I was very disappointed with the service I received from Authentic Woodcraft, especially after reading so many good reviews of them here. After over a year and a half and thousands of dollars, they failed to complete just two cabinets for my kitchen.
I was looking to have some cabinets made to add onto a 50-year-old kitchen. After reaching out to them in February of 2022, they came and measured my kitchen and reviewed some drawings of what I had in mind. I told them they could take their time and work on my small job between bigger jobs. All I asked was that they communicate their progress so I could plan other renovations.
After some back-and-forth with the design, stain matching, and picking up an appliance to ensure a perfect fit, they stopped communicating. I reached out and found they had all been sick, and they assured me a different person was finishing the cabinets. Unfortunately they failed to communicate the specifications to this new person, and in August of 2022 they delivered two cabinets that were the wrong dimensions and had missing features. When I brought this to their attention, they apologized and offered to make an extra piece to fill in the gap. They then made excuses for another year until finally I gave up and asked to come get whatever they had so I could finish the job myself. They conveniently were on vacation the day I came by, and the person on site gave me just a drawer front and a piece of veneer that doesn't go to anything.
After spending thousands of dollars and being immensely patient until August 2023, I am now left to finish what they started. I'll need to drill ventilation holes and electrical grommets that were omitted, install the drawer front that's been missing for a year, build the missing shelf across two pieces, and figure out some piece to fill the 14" gap in the run. I have had to set aside other renovations due to waiting on these pieces, and now I'm even farther behind with more work to do.
This was my first experience ordering custom cabinets, so I relied on their team to guide me through the process. While I admit this contributed to delays and miscommunication, it was ultimately their responsibility to identify and resolve any issues, or at least make me aware of their limitations. Instead of communicating with me, they took advantage of my flexibility and lied about their progress.
The cabinets they delivered are a perfect match for my kitchen and excellent quality, which leaves me even more disappointed that I can't trust them to make more for other areas of my home, and I certainly can't recommend them to anyone.