Verified My husband and I have used Michael's Movers twice to move apartments; once directly in Boston between two close neighborhoods, and once from Boston to Malden. Because I had used them the first time my name was in their system already, so they gave me a deal when quoting a price. I will say that ALL of the reputable moving companies in Boston can be pretty pricey, but this company is middle of the road for pricing, but they include a lot more amenities.
Both moves we had 3 movers each time, and on their website you can go into great detail about the types/sizes/number of each item you're moving. They also offer bubble wrap, packing boxes, and tape as add-ons to your move, and will strategically dismantle things like desks, beds, and furniture for packing, and then re-assemble once you're in your new place.
Both moves the movers were polite, communicated well regarding how they were going to move things into the truck, and they listened to me in regards to which items were the most fragile/important to us. The only caveat I found the second time is instead of asking if we wanted certain things dismantled like a Peloton and bookshelves, they simply started breaking things up. I think it would have been better if they asked if they could go ahead and dismantle things instead of just doing it, because some items people don't want to re-assemble, or they're antiques/too fragile to put back together. I could also see people who like their items "just so" getting upset if they aren't asked ahead of time. Thankfully nothing of ours was broken or wasn't put back together on the other end.
To make the process easier, when I gave the addresses of moving in and out, I also clarified we had no pets and no children, and how many flights of stairs at each location (ours unfortunately didn't have an elevator). This helped the movers plan how they wanted to proceed in packing/organizing.
The move from Boston to Malden was more expensive simply because of the distance and we had more items total. We put a deposit of $159 down, and with taxes, fees, insurance, travel expenses, and packing materials (they used a large number of boxes/tape/bubble wrap for us), everything together after the deposit came to about $850. Another thing is once they enter your home to start moving things, they go over about how long it will take, what your goals are, how you want things set up, and once everything is set up in the new location and put together, they go over the itemized list with you about time, packaging, etc.
Although we had a few fragile items like our bedframe, Peloton, some glass dishware, we didn't have anything truly priceless like a piano or a crystal chandelier. The movers were great and very efficient on both ends of the trip, but I could potentially see breakage happening with very important items if they aren't stored/wrapped/padded carefully enough. Definitely a "your mileage may vary" thing. My only two warnings are 1. Absolutely point out which things are breakable/expensive/important so they wrap them differently and not just shove them out the door for speed, and 2. If you don't want certain things broken down and put back together (or you want it done a certain way), tell them before they start the moving process. These guys are young, strong, and were like a well-oiled machine. Once they started moving, they didn't stop. They were very kind and listened well to our needs, but if you're anxious about it, tell them right from the beginning what your goals are.
They're well-known in and around Boston for small and large moves; would definitely use again. ***Pro tip, since the majority of college students move on May 31st, June 1st, July 1st, August 1st, and Sept 1st, choose an off-day or middle of the week when they'll have more movers available. They also give you a range of when they will arrive (ours was between 8am-9am and they were on time).