier! Their installers arrived on time, took great care of our home and completed the job faster than expected. Brian and Curtis are great to deal with. No high-pressure sales tactics and straight forward. Thanks guys!
Posted on Google Google
Colby Ward profile picture
Colby Ward
25 June 2018
GoogleGoogleGoogleGoogleGoogle
Fairway Cooling & Heating was awesome! They were able to send a Tech over in 30-40min and had my A.C. up and running again within an hour. Thanks for the great work!
Posted on Google Google
Charles Rayhorn profile picture
Charles Rayhorn
22 June 2018
GoogleGoogleGoogleGoogleGoogle
Great product and service. No BS.
Posted on Angie's List Angie's List
Mary M. profile picture
Mary M.
21 June 2018
AngiesListAngiesListAngiesListAngiesListAngiesList
The evaluation was for a second opinion to see if we really needed replacement. The two technicians did the cleaning/tuneup of our existing HVAC system. They were thorough and friendly and didn’t try to sell services or give us panicky recommendations like the other team. Needless to say, we really needed a new A/C and furnace. Not unexpected and we had gotten quotes last year. The surprise was when the salesman didn’t try to push us in any way, and was knowledgeable and helpful. We’d had several quotes the year before, so we were leery of sales. What a pleasant surprise. We discussed our options with him and he respectfully gave us time to consider. It was refreshing not to be pushed to “sign the dotted line” before he left! After our deliberation, We decided to go for it and signed up the same day! The price was right, too. The technicians, again, were friendly, professional, neat, and timely in the replacement and were done in a day with very little disruption to us. They even came back to help us with thermostat adjustment, as we didn’t do it right. Very nice guys. I don’t particularly like to write reviews, but I am quick to complain when there are issues, so I thought it important to give this one! I told Brian, the owner, I wanted to write a review, because anyone considering HVAC work would be smart to consider Fairway. You’ll thank me later!
Posted on Google Google
Juan Vinton profile picture
Juan Vinton
20 June 2018
GoogleGoogleGoogleGoogleGoogle
It was a great experience working with Fairway. My AC went out for the third time in three years and I googled AC companies in Tucson. Fairway came up and they had good reviews so I gave them a call. Brian was able to get someone out same-day which really helped, especially in the summer. Their diagnostic and proposed solution made sense and Brian was willing to walk me through the details when I had questions. My situation was very complex so it took a couple of visits. But they were able to accommodate my needs and fixed my AC in a relatively short time frame. The techs took pictures of the work and sent it to my e-mail which helped for my records. I feel confident that the next time I call Fairway, it will only be for routine maintenance.
Posted on Angie's List Angie's List
Krysta K. profile picture
Krysta K.
20 June 2018
AngiesListAngiesListAngiesListAngiesListAngiesList
My experience with FairwayCooling and Heating, from start to finish, was impeccable. What a joy to actually get great service! Bill, a man who had addressed my leak issue three times and recommended a new system at a decent price (I do believe he was integrous but lacked experience with coil leaks), had me looking for alternatives. I checked Angie’s List and Next Door Neighbor for recommendations. Knowing I needed at least 3 quotes, I emailed over a dozen places to see who would respond. Only two responded to my request in 24 hours, one being Fairway. Several more responded 3 or 4 days later. Many never replied at all. From our first interaction, Brian McCulloch from Fairway, stood out. He is incredibly personable, knowledgeable and forthcoming. He was patient with my questions which spanned over several calls (some because of contradictory information from others). I know we’re in his busy season, and yet I felt I had all the time I needed to make sure I was making my best decision and choice. He also explained the name of the company: Fairway. They want to do business the fair way. Making money but not gouging people. Finding skilled personnel in every area and paying them what they’re worth for their knowledge, experience and training, but still not creating unbelievable markups. Brian had an idea of what was wrong — and that the whole system probably did not need to be replaced. He sent out Rene and Jesse. They were both professional. It was the first time that I can remember that a service person listened to all my information about what had been happening, gave me eye contact, wasn’t fiddling with any device while I was talking. Wow, to be listened to! I thanked them for that. Rene responded that I knew my system better than anyone. The info I gave them was helpful. Rene then proceeded to check out the system. He was the only person, out of the three who came out, that took off the container above the coil. That was in his first two minutes. It was clear that it was leaking — badly. Coil leaks are generally small leaks and hard to see but these were 4-8” oil spreads inside, so impossible to miss. Brian gave me a bid on getting the new coil. He also gave me a 10% senior discount. Rene said it was a great price. I did not get a bid on this from anyone else (though I tried), so I can’t say where the bid came in. Then another call to Brian, as someone said that most likely I would need a new compressor soon, as the low freon hurt it. As it automatically shut off, I wasn’t clear that was true. I didn’t want to buy a new coil, then have to buy a new compressor, then have to buy… (might as well buy a new system at that point). I had asked Rene about other parts when he was there, but he didn’t mention compressor. Brian and I weren’t sure he checked it. So he came out again — free of charge — and tested the compressor. He said he already knew it was fine because of information he had and that it shut off automatically when freon was too low, but he gave me peace of mind by checking it specifically. He was right, it was fine. They ordered the part and put it in as soon as it came. My AC is working the best it ever has in the 18 months I’ve been here. I can’t believe the difference! And I didn’t have to replace the whole system, which is only 8 years old. Every person, and every interaction I had with people from Fairway, was easy, comfortable, enlightening, and comfortable. I never felt pressured, I never felt scammed. Instead I was listened to, respected, given appropriate information. If you want skilled, highly proficient people, doing business the fair way — choose Fairway!
Posted on Google Google
Nancy L profile picture
Nancy L
16 June 2018
GoogleGoogleGoogleGoogleGoogle
Brian and Rene were able to fix my broken A/C unit and get it up and running when other A/C companies couldn't. I highly recommend them!
Posted on Google Google
Bike Tucson profile picture
Bike Tucson
15 June 2018
GoogleGoogleGoogleGoogleGoogle
Thanks SOOO much Brian! These guys really saved us. We have a piece of junk, Chinese made HVAC system with an obscure part that failed. No one in town could help us out or find the part. Well, rather than blowing us off, Brian did everything he could and ....he found the part! His guy hustled out and solved the problem. Brian and his crew are real professionals.I came into his office dreading I was going to have to buy an new system and now we get a reprieve. Brian really went the extra mile for us.
Posted on Google Google
Studio Dental profile picture
Studio Dental
6 June 2018
GoogleGoogleGoogleGoogleGoogle
Great experience! Our office AC stopped working in the middle of our day. They sent a guy out within 30 minutes. He quickly found the problem and rushed to get the party to have us up and running shortly after!
Posted on Google Google
Claire Bentley profile picture
Claire Bentley
18 April 2018
GoogleGoogleGoogleGoogleGoogle
We had quotes from a few companies for two total system replacements and we decided on Fairway because of what they offered, but also their amazing customer care. From start until after finish they have been thorough, kind, respectful, and do fast and excellent work. We are so happy we choose them. Brian and his team are all great to work with. Highly reccomend you check them out, they may be new here in Tucson but they have tons of experience in the industry and have brought the beat parts together to make it great for customer! Thank you Fairway.
Posted on Google Google
J Hardenbrook profile picture
J Hardenbrook
12 April 2018
GoogleGoogleGoogleGoogleGoogle
We had 4 different companies come out and give us estimates 2 of the other companies were competative however FAIRWAY Cooling and heating had the best warranty and price. They were extremely knowledgeable and upfront we knew our options and were told exactly what we were paying for. The night if the final estimate we called Brian to let him know we were going with them. The next day we had a new hvac system installed! It looks and works great. Thank you to the installers and management!
Posted on Google Google
Adam Bentley profile picture
Adam Bentley
11 April 2018
GoogleGoogleGoogleGoogleGoogle
Fairway recently installed 2 complete systems at my home and the overall experience was phenomenal. The sales staff, installers, and owner himself were all highly professional and they met every expectation I had for the install plus more. They answered all my questions and concerns honestly and openly. The install itself was flawless with the 2 installers completing the job in less than a full day. The owner personally came to our home and presented us with all paperwork and warranty information and made sure that we were happy with our experience. We have been extremely pleased with all aspects of Fairway’s business and will be their customer for years to come. Thank you!
Posted on Google Google
vern tomanek profile picture
vern tomanek
27 March 2018
GoogleGoogleGoogleGoogleGoogle
Jesse and Julian did a great job checking out the AC system. They were right on time, courteous, professional and I plan on using this company in the future .
Posted on Facebook Facebook
Gerry McEvoy profile picture
Gerry McEvoy
26 March 2018
positiverecommends
Excellent, knowledgeable service, helpful and professional!
Posted on Google Google
Rob Chinto profile picture
Rob Chinto
23 March 2018
GoogleGoogleGoogleGoogleGoogle
Jesse and julian were servicing my neighbors AC and took time to come over and check some concerns i had with my own AC unit. Great experience/customer service. Will definitely be calling Fairway cooling if i need them in the future. Thanks again!
Posted on Google Google
Kelly O'keefe profile picture
Kelly O'keefe
1 March 2018
GoogleGoogleGoogleGoogleGoogle
Fairway was great from beginning to end! Brian was very nice and professional when scheduling my maintenance appointment. Julian and Jesse were both very nice and efficient, and they cleaned up after they did their job! I'll be a returning customer for sure!
Posted on Angie's List Angie's List
Dave M. profile picture
Dave M.
27 February 2018
AngiesListAngiesListAngiesListAngiesListAngiesList
It went beautifully. The workman jumped in and got what needed to be done-done. The old furnace and water heater were sitting on a pedestal and they weren't doing anything with the water heater but they wouldn't put their furnace on the same pedestal until they put some additional support on the structure. I can't say enough good things about them.
Posted on Angie's List Angie's List
Colleen K. profile picture
Colleen K.
27 February 2018
AngiesListAngiesListAngiesListAngiesListAngiesList
It went wonderful! They were on time and very professional.
Posted on Angie's List Angie's List
Joe D. profile picture
Joe D.
20 February 2018
AngiesListAngiesListAngiesListAngiesListAngiesList
Put in a new HVAC in Tucson. They were very professional and easy to work with.
Posted on Angie's List Angie's List
Kathy C. profile picture
Kathy C.
20 February 2018
AngiesListAngiesListAngiesListAngiesListAngiesList
service was great, they were very professional and i really felt that they were taking care of me.
Posted on Google Google
Mary P profile picture
Mary P
13 February 2018
GoogleGoogleGoogleGoogleGoogle
Great service for the installation of our furnace and AC. Installers came out to go over questions we had before we even signed the contract. Price was exactly as quoted, with no surprises. Definitely would give them a try whether you need an install or just repair or service.
Posted on Facebook Facebook
Michael Padula profile picture
Michael Padula
7 February 2018
positiverecommends
everyone associated with Fairway was excellent. from the owner down to the technician/installers
Posted on Facebook Facebook
Michael Smith profile picture
Michael Smith
17 January 2018
positiverecommends
Brian is great. I will be bringing all of my cooling and heating needs to Fairway.
Posted on Google Google
Colleen Kriz profile picture
Colleen Kriz
16 January 2018
GoogleGoogleGoogleGoogleGoogle
This is one of the best companies I have dealt with ever. On a Sunday evening, I contacted them for a problem unrelated to air conditioning - beeping alarm system which I could not shut off - and received immediate help! Brian was so helpful in advising a temporary fix to the problem and said he'd send his technicians over the next day (a holiday) to trouble shoot for me. Monday morning, Jesse and Julian arrived on time, solved the problem, and so kindly, without being asked, checked my air conditioning system and changed the filter. All three individuals were so respectful and helpful. I recommend them wholeheartedly and definitely will call them for service and maintenance and other heating and air conditioning maintenance and replacement.
Posted on Google Google
Marc Fleetwood profile picture
Marc Fleetwood
12 January 2018
GoogleGoogleGoogleGoogleGoogle
Brian was great! He responded to my phone call quickly and met my project manager at our remote (100 miles from Tucson) site within the week. Quote was timely and accurate. Communication has been excellent.