Diego was great to work with. I love my new rug and it came on schedule.

Diego was awesome. He patiently worked with us over a week to help us select the perfect floor for our house. He also offered a very competitive price for the hardwood floors that we selected.

After going through a very bad flooring installation in 2018, my LVP failed within six months. I lived with it for several years till I finally found the courage to go through the experience again. It meant a lot of research to determine the problem and find a flooring company who willing to work with me to find the best solution for the problem. That's when I met Gerry at Austin Floor Store. He single-handedly turned around my belief that nothing could be done. He worked overtime to assess the problem and figure out how to address it so that I could have new floors and enjoy them for years to come. Gerry went out of his way to reassure me that we'd find a solution. I wasn't in a hurry, and he wasn't either. His patience is golden! I felt that the entire experience this time was about satisfying the customer rather than making a sale and doing a superficial job. Gerry and the installation crew worked hard until the job was done, and I never once felt pressure to take a shortcut here or there. I just wish every person in the sales profession had Gerry's concern for the customer. He was always reachable and responded to every text or email within minutes. I've never written a Google review before, but I felt the service I received this time and the finished product required it. Bravo and many thanks to Gerry, the Austin Floor Store, and their installation team!

Best floor store in Austin (trust me I quoted all of them)! Tori and the team are all an absolute pleasure to work with and worked so hard to find quality solutions within our budget. Tori went above and beyond to source the specific materials I was looking for - even though they didn’t have wool for me to look at at this location the first time I stopped by, the next time she made sure there was a full rack of 100% NZ wool for me to choose from. We re-did our full house with Austin Floor Store and couldn’t be happier. She walked us through choices and educated us on the differences between types of wood floors, wool carpet, and helped us customize every step of the process down to taking us to the shop where they wrap the sides of our stair runners so I could pick out the perfect binding type / color. By the way - they are the only store I quoted out of 6 (!) that didn’t give me a hard time about doing a stair runner or say they couldn’t do it. They hand cut it at our house and installed within a couple weeks. While other stores in Austin were hard to get responses from, Tori texted back to any question immediately and made our decision so easy. When we switched our carpet choice from a 12’ to 13’ option, she drove 30 minutes again to our house to re-measure and make sure she was ordering the least quantity we needed. She let us pivot the wood area we selected SAME DAY (we added a mud room that I’d thought would be tile)! I could write so much more about all the hoops she jumped through for us but just want to make sure everyone knows, this is the place to get your floors!!! We’ll be doing tile and rugs with her next :)

I’ve worked with Brandon B from Austin’s Floor Store on several projects, and he’s one of the best subcontractors I’ve had. He’s professional, reliable, and delivers excellent results every time. Brandon communicates clearly, stays on schedule, and always goes the extra mile to make sure the job is done right.

We had a bad leak in our house this summer, and we had to unexpectedly get new floors installed. Gerry was so patient with us and kept showing us samples as we tried to select the best style and color options within our budget. The installation crew was fast and professional. We are so happy with our new floors! We will recommend Austin’s Floor Store and specifically Gerry to everyone we know if they ever need to get new floors. Thank you so much!

Both Gerry and the installers were very professional. They did a great job. Great communication and very respectful and honest team.

My wife and I recently experienced flooding in our downstairs living room and the bamboo laminate needed replacing. I was recommended to contact Noelle at Austin’s Floor Store and she, along with her assistant Tori took great care of us, excellently providing estimates and checking on the work. Beto and his team were our installers and all their work was conscientious, trustworthy and first rate! We highly recommend Austin’s Floor Store to any looking for a locally owned floor team with integrity. Thanks very much!

They are reliable, honest and operate with integrity. I recommend them to anyone who is looking for flooring . The floor installers do great work and have not let us down.

Gerry and his team of hardworking staff, led by Jose, did a great job on our condo floor. They saw some defects on the material, corrected them, and waited patiently for the new materials, even though it delayed the work, and completed the work through a January freezing weather. Gerry communicated with us frequently and was much more responsive than the main contractor. Much appreciated their professionalism and finished product.

I recently had carpet and LVT installed in my home by Austin's Floor Store, and I couldn’t be happier with the results. From the initial consultation to the final walk-through, the entire experience was professional, stress-free, and surprisingly fast. Diego Cantu was incredibly helpful in making recommendations and guiding me through carpet and LVT options that matched my style and budget. Installation was flawless—the new carpet is plush and cozy, perfect for the bedrooms, while the LVT in the entryway, kitchen, dining and living area looks absolutely stunning and is so easy to maintain. The crew was punctual, respectful of my space, and cleaned up thoroughly once the job was done. My home feels completely refreshed thanks to their work. I highly recommend Austin's Floor Store for anyone looking to upgrade their floors with quality materials and top-notch service. Be sure to speak with Diego!

Great customer experience! I usually don't leave reviews, but Austin Floors far exceeding my expectations for support. Tori, my salesperson, was so easy to work- getting the materials ordered and my floors finished within 2 weeks of coming into their store. Upon installation, Bernardo went as far as to put felt pads on all of my furniture for me as to prevent the wood floors from scratching. Highly recommend this business and will come back for my future flooring needs!